Copied to Zen Vision But Tracks Not Found

Hi I have a Zen Vision M old version .62.02e , XP home edition 5. SP3
I copy music to the device using Windows Media Player
but it cannot be found. Not within all tracks, albums nor artists. Where did it go?
Other gripes. How can I see both the album title and artist on the same display? Why just one or the other?
Where is the link for new firmware for my ageing Vision M?
I have lost the CD for the Organiser and Media software. Where can I get it from? Do I have to pay for it again, if so why? Lost tracks happened using Creative software too.
The volume is not load enough - what to do?
Why do I have to scroll from A to L for ages to get there, surely there is a way to get there directly, it is 200 already.
Its almost enough to make you toss it in the bin, The Zen that is ...

Sidenote everyone: My post may have been somewhat misleading. The computer recognizes the Zen, as in, if I go under "My Computer" and whatnot it shows it as being there, what's not recognizing it is Creative MediaSource. The computer knows its there and a window asking what I want to do pops up every time I plug the Zen in, but when I run MediaSource, which is the specific version for this type of operating system, it won't recognize it and hence I can't transfer files. Sorry for the confusion.

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