Copy fuction does not work

When I try to make a copy of something the arrow just keeps spinning and never allows me to copy.

Hi , Welcome to the HP Forums! I understand that the copy function does not work with your HP Envy 5530. I am happy to look into this copying issue for you!  So I have a better understanding of your question. Is this happening when printing from the computer? Or, when you place a sheet of paper on the glass and select copy?  If you are trying to print from the computer, what Operating System do you have? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos. In the meantime, please make sure the printer's power cable is plugged directly into the wall outlet, and not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. Also, you will want to make sure the printer's firmware is up-to-date. Getting Printer Updates for HP Photosmart 5520 e-All-in-One, HP ENVY 5530 e-All-in-One, and HP Deskjet Ink Advantage 4510 and 5520 e-All-in-One Printer Series. Thank you for posting, and hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

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