Coprossess​or missing-ca​nnot install on Pavilion cl9627cl

I have been trying unsuccessfully to install a coprocessor that I evidently need. I have been to HP site, graphics site, pretty much wherever my Action Center says to go for this. I get the install complete dialog box, but it still shows that I need this coprossessor. I am a beginner when it comes to this stuff, and I think this is why my HP Officejet J4680 all-in-one will not install either. I have that case escalated, but as usual, no response as promised. (I have wasted an entire day waiting for the phone call promised.) This is the first time I have had problems like this, and I am ready to throw in the towel, get rid of all HP products, and start over. Any ideas to have this thing resolved? Thanks.

Hi,
Please read through this MS KB article regarding this issue.
This issue occurs for one of the following reasons:
The installation DVD is removed during the setup process.
A low-quality DVD was used to create the installation DVD. 
The speed at which the installation DVD was burned was too fast. 
The DVD drive cannot read the media.
The ISO file is corrupted.
To resolve this issue, use one of the following methods, as appropriate for your situation:
Burn the installation DVD at a slower speed.
Use a better quality DVD to create the installation DVD.
Update the BIOS firmware for your DVD drive.
Use the Windows 7 USB/DVD Download tool to create a bootable USB flash drive, and then use the USB flash drive to install Windows.
To troubleshoot this issue, use one of the following methods, as appropriate for your situation:
Run the DVD on a different computer to determine whether the DVD works correctly.
Test your DVD drive by using an official Windows installation DVD.
Attach the ISO file to a virtual machine to check whether it is corrupted.
Regards
Visruth
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