Converting Word to PDF blanks document and cannot do anything in word.

when i select convert to pdf in word it flashes a few times and then the document goes blank and word doesn't lock up but I can't do anythhing to the document but close it and doesn't ask to save or anything. It looks like when I select convert it creates a new blank document in place of original.
I can print to pdf fine but when I do that it does not retain bookmarks and can't figure out how to make it save them when using adobe printer driver

I have reinstalled the Adobe and did several repairs, then added adobe reader. when that did not work I reinstalled the Microsoft office 2013, still did not work. When I ran it in administrator it converted fine, so I though maybe permissions, check them and add the user onto the adobe folder, still did not work?????

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Hi Tony,
Would it be possible to share the pdf so that I can test it at my end.
email me at < [email protected] >
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Converting Word to PDF blanks document and cannot do anything in word.

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