Converting Single App membership to Full -Staff question ?

Hi …… I currently have two Annual single App Membership plans running: Photoshop - AD001472772UK and PremPro - AD001752956UK. I’ve been trialling other Apps available in CC and find I could now use at least 4 others. In the UK the full membership is approx £47 ppm. Six Apps equates to £7.8 ppm for each with access to all the others etc. The math works for me and I would like to increase my Single App membership to a Full Annual subscription.
How do I go about this please without incurring any financial penalty? My Photoshop membership fee has already been paid this month, my PremPro membership is new and I don’t believe any payment has yet been requested.
Thanks,
Lyndon

Beverley Hi, I've just spent 30 mins on a Chat session with Jacky, one of your Support people. A very productive use of time. She informs me that my two previous App single memberships have been cancelled and I now have full membership. She also confirmed that no cancellation charges have been raised for the remaining term on the singles.
New full account #: DS012596339DT
I assume no further action is needed but it would be nice to know the Photoshop Single App plan has been cancelled.
Thank You.

Similar Messages

  • Questions about Adobe Muse CC single-app membership.

    When speaking to adobe customer service reps about Adobe Muse I feel like their taking me around in circles. My annual membership to the current Adobe Muse is going to expire in June. So before I sign on for another year I had some basic questions that seem to be baffling the adobe reps. one rep called Travis just hung up on me.
    My questions;
    With an Adobe Muse CC single-app membership.
    Can I host a site on Business Catalyst for free?
    The rep said I have to purchase Business Catalyst separately from Adobe Muse
    This adobe page says, “An Adobe Muse CC one-year single-app membership includes hosting for one webBasics site
    (http://www.adobe.com/au/products/muse/faq.edu.html)
    How much space do I get on www.creativecloud.comwith a single-app membership?
    The rep said I get 20GB when Adobe Muse becomes Adobe Muse CC in June
    I currently have Adobe Muse and I have 20GB of space on creative cloud.
    This adobe page says I get 10 GB (http://www.adobe.com/au/products/muse/faq.edu.html)
    This adobe page says I get 20 GB (http://www.adobe.com/au/products/muse/features.edu.html)
    Can someone pleas answer these questions!

    With an Adobe Muse subscription, you get BC website hosting for 1 webBasics site. With a subscription to the creative cloud, hosting for 5 webBasics sites are included.
    Single app subscriptions get 20GB of storage space on creative cloud.
    I'll try to get that first link updated with the correct info.

  • Single-app membership upgrade to the full adobe creative suite?

    I'm currently subscribed for a Creative Cloud single-app membership for Photoshop (one-year, prepaid). Do I qualify for an upgrade to the full adobe creative suite for $29.99 a month?

    Upgrade single to all Cloud http://forums.adobe.com/thread/1235382 may help

  • Switched to full Creative Cloud Membership, still being charged for single-app memberships.

    I'm trying to switch from having several Single-App Memberships to one full Creative Cloud Membership. I already signed up for the full CC membership and paid for it, but I'm still being charged for the single-apps separately. How do I cancel the single-app memberships or somehow register them as part of the full membership?

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Single-app memberships - can't you combine them?

    I have a single-app subscription for Photoshop and Illustrator since the launch of Creative Cloud. I've been paying both invoices for months.
    All of a sudden, I'm locked out of Illustrator (I always get the "Renew your subscription" screen) so I decided to contact Adobe via chat. After three unsuccessful sessions I've been informed that the "appropriate department will contact you in 2-3 days". Still waiting for that.
    I've reached out to Adobe in Twitter and they inform me you can't actually combine two single-app memberships in one Adobe ID. What? I've been doing that for months now, what changed? They also suggested updating to the full Creative Cloud subscription because it'd be "cheaper". It's not cheaper by any means - I was paying almost 36 euros for both apps and a full membership costs 60 euros.
    It's now a full week since I can't use an application I've paid for (last invoice: September 28)! This is preposterous.
    Is there any way to subscribe to both Photoshop and Illustrator (as I was doing up till recently!) without having a full Creative Cloud subscription?

    I already talk with ^NR via Twitter DMs about it and hope it'll get resolved soon.
    However, I had contradicting answers to the whole "two single-app memberships" thing from the @AdobeCare Twitter account.
    This is the tweet that made me think it was like this, plus I found some staff comments in this forum as well.
    This should be clarified.
    https://twitter.com/AdobeCare/status/524996405723545601

  • I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

    I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

    Yes, maximum of two activations at any one time.
    Creative Cloud Help | Creative Cloud / Common Questions
    "Can I use the software I download from Creative Cloud on more than one machine?"

  • Creative Cloud single-app membership for Adobe Premiere Pro (one-year) анулировать подписку или отменить

    Creative Cloud single-app membership for Adobe Premiere Pro (one-year) анулировать подписку или отменить

    Do you have a question?

  • How do I change to Student Account with Adobe Muse Single App Membership?

    Hello,
    I have an Adobe Muse Single App Membership running, but now I want to change my account to a student account. How do I have to proceed?

    You will need to cancel the CC purchased this month(the money will be refunded), then place a new order for Adobe Muse single app.
    Regards
    Rajshree

  • Creative Cloud single-app membership for After Effects (one-year)

    I payed for Creative Cloud single-app membership for After Effects (one-year) but, before paying, I've downloaded the trial version of aftereffect CC and now, the trial date has been expired but i can't install aftereffect anymore, even though i paid for it....need help fast!

    Try
    Sign out, Sign in | Creative Cloud Desktop app
    If your product still showing as trial then check your hosts file entries
    Sign in, activation, or connection errors | CS5.5 and later

  • Hello, I would like to unsubscribe from: Creative Cloud single-app membership for Photoshop (one-year). Creative Cloud single-app membership for Illustrator (one-year). Creative Cloud single-app membership for InDesign (one-year). On September 20, I bough

    Hello, I would like to unsubscribe from: Creative Cloud single-app membership for Photoshop (one-year). Creative Cloud single-app membership for Illustrator (one-year). Creative Cloud single-app membership for InDesign (one-year). On September 20, I bought a subscription to Creative Cloud membership (one-year) and paid 1500 rubles, but the same day I removed the money for Creative Cloud single-app membership for Photoshop (one-year), Creative Cloud single-app membership for Illustrator (one-year). I am very upset that I'm paying twice for one and same products, please recoup my losses and unsubscribe me from an early subscription. And why if I change a subscription, the old does not automatically stop working? Wait For Your Reply!

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • How to Change programlanguage from danish to english - in Creative Cloud single-app membership

    I would like to know how to change programlanguage from danish to english - in Creative Cloud single-app membership Photoshop (one year)?

    See this document: http://helpx.adobe.com/creative-cloud/kb/change-installed-language.html

  • Wondering if allowing my creative cloud single app membership to renew automatically will lock me into another 1 year term. Please advise. Thank you in advance!

    Wondering if allowing my creative cloud single app membership to renew automatically will lock me into another 1 year term. Please advise. Thank you in advance!

    subscription terms http://www.adobe.com/misc/subscription_terms.html
    or
    This is an open forum, not Adobe support... you need Adobe support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • How do I renew my payment for my Creative Cloud single-app membership for Illustrator (one-year)?

    I'm subscribed to Creative Cloud single-app membership for Illustrator (one-year). My next renewal is due on Aug 4, 2015. But the account page says that my next payment is due on Sep 4, 2014. I would love to renew my payment since I couldn't pay for September due to insufficient funds in my band account. How do I renew my payment?

    What MAY work is to go to the credit card page and do an update of your card information... even if it is the same information, that MAY trigger a payment
    Verify Account https://forums.adobe.com/thread/1465499
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    Otherwise, you need to contact Adobe directly
    Adobe contact information - http://helpx.adobe.com/contact.html

  • Creative Cloud single-app membership for Illustrator

    Bonjour,
    J'ai souscrit au contrat suivant:
    Creative Cloud single-app membership for Illustrator
    Mon creative cloud mentionne dans mes applications illustrator en "up to date". Toutefois je ne parviens pas à ouvrir l'application.
    De plus, dans mes "Applications", illustrator n'apparait pas (il y avait eu un message d'erreur lors du téléchargement).
    Pouvez-vous svp m'aider à réinstaller l'application car quand je sélectionne dowload, je suis redirigé vers creative cloud "up to date".
    Merci
    nadia

    Hi nverlegh,
    Please follow the link and you will see Illustrator as Install, http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    Thanks!
    Ankit

  • Creative Cloud single-app membership for InDesign (one-year)

    If i purchase the "Creative Cloud single-app membership for InDesign (one-year)" package, will i be able to create unlimited ipad apps using the application or only one?

    If you're referring to the Digital Publishing Suite, Single Edition benefit for Creative Cloud members, I believe that only applies to an entire Creative Cloud subscription (all apps), not a single app.

Maybe you are looking for

  • Assign not working

    Hi, The below assign statement is not working. I am checking whether billToMasterAccount is equal to the OfflineAccountNbr, then i am assigning the value to the target variable BillToAccount. Actually i am not supposed to use switch to check this con

  • Battery Capacity after 3 cycles

    Hi all, I have a late 2013 rmbp. I've been reading up a lot on how to best treat the built in battery to maximize battery life. This laptop is only 1 week old and I've discharged once to about 40% and used the unit on batter a second time to about 50

  • Grainy when elements converts raw to psd file in editor.

    Hello, Im having trouble with elements 11.  I bring a file in from lightroom and convert it to pds (though i have tried tiff too).  Whenever i get it into elements editor, its REALLY grainy and not sharp at all.  The image on the left (is in editor)

  • Bandwith issue in azure virtual machine

    Hi, Suddenly from last two three days we are not getting proper bandwith on one of our azure virtual machine ,uplaoding and dowloading speed which we are getting is below 30mpbs ,so please look in to this issue.

  • Setting for me27 .

    Hi guru's Till now we are using me21n & document type UB for STO now we want to use me27 (STO) . Is there any special setting required ? How can I create STO i.e., directly / by any reference required. Iam getting some trouble while creating.(it is s