Converting PDF to Word - Unable to sign in

Need help signing in to convert PDF to Word. Purchased program for online converting but receive error every time I try to log in. Need help???

HI,
How are you trying to sign in? Using Adobe Reader or going to the URL http://exportpdf.acrobat.com
Kindly let me know the error mesaage whne you try to sign in?
~Pranav

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Trying to convert pdf to word and keep getting error message saying trouble signing in, but I am already signed in...?????HELP

I just purchased the adobe so I could convert pdf to word but I keep getting an error message saying trouble signing in, but I am already signed in...what's up?

Hi sdh138,
It can take a few hours for your order to process fully, and I do see that your subscription is still "pending" in our order management system. If you're still unable to access the service in a few hours, please let us know.
Best,
Sara

I am unable to convert pdf to word on Export - says "subscribe now" - I am already subscribed.

I am unable to convert pdf to word on Export - says "subscribe now" - I am already subscribed.

I am having the same/similar problem. When I attempt to sign in from the conversion section, the program will not allow me to sign in, so I am unable to convert the PDF to any other program. However, I can sign in on adobe without problem. It is a real mess as I need to have this program functioning today and I have been told there is no one available to help until Monday. That does not seem to be the type of support that we have all paid for.

Error when I sign in to the Convert PDF to Word feature

When I sign in to the Convert PDF to Word feature, after I enter my password I get a message "An error occurred while signing in" and the feature locks up, giving the same message if I use the "convert" button, can anyone help with this. Adobe Support sent 3 emails to reset my password all of which timed out before I could get to them. I have changed my password and it is still the same. Help please.

Hello Kathie,
Sorry for the inconvenience that has caused to you.
Please let me know if you have tried converting any other PDF to word with Reader.
Alos, please sign up at "https://cloud.acrobat.com/" using your Adobe ID credentials. Click on 'ExportPDF' tab and upload the PDF that you want to convert to Word.
Let me know if this converts fine.
Hope to hear from you.
regards,
Anubha

When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in. Please help if you can?

When attempting to convert pdf to word doc, I continually get "An error occurred while signing in" despite the fact that I'm already signed in. Please help if you can?

Hi lorrelaws,
Do you receive that error when you try to sign in via Reader? If so, try signing in via the web interface. Did that do the trick?
Let us know how it goes.
Best,
Sara

I had paid for service to sign pdf, write text on pdfs and convert to word and back etc. Its now asking me to pay for a new service to be able to convert pdf to word, what is going on here?

I had paid for service to sign pdf, write text on pdfs and convert to word and back etc. Its now asking me to pay for a new service to be able to convert pdf to word, what is going on here?

Hi,
I checked your account, your Export PDF service has been expired on Sep 24, 2014.
Kindly contact our chat support: http://helpx.adobe.com/x-productkb/global/service-b.html
Regards,
Florence

Trying to convert pdf to word - error message " an error occurred while signing in " - How do i get it to work ?

have been using convertor form more than a year now to convert pdf to word documents
have started to get message 'an error occurred while signing in'
Help please ??

This email is in response to support case #0185407323 submitted by Lowell Peterson.
I keep submitting the same problem and keep getting exactly the same response, which is not helpful. My problem is this: for over a year I have been converting .pdf documents to Word by clicking on Tools with a .pdf document open in Adobe Reader, then clicking on Convert. After a brief waiting signal, I am told to download and save the document. Perfect. But recently, every time I try to do exactly the same thing I get the message that says, "An error occurred while signing in."
I have followed this advice multiple times:
Do you get that error when you try to convert a file from within Reader? If so, please try this:
Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
Click Adobe Online Services on the left side.
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
THIS PROCESS DOESN'T CHANGE ANYTHING. I JUST KEEP ON GETTING THE ERROR MESSAGE.
If you continue to have trouble, please verify that you can access the service via the web interface. To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password.
Once logged in, follow the on-screen prompts to convert a file.
THIS WORKS, BUT WHY SHOULD I HAVE TO GO THROUGH ALL THESE STEPS WHEN I AM ALREADY IN A .PDF DOCUMENT WITH A "TOOLS" PANEL TELLING ME I CAN DO IT FROM THERE. PLUS, THIS MAY BE MY STUPIDITY, BUT I DON'T KNOW HOW TO "SAVE" THIS LINK, SO EVERY TIME I WANT TO CONVERT A DOCUMENT, I HAVE TO LOOK UP THIS ADVICE, THEN FOLLOW ALL THE STEPS. IT WAS A GREAT DEAL SIMPLER AND LESS TIME CONFUSING WHEN I COULD JUST DO IT FROM "TOOLS."
Any idea what the problem is~??

Trying to convert PDF to word; When I request "convert" I am told "Error in signing in" although my name is displayed

Have just registered with Adobe in order to make this conversion but Error in signing in prevents me converting PDF to Word.....my name is displayed so the system recognises me.....what am I doing wrong?

Hi kyleBlue,
Do you get that error when you try to convert a file from within Reader? If so, please try this:
Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
Click Adobe Online Services on the left side.
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
If you continue to have trouble, please verify that you can access the service via the web interface. To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password.
Once logged in, follow the on-screen prompts to convert a file.
Regards,
Rave

Cannot convert pdf to word - just spins and says retrievin current session status - has been doing it for days

Cannot convert pdf to word - just spins and says retrievin current session status - has been doing it for days

Hi da522811,
Are you still having trouble converting files? It sounds as though you may be trying to convert via Reader, is that correct? If so, please try logging out, and then logging back in. You may need to log out via the web interface at https://cloud.acrobat.com if you don't have access to the Sign Out button in Reader.
Please let us know how it goes.
Best,
Sara

Uable to convert PDF to Word?

Uable to convert PDF to Word. The following error is given: "an error occured while signing in"?

Hello,
I'm sorry you're having trouble. Unfortunately, I'll have to report that the nature of a PDF file is to be uneditable and unchangeable - you may want to think of it as a printed document that's viewable on your screen. As such, it is relatively difficult to convert it to other file formats (since it's really just an image, not data). That being said, you may want to consider trying Adobe Acrobat Pro desktop software, which allows you to convert some PDF files to editable formats or to make certain changes to PDF documents. If you're using Windows, you can find a free 30-day trial of Adobe Acrobat Pro 9 right here:
http://www.adobe.com/products/acrobatpro/tryout.html
(Unfortunately, there is no Mac trial available at this time.)
Best of luck!
Kind regards,
Rebecca

Can't convert pdf to word

I just purchased convert pdf to word it is not working it just keep reading it won't download.

Hi there gizmo5,
I see your ExportPDF subscription (active since August 6), but don't see an order for PDF Pack.
What happens when you try to convert your files? Are you getting an error message? Or, are you unable to log in?
I look forward to hearing back from you.
Best,
Sara

Won't convert Pdf to Word Doc

Okay... so I just paid the yearly fee to be able to convert pdfs to word documents. I select the pdf and the word format and hit convert. Like 20 times. Absolutely nothing happens!

Hi ellenlevine123,
Are you asked to sign up, or log in, when you try to convert. Please clear the browser cache and then try logging in directly to https://cloud.acrobat.com/exportpdf. Please let us know how it goes.
Best,
Sara

Hello, help me convert pdf to word doc. please.. I have account... menu box is greyed out

Hello, help me convert pdf to word doc. please.. I have account... menu box is greyed o

Hi Cowandmoon,
From within Adobe Reader, could you try opening Adobe Reader XI and choosing Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac), then select 'Adobe Online Services' from the left-hand side. Click 'Sign Out...', then sign back in with your Adobe ID and password.
After this is completed, try choosing the Tools pane again from within Reader to see if you can access your subscription.
Please let us know how it goes!
Thanks,
David

Converting pdf to Word 2003 in Acrobat 9 Pro

I am using Acrobat 9 Pro. I want to convert pdfs to Word 2003. I have followed the instructions to export to Word, but when I get to the dialog box that selects the conversion method, I choose Flowing, which is recommended, and click OK, and I get an error message that my PDF document may be corrupt. This happens with every pdf, whether it is a form downloaded from the internet or a text document I have created myself. If I try to convert to RTF instead, it makes the "conversion", but in doing so, it creates a file containing an image that is not editable -- it does not create a plain text, editable file.
Is the problem that I am using Word 2003? Word 2003 is not on the list of file formats to which the pdf can be exported, but when I get to that screen, I choose Workshare PDF in Word (which I believe I read somewhere is the correct choice for conversion to Word 2003) as my selection and it gets me to the "conversion method" screen (which gets me to the corruption error message). Again, even if I choose rtf, I do not get an editable document.
Any ideas???

Something to try -
Export the PDF to RTF.
Open the RTF file with Word Pad.
Save As (perhaps to a new filename -- 'something_bis.rtf')
Open this file with MS Word.
Not particularly surprising that the PDF you posted behaves poorly when 'worked' with Acrobat.
It is an output of Ghostscript.
Compounding the awkwardness of export is the fact that the PDF is not a Tagged PDF.
A significant raison d'etre for Tagged PDF is to support export of PDF content to a word processor application.
Be well...

'unexpected error' when trying to convert PDF to word

THis keeps coming up in the forum and hasnt been answered. trying to convert PDF to word but it says there is an unexpected error. help please.

Hi!
Please send us a copy of the file here with a brief description so we can take a look at it. Thanks! Sorry for the problems.
Dave, Adobe

Converting PDF to Word - Unable to sign in

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