Converting .psd & RAW images to jpeg

In the past I have converted to jpeg by using Tools>Photoshop>Image Processor.  Suddenly this no longer works.  I simply get a blank screen.  Some suggestions have been to reset the Tools Preferences but I have no idea how to reset an individual Tools Preference.  (I don't like using Scripts to convert because it is too time consuming to open all the images and then convert.)  I would appreciate any/all help.  Thanks...

Grant H wrote:
…it will recreate a new clean preferences file…
Meaning, yes, you will have to re-set your preference settings all over again, from scratch.
No big deal.
Wo Tai Lao Le
我太老了

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