Converting Word document

When converting Word 2003 document to PDF using Acrobat X Pro, I have some hyperlinks that are not working. How can I resolve this issue.

The steps are:
Open document in Word, click on Adobe_PDF from the main menu across the top of the document.
I check the conversion settings to ensure the desired print quality and that bookmarks & hyperlinks are converted.
From the Adobe_PDF menu, I select Converto to Adobe PDF and wait for teh completed PDF document to open
Perform various checks re format, functioning links etc.
And it doesn't work.

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