Converting MP4 to FLV - Getting White Screen

I was sent an MP4 video that I have to convert to a Flash video.
The video keeps encoding with audio, but no picture. All I get is a white screen.
I have encoded Flash videos before and have not had this problem.
What do I do from here? Thanks in advance...
I read on one board that I should change the extension from MP4 to MPG, but that didn't help.

Hmmm...so you encode the mp4 and it generates an flv, right?
And then in Flash (I'm just thinking out loud here) you create a
new fla, import -> video and choose the flv and it walks you
through the process where you select 'streaming from server' and
the player skin, etc. and then it places the flv instance on stage
in the fla.
Then you can fiddle with the stage dimensions, publish it,
and once you upload the flv, the swf with the flv as a parameter,
the swf for the player skin, the .js file and the html file to the
server you should be able to play the video.
If you've done all that, I guess the next question would be
whether you've tried it with another format, like an .avi or
something else.
Sean

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