Converting non compatible files.

I have been told by my ISP that the firmware on my router needs to be upgraded. They gave me a file to download from the Internet DGN1000VG_V2.100.25.ndrf but it would not open. They say that it needs to be converted into .img but I do not know how to do this. Is there any other way around this situation? Is there any other file that would be compatible? Can anyone tell me how to convert it?

Thank you for your speedy reply. The full picture is, I complained to my ISP about slow speeds and they looked at the router settings and said that the firmware needed updating. They then gave me instructions as to how to download the file, then how to upload in the router settings. However the file would not open, so they referred me to an online technician who managed my computer remotely but he couldn't open it either. He then said I needed to convert the file to .img and because I didn't know how to do this he transferred me to the Digital Home Support team who said they could do it at a cost of £36. I am wondering if there may be an alternative solution to this problem. Maybe a different file that I could download with an upgrade for the firmware, one that would be compatible, or a different router.

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