Converting pdf to word. sign in problem

I downloaded the trial version of Adobe cloud; but when I try to convert a pdf file to word I get the message that there was a sign in problem

Hi,
Please try activating Acrobat again.
Open Acrobat -> Go to Help -> Deactivate.
Now, re-launch the Acrobat and again Go to Help -> Activate.
Check if that makes any difference.
Regards,
Anoop

Similar Messages

  • Trying to convert pdf to word - error message " an error occurred while signing in " - How do i get it to work ?

    have been using convertor form more than a year now to convert pdf to word documents
    have started to get message 'an error occurred while signing in'
    Help please ??

    This email is in response to support case #0185407323 submitted by Lowell Peterson.
    I keep submitting the same problem and keep getting exactly the same response, which is not helpful.  My problem is this:  for over a year I have been converting .pdf documents to Word by clicking on Tools with a .pdf document open in Adobe Reader, then clicking on Convert.  After a brief waiting signal, I am told to download and save the document.  Perfect.  But recently, every time I try to do exactly the same thing I get the message that says, "An error occurred while signing in."
    I have followed this advice multiple times:
    Do you get that error when you try to convert a file from within Reader? If so, please try this:
    Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
    Click Adobe Online Services on the left side.
    Sign out of our Adobe ID and sign back in.
    Try to convert your document again.
              THIS PROCESS DOESN'T CHANGE ANYTHING.  I JUST KEEP ON GETTING THE ERROR MESSAGE.
    If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
    Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
    Try to log in with your Adobe ID (email address) and password.
    Once logged in, follow the on-screen prompts to convert a file.
              THIS WORKS, BUT WHY SHOULD I HAVE TO GO THROUGH ALL THESE STEPS WHEN I AM ALREADY IN A .PDF DOCUMENT WITH A "TOOLS" PANEL TELLING ME I CAN DO IT FROM THERE.  PLUS, THIS MAY BE MY STUPIDITY, BUT I DON'T KNOW HOW TO "SAVE" THIS LINK, SO EVERY TIME I WANT TO CONVERT A DOCUMENT, I HAVE TO LOOK UP THIS ADVICE, THEN FOLLOW ALL THE STEPS.  IT WAS A GREAT DEAL SIMPLER AND LESS TIME CONFUSING WHEN I COULD JUST DO IT FROM "TOOLS."
    Any idea what the problem is~??

  • Error when I sign in to the Convert PDF to Word feature

    When I sign in to the Convert PDF to Word feature, after I enter my password I get a message "An error occurred while signing in" and the feature locks up, giving the same message if I use the "convert" button, can anyone help with this.  Adobe Support sent 3 emails to reset my password all of which timed out before I could get to them. I have changed my password and it is still the same. Help please.

    Hello Kathie,
    Sorry for the inconvenience that has caused to you.
    Please let me know if you have tried converting any other PDF to word with Reader.
    Alos, please sign up at "https://cloud.acrobat.com/" using your Adobe ID credentials. Click on 'ExportPDF' tab and upload the PDF that you want to convert to Word.
    Let me know if this converts fine.
    Hope to hear from you.
    regards,
    Anubha

  • Having problems converting pdf to word. I'm not able to convert the file, what do I need to do?

    having problems converting pdf to word. I'm not able to convert the file, what do I need to do?

    Hi prates77,
    I'm sorry to hear that you're having trouble converting files. Are you receiving the conversion error regardless of the file that you try to convert? Does the error occur whether you use the web interface, or convert via Reader? And an odd question: how many files do you have stored in your Acrobat.com account? We have seen reports of this error when there are a large number of files stored in the root folder of your Acrobat.com account.
    I look forward to hearing back from you.
    Best,
    Sara

  • When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in.  Please help if you can?

    When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in.  Please help if you can?

    Hi lorrelaws,
    Do you receive that error when you try to sign in via Reader? If so, try signing in via the web interface. Did that do the trick?
    Let us know how it goes.
    Best,
    Sara

  • Converting PDF to Word - Unable to sign in

    Need help signing in to convert PDF to Word.  Purchased program for online converting but receive error every time I try to log in.  Need help???

    HI,
    How are you trying to sign in? Using Adobe Reader or going to the URL http://exportpdf.acrobat.com
    Kindly let me know the error mesaage whne you try to sign in?
    ~Pranav

  • Problem converting PDFs to Word or Excel, does anyone know why?

    I have been converting PDFs to Word or Excel for several years but lately every time I try an error message comes up saying "an error occurred while trying to AdobeExport PDF online", does anyone know why?

    Como não falo o Ingles, não sei se minha pergunta é correta! Na transformação de um arquivo editado em PDF para transformação em Excxel, noto que essa transformação não esta sendo feita para uma planilha do Excel (13). exemplo. Na planilha em PDF o valor é de R$ 25,00. Na transformação para o Excell 13, Esta constando 2.500. Quando abre essa planilha em PDF para fins de Impressão, ela é toda normal para uma planilha de Excell. Mas, quando faço a transformação de PDF para o Excel, distorce toas as colunas, apresentando um titulo do PDF abrangendo mais colunas. Caso haja uma resposta sobre esse meu problema, peço comunicar-me, em Portugues pelo E.mail  [email protected] ou E.mail [email protected]
    Obrigado
    Waldomiro

  • I had paid for service to sign pdf, write text on pdfs and convert to word and back etc. Its now asking me to pay for a new service to be able to convert pdf to word, what is going on here?

    I had paid for service to sign pdf, write text on pdfs and convert to word and back etc. Its now asking me to pay for a new service to be able to convert pdf to word, what is going on here?

    Hi,
    I checked your account, your Export PDF service has been expired on Sep 24, 2014.
    Kindly contact our chat support: http://helpx.adobe.com/x-productkb/global/service-b.html
    Regards,
    Florence

  • When trying to convert PDF to Word I get message "An Error occurred while trying to access this Service"  Never had problems before   how can it be fixed

    When trying to convert PDF to Word I get message "An Error occurred while trying to access this Service"  Never had problems before   how can it be fixed??

    It appears that you have a subscription to one of Adobe's online subscription sersvices.
    Here, you have a user-2-user forum for users of the free desktop PDF viewer Adobe Reader.
    Some resources for following up with question about Adobe online services.
    To contact support for acrobat.com subscription services: 
    https://www.acrobat.com/misc/en/contact-support.html 
    Other links to support:
    http://helpx.adobe.com/contact.html
    http://helpx.adobe.com/support.html
    contact Adobe Customer Care on Twitter @AdobeCare.
    Phone support (for a fee - have credit card ready)
    800-833-6687, Mon - Fri, 5AM - 7PM PT
    Be well...

  • Trying to convert PDF to word; When I request "convert" I am told "Error in signing in" although my name is displayed

    Have just registered with Adobe in order to make this conversion but Error in signing in prevents me converting PDF to Word.....my name is displayed so the system recognises me.....what am I doing wrong?

    Hi kyleBlue,
    Do you get that error when you try to convert a file from within Reader? If so, please try this:
    Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
    Click Adobe Online Services on the left side.
    Sign out of our Adobe ID and sign back in.
    Try to convert your document again.
    If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
    Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
    Try to log in with your Adobe ID (email address) and password.
    Once logged in, follow the on-screen prompts to convert a file.
    Regards,
    Rave

  • Trying to convert pdf to word and keep getting error message saying trouble signing in, but I am already signed in...?????HELP

    I just purchased the adobe so I could convert pdf to word but I keep getting an error message saying trouble signing in, but I am already signed in...what's up?

    Hi sdh138,
    It can take a few hours for your order to process fully, and I do see that your subscription is still "pending" in our order management system. If you're still unable to access the service in a few hours, please let us know.
    Best,
    Sara

  • I am unable to convert pdf to word on Export - says "subscribe now" - I am already subscribed.

    I am unable to convert pdf to word on Export - says "subscribe now" - I am already subscribed.

    I am having the same/similar problem.  When I attempt to sign in from the conversion section, the program will not allow me to sign in, so I am unable to convert the PDF to any other program.  However, I can sign in on adobe without problem.  It is a real mess as I need to have this program functioning today and I have been told there is no one available to help until Monday.  That does not seem to be the type of support that we have all paid for.

  • Converting pdf to Word 2003 in Acrobat 9 Pro

    I am using Acrobat 9 Pro.  I want to convert pdfs to Word 2003.  I have followed the instructions to export to Word, but when I get to the dialog box that selects the conversion method, I choose Flowing, which is recommended, and click OK, and I get an error message that my PDF document may be corrupt.  This happens with every pdf, whether it is a form downloaded from the internet or a text document I have created myself.  If I try to convert to RTF instead, it makes the "conversion", but in doing so, it creates a file containing an image that is not editable -- it does not create a plain text, editable file.
    Is the problem that I am using Word 2003?  Word 2003 is not on the list of file formats to which the pdf can be exported, but when I get to that screen, I choose Workshare PDF in Word (which I believe I read somewhere is the correct choice for conversion to Word 2003) as my selection and it gets me to the "conversion method" screen (which gets me to the corruption error message). Again, even if I choose rtf, I do not get an editable document.
    Any ideas???

    Something to try -
    Export the PDF to RTF.
    Open the RTF file with Word Pad.
    Save As (perhaps to a new filename -- 'something_bis.rtf')
    Open this file with MS Word.
    Not particularly surprising that the PDF you posted behaves poorly when 'worked' with Acrobat.
    It is an output of Ghostscript.
    Compounding the awkwardness of export is the fact that the PDF is not a Tagged PDF.
    A significant raison d'etre for Tagged PDF is to support export of PDF content to a word processor application.
    Be well...

  • 'unexpected error' when trying to convert PDF to word

    THis keeps coming up in the forum and hasnt been answered. trying to convert PDF to word but it says there is an unexpected error. help please.

    Hi!
    Please send us a copy of the file here with a brief description so we can take a look at it. Thanks! Sorry for the problems.
    Dave, Adobe

  • Why does all alphabets change to capital when converting pdf to word using Adobe Acrobat XI

    Why does all alphabets change to capital when converting pdf to word using Adobe Acrobat XI

    Word 2013 uses its own pdf creator engine as far as I know. The step I performed were:
    1 - In the save settings I told word to embed fonts (sorry for the language, I have the Italian client)
    2 - Export from Word -> Save As -> .pdf adding also the table of contents/index
    N.B. I cannot use PDF/A, and in any case it doesn't embed the font
    A working solution is to use Acrobat XI to convert it or print with Adobe PDF printer, results:
    The problems are 2:
    1 - It doesn't create any bookmark and doesn't create links from the table of images to the linked images
    2 - Images, also with the preset "High Quality Printing" customized using "No compression", are really ugly and if you zoom a bit more than 100% they totally be s**t. It wasn't that way with PDF created by word.
    In the end, or I find they way to open the pdf created by word and embedd the missing font, or I find a way to make Acrobat XI creating bookmarks from the word file.
    Suggestion?

Maybe you are looking for

  • Data is not updated in the database

    hi.. to all.. i'm using the following code ...... but the data is not updated in the database.. the output window get closed as soon as i clicked save button... i don't know wat's problem with the program... Plz help me.. to get resolve this problem.

  • How do i delete an "On-The-Go-Playlist" from my ipod

    hey, by mistake i made an On-the-go-playlist and now i would like to delete it...i know how to delete a normal playlist, but inside itunes your on-the-go-playlists don't show up under your source list..so does any one know how to delete them any help

  • Fatal error when installing icloud on windows 7 PC

    Get fatal error when trying to install icloud on Windows7 PC.

  • AIR Runtime documentation

    I'm currently investigating the possibilities of Adobe AIR. I built a prototype, and i'm very enthousiast. But i would like some documentation about the runtime itself, to have a better understanding in the possibilities, strengths and weaknesses. In

  • Gap between aluminum frame and plastic

    Hello,      (i know this topic was here few times) After a one week of using my brand new Z1 Compact  I dicovered a gap between aluminium and plastic frame. I think that gonna be end of waterproffnes so I send the device to the Sony Service.  After a