Copy file fails hp sent recovery discs Windows 7

I have been trying to solve this for a month now and am at the end of my tether.
I am now on my third set of recovery discs from HP and all have the same problem. I insert disc 1 as instructed to on the support forum. It runs through
Reformatting the windows partition of the hard drive - tick
Copying files required to restore the hard drive - tick
And immediately as that finishes, that window comes up :
Reducer
Copy file fails
From:E:\PRELOAD\BASE.SWM
To:C:\RM\Image\BASE.SWM
Press OK to retry
ALL three sets of discs have the same out come.
What the heck is going on?
I am so sick of this.
Have read some other posts with similar problems but can't seem to work out the solution. I do not have an external hard drive I can use...only the laptop that I am trying to fix. (G6-1305sa)
Any help? It also doesn't help when HP support is only open on the phones until 5.30 Monday to Friday. I am at work so can't call. So frustrating....
Aaaarrrrrgggghhhhh
This question was solved.
View Solution.

Hi Belj,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion g6-1305sa Notebook and not able to restore Windows. If the HDD is faulty this might cause the restore not to go well. You might try to run a hardware test.  Please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. Is this the original HDD? Have you replaced any other parts? Have you tried to do a clean install of Windows 7. Try running sfc /scannow would scan your system for errors at the command prompt. You can get to the command prompt by clicking F11 at startup. You could check this Microsoft document on system recovery options.
Hope this is a help.
Thanks.
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