Cookbook crm ic webclient 2007

Hello,
do anyone have the newst ic-webclient cookbook?
where can i find it?
i am just writing my diploma thesis about the new ic-webclient and need further informations.
regards
Taner

Hi Jeroen,
Thank you so much for willing to help.
But if the document you are distributing is downloaded from service.sap.com
I have to say that it is not a proper way to distribute it via email.
You may simply provide the link to us then we will be able to download them.
The URL should be
service.sap.com/crm-inst
under which various documents can be found based on different CRM version.
And I am also unassign the points assigned to you. Sorry for this!
Hope these could do help!
Hongyan
(SDN moderator)
Edited by: Hongyan Shao on Jan 15, 2008 2:52 PM

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Cookbook for IC webclient 2007 or 2006, please

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I am working on IC webclient 2007, have searched for cookbook for the version or CRM 2006, couldn't find it. Can anyone kindly post a link where I can download? (seems like sending by email is not permitted here)
Thank you and your help would be awarded.
Edited by: Jayson on May 11, 2011 5:38 PM

Hello
Here is a link to all configuration guides including CRM Interaction Center.
http://help.sap.com/bp_crmv12007/CRM_DE/BBLibrary/html/BBlibrary.htm
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CRM Webclient 2007 CookBook

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Can someone please tell me when can I find a Cookbook or a training Material for CRM Webclient 2007?
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Hi ,
Check out this thread where you can find all the Cook books etc...
[Documentation for Interaction Center (IC) WebClient;
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Searching for products via Product Hierarchy ID in CRM Webclient 2007

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When creating a sales order in CRM Webclient 2007 I would like to be able to search for products by using the Product Hierarchy ID. When clicking the search help for product in the order entry screen in the webclient UI, I get a pop-up with the available search criteria. I select Product Hierarchy ID and click on Input Help. A new pop-up is displayed with the three Hierarchy ID:s:
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Need help on CRM IC webclient for service business.

Hi All,
This is Ram, worked on SD, PM and EHS modules. But now i am taking new assignment CRM service and CRM IC.
Now we are about to start an in house project for service business. so we decied to go for CRM service with CRM IC webclient as front end. Especially i am looking into CRM IC area, so i would like to know the standard process flow in IC webclient for service business.
Like when customer calls an agent, then log will be created by an agent and then service tickets can be created...similar to that i just wanna know the std.process flow so that i can map my current business tool (Interact) to CRM IC with workflow.
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Ram.

Hi,
Please go through SAP Help at
http://help.sap.com/saphelp_crm60/helpdata/en/46/15306a2fd214dbe10000000a155369/frameset.htm
Secondly, there is a very good book by John Burton
New book on Interaction Center available from SAP Press!
Go through the following thread
Documentation for Interaction Center (IC) WebClient
Go through the cookbook details at
CRM 2007 WebClient Cookcook available!
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Transaction Launcher for CRM IC Webclient

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Hi Raja
Thanks for your reply actually I don't have the cookbook can you please email me the link to the cookbook or the pdf. Thanks once again
[email protected]
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Hi,
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I am trying to create an incident/create a service ticket in CRM IC Webclient.All the fileds are grayed out.
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Hi Nirsanti,
Could you please check the user is having the following roles or not(Check in suo1).
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SAP_CRM_UIU_FRAMEWORK
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We are using SAP CRM Webclient as UI for backend ISU system to achieve Utility specific Customer service scenarios. There are lot of Enhancements happening in ISU Backend processes.
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Shaik

Hi,
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I can tell you some steps which can guide you initially:-
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How to Call SAP ECC transactions into CRM IC Webclient Profile Screen

Dear all,
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Regards,
Deepak

CRM 5.0 to CRM 6.0 (2007) - Media Information

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4.) Migration to SAP CRM 2007 Version 2.0 Release 602
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SAP Note 837413 - Support Package levels for CRM installations/upgrades
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CRM Social Services 2007

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I am looking for CRM Social Services 2007 - Config guide / building blocks. I would really appreciate your help in this regard.
Thanks

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Hope this helps!
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IC WebClient cookbook - CRM 5.0

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Can anyone please send me IC Web Client Cookbook for CRM 5.0. I have the Cook book for 4.0 but there are few things that have been changed in the new release.
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The IC Web Client Cookbook is available here:
<a href="https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000647974&">CRM Documentation</a>
Follow the heirarchy to SAP CRM -> SAP CRM 2005 -> CRM Core and Standalone Components
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I trust this will reduce the need for people to ask for this document to be emailed to them.
You will need a service place log in to access this document but if you are working on a client you should be able to get this access via your administrators.
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Default sales Transaction in Ic Webclient 2007

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When we create a new Sales order in IC Webclient, I assume the default Transaction type is TSA (telesales). How can I change it to TA (Standard order). I was looking at business transaction profile, but where should I assign this in a Business role in CRM 2007?
Thanks

Hi Praveen,
If you've made the proper settings for TA in the Business Transaction Profile, then you assign this Business Transaction Profile to the Business Role, also in customizing:
In IMG go to Define Business Role>Choose Required Business Role and highlight>double click Assign Function Profiles folder on left side>find or add entry for IC_BT>click value help and find Business Transaction profile you created/modified.
Does this answer your question, hopefully?
Take care,
Kim
Edited by: Kimberly Davis on Jun 25, 2008 1:21 PM

Marketing attributes in IC WebClient 2007 or 5.2?

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In Interaction center when agent does the search for an account and cant find it, he/ she can create a new account.
1) How do we know what Business role and grouping its getting created.Where can we control this?
2)Also when creating a new account , the options are to create only with basic data like name, address etc. I also want to add some marketing attributes that I have already? how can I do this?
This can be done in new Web UI but not in new Interaction center UI? why so?
Thanks in advance

Hello Praveen,
You are correct. If you want to maintain marketing attributes for an account (customer) in CRM 2007, you need to navigate to the CRM WebClient Account screen (accesible from roles like the MARKETING_PROFESSIONAL role). The reason that marketing attributes have historically not available by default as part of the Interaction Center screen (accessible from the IC_AGENT role) is probably based on the assumption that the Marketing organization owns the marketing attributes and should be the one to maintain them, rather than e.g., the customer service agent or telesales agent.
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Warm regards,
John

Cookbook crm ic webclient 2007

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