Converting m4v to ProRes, still constricts the resolution (dumb question)

Hi everyone,
A bit of a video noob question here but I was hoping to ask you guys, it seems like I was given some video footage in an .m4v file format that showed only the upper left portion of the screen.  I was told that I need to convert to ProRes and that should allow me to see the entire thing. 
Unfortunately, I thought Compressor would do the trick easily for me (again, a noob), but the only program I have that opens the video properly is an Adobe After Effects trial that is almost expired.  Does anyone have a quick sense of what is going wrong and can just hint at the right direction for me?
So bottom line, I can only see the upper-left of an .m4v and am told to convert to ProRes.  Doing that just outputs the video again in the same style.  Does anyone have a suggestion so I can see the entire video like when I see it in After Effects?  Thank you!

Changed it to .mov and it's the same thing.  Take a look at how it opens up normally (m4v or mov):
When I Render it out in After Effects, it gives me the right aspect ratio and shows the entire video correctly, and automatically.  Look at how much of the video is actually here in the same still:
I'd love to use Compressor for this sort of thing instead of After Effects, which I'm trying to get away from a little bit, but I just don't know how to make Compressor do what After Effects automatically does.
Thanks for any help you can provide!

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