Converting jpg images in email to pdf fail

I have a user who uses Adobe X Pro, Windows 7-64(all updates applied) to convert her emails to a pdf.
She USED to be able to do thei without any issue using 9x Pro
Now with X Pro, she right clicks on a folder in her email, and clicks "convert "xxxxx" to Adobe pdf"
It goes through the conversion proccess, and when she goes into the created pdf, NONE of the .jpg photos have been converted--BUT ALL the other types have been!!!! (tiff, img, etc...)
This is annoying as F because it used to work flawlessly in her older version, but not X
She is running it on a new Dell with 8 gigs ram, so should be more than adequate.
WHY IS IT NOT PULLING THE JPGS OVER!!!!??!?!?!?
need help with this ASAP

My guess it is more of a problem than just AAX. You have suggested Win7-64 that is an issue also. Also what e-mail package as the settings there may be an issue. Anyway, as a first step should try to print the e-mail to the Adobe PDF (the one with the pictures in it) and see if that works. Then try to figure out the settings in the mail package. Based on what you have described there is a lot more going on than an upgrade with AAX, since AA9 is not really a 64-bit type of system, but I suspect that the OS is part of the problem (as a new OS -- OK, I could be wrong, but the gut feel is there is more than AAX in dealing with this issue).

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