Copier does not copy
Printer is 2 mo. old. Will print from computer and scan documents. Will not copy/print from item placed on glass. Goes through all of the motions, but only blank sheet comes out.
Hi @hbee,
Welcome to the HP Forums!
I noticed that you cannot copy from the glass with your HP Officejet 6830e printer, as the pages come out blank. I am sorry to hear this, but happy to help!
I would recommend a hard reset, by going to this post, How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly to the wall outlet, and not a surge protector! Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
After the hard reset, I would also suggest to make sure the printer's firmware is up-to-date. Getting Printer Updates for HP Officejet 6810 and Officejet Pro 6830 e-All-in-One Printer Series.
Then, I would go through this guide, Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
If this does not resolve your issue, please call our phone support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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