Copy CSS from layers | Creative Cloud

Hi
I have had a few sessions with support staff but I couldn't sort out this problem.
I don't have the option to Copy CSS from layers | Creative Cloud. i have reinstall the product as they told me and change to English International and still no luck
the latest version i got everytime I update is Adobe Photoshop Version: .13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32
Can anybody give a solution?
Thanks

Are you doing it like this?  (from another post)
With both images open, drag the layer you want to copy from the Layers palette to the new document. If you're using tabbed windows, select the layer in the Layers palette and then drag the layer from the image (NOT the palette) to the tab of the second document and wait for it to open. Then move your pointer into the new document and release the mouse. In either instance, if you hold Shift while dragging, the layer will center itself into the new document (if its pixel dimensions are different from the original) or place itself in the exact same position (if its pixel dimensions are identical to the original).
You can right-click the layer in the Layers palette, choose Duplicate Layer... and in the resulting dialog box, choose your new document from the Destination pop-up menu.
You can even do copy>paste, but I don't recommend it. That's a lot of data to have hogging up RAM you could be using for other things.

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