Converting Word To pdf - margin errors

I am trying to create a portrait pdf file from Word with a custom page size (11X8.5), but when I do this I get a message that the printable area is outside the margins of the form. I have been told by Tech Support that they were able to create a portrait pdf file from Word with the custom dimensions (11X8.5)which will import correctly into their software. Any idea why they don't get the outside the margins error when they create the pdf file from Word? Could our template be causing a problem?
Thanks for the help!!
Ken K.

Do you have the printer set to the Adobe PDF printer during the document editing? If not, try changing the printer and check your document. Also check all of the borders to be sure they are consistent. You may simply be running into a reflow problem with WORD.

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Hi everyone.
I am using Adobe Acrobat 7.0 Standard version 7.1.4 on a Windows 2000 environment.
I am using Word XP/2002 SP3.
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Hi Karen Tennyson,
May I know is this happening with all files or with a specific file?
Would you send your PDF document to [email protected] as an email attachment?
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In a message dated 12/17/2014 10:01:32 A.M. Eastern Standard Time,
[email protected] writes:
I am having a problem converting word onto PDF . PDF into word.Please help
.I am signed and paid to Feb 2015
created by florencejohn (https://forums.adobe.com/people/florencejohn)
in Adobe Acrobat.com Services - View the full discussion
(https://forums.adobe.com/message/7023171#7023171)

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Roger
Roger

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Converting Word To pdf - margin errors

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