Copies come out completely black

When copying the printer is printing completely black pages.  Any ideas as to why?
Colin

Hi,
Please unplug the power, wait for 30 seconds and replug it.
Now check for any change.
If the same appear, you may try printing - if the device prints fine, then the cause is probably within the Scanner Bulb.
If so, serviceing the product will most likely be required.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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