Converting to PDF is not working

I pay a monthly fee to be able to convert documents to PDF, but it has not been working. The 1st 3 documents I converted several months ago were a breeze, but since then going through the same procedure is completely unsuccessful. All it does is say "uploading" and never goes any further. Is there any way to get this fixed, or if not how on earth do I find a way to contact this company to cancel my subscription/license? I can't keep paying for something that does not work.

Hi jkreed2,
We would like to help!
1) What type of doc are you converting to PDF? How large is the document?
2) Here is how to manage your subscription:
*Sign in <, in the top right corner using your Adobe.com credentials
*Click on your name (same location) and select ‘My products and services’
*From there you can check on your status, log in/account info, update/cxl, etc.
Looking forward to hearing back from you!
Regards, Stacy

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Program only coverted half my PDF and not working, Please refund me

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Hi,
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Thanks Bill
Perhaps I was not clear enough though. I am not really concerned with the hyperlinks.
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I found this answer from Deepak Chauhan on another forum, and it solved this problem!
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APEX 4.2.0
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Hi Scott,
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[email protected]

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forumnotifier

OK I will try to elaborate this time with pictures so it is clear what I am asking and what the issue I am facing is.
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Looking in my registry entries as suggested by the article linked to by one of the posters above I can see both *.doc and *.docx types registered in the correct place.
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Any further assistance greatly appreciated!
Regards,
Gray

Converting to PDF is not working

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