Copy job problem in ix4-300d

I have an ix4-300d in my network I have comfigured copy job as directed in manual ans schedule it now everyday I am getting error " Unable to write to '/Backups' on 'local'. The Copy Job failed at 09:54 on 08/03/15." I am not able to resolve this issue.I have updated firmeware also..

Hi buralex71,
The username should be "root" and the password is "sohoadminpassword". There are no spaces, just soho+admin password.
You have enabled security, created an administrator user and are logged in as that admin user? Are there any other admin users?
What is the firmware version on your device?
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Similar Messages

Copy job repeatedly fails, manual initialization completes

I have a few copy jobs scheduled to run on my network; I back up several of the company's departments from the network share onto the Iomega StorCenter px6-300d. The directories specified are correct, exist, and do not have any restictions that would hinder the copy job from completing. The neccessary credentials are also verrified. It has worked accurately in the past, but over the last couple weeks it has been causing problems. The jobs do not complete, and now error out. When I look at the logs, I get a message saying that the folder did not mount, because the directory does not exist. However, when I manually click "run the copy job now", it completed just fine. Has anyone experienced anything like this before? Is there any reason you can think of that the automated job isn't completed, but the manual one is? I'm baffled, I've checked to make sure the machines dont have a nightly reboot or anything, ensuring that they are online at the time of the request. Any input would be helpful
-Andrew

I am seeing a similar problem on ix4-300d:
- daily full copy to a separate folder on a network attached ix2
- intermittendly failing copyjobs ( apparently right at the end ), can sucessfully be restarted manually ( finishes then in 2 minutes)
- after a few weeks strange behaviour: copy jobs finish within a minute ( typically needs 2 hrs ) but no error indication. Normal operation after rebooting target and source
This problem has been reported since quite some time. Network itself has no problems, error indicatons of copy job do not lead to problem. Firmware has been updated since, both units already replaced (under warranty).
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Rsync Copy Job Failure ix4-300d

I'm trying to run Copy Jobs between two new ix4-300d devices Firmware 4.0.6 I prefer to use SSL and rsync. So far I can't get it to work.
I can access the remote ix4, browse directories and upload files. When I set up a Copy Job from my local system (a) I'm not offered rsync as a protocol option in the "From" box, but I can select the directory to copy from using Windows File Sharing. In the "To" box, I select rsync and input username and password and can browse the remote ix4 shares to select the directory I want to copy to. However, when I run the Copy Job, I get the message "Access denied to the secure rsync service at <IP Address>"
I have tried disabling rsync and using only Windows File Sharing, but that configuration will not let me into the remote ix4. I have also tried disabling SSL being required on external connections and that does not work either. My sense is that rsync is actually working, but I have something set wrong.
Suggestions?
Solved!
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Got it solved. I need to add the remote ix4 as a trusted device to my local ix4. Eventually figured out how to do that. Copy Jobs run fine now with rsync.
We could use better documentation.

Ix4-300d can I run Rsync copy jobs accoss VPN

I want to set up a point to point VPN to an offsite location with an ix4-300d at each location then run copy jobs between the devices. By necessity these will be different subnets (172.16.16.x and 172.16.20.x) The user guide seems to indicate that the devices have to be on the same subnet. I need a definitive answer. Can I install an ix4-300d at each location and schedule copy jobs between the two?

Hi NASty,
The two NAS devices will have to be on the same subnet. You can find more information on the following support page: Device-to-device replication overview
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Px4-300d copy job setup problem. Firmware version 4.1.108.32627

Hello.
I have a wierd problem with copy job setup on my px4-300d (4.1.108.32627) . I was able to set up one job, where I take a folder from my NAS and put it to a remote machine. That job ran fine.
When I go to setup a similar job but for a different folder, I have two possible outcomes:
1. When I go to chose the remote folder I see it fine and the job is setup fine as well. However when I run the job it throws an error. And in the log I see that instead of going to the folder I setup like "\\remoteserver\backupfolder" it's going to "\\remoteserver\u_myremoteserverusername\backupfolder" , which is obviously not there.
2. I can see my remote server, but I don't see my shares on it. I don't get no "Access denied" error or anything - I simply don't see any shares on that particular server. I do see shares on other servers, which use the same credentials. In addition the job that I was able to set up previously stops working.
Then when I reboot, the first job (the one setup successfully) may or may not properly run, yet I still cannot set up the second job.
I did check permissions and all the stuff that you would regularly check (connectivity, ports etc). Seems to me the script that is being generated from the UI is a bit too smart and is in fact outsmarting the NAs itself.
I also suspect that the fact that I could set up the first job and not the second is that the second job goes to a subfolder of a shared folder. Or that the shared folder's name starts with an underscore "_" . But these are just my guesses - I cannot verify this yet.
Any ideas how to fix this or how to bypass the problem?
Thanks.

Hello fimine
I recommend double checking that the remote server's folders that are not being seen by the px4 are infact shared from that remote machine. If they are not, copy jobs will have problems accessing the folders.
I also recommend trying to use the remote machine's ip address for now to see if there is any change in behavior.
If the issue does not happen when using the ip address, it my be an issue with how your network's DNS is setup.
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Strange behaviour of support procedures: ix4-300d copy jobs - ix2-200 '

I raised a support request 140130-000100 (german support site) , trying to verify that we can trust rsync copy jobs results . Daily full 1:1 copy jobs (delete,add,overwrite) to separate (per day) shares are finished within a minute, while at earlier times it took about 1 hr over a gigabit / powerline connection.
Various material including memory dumps / logs / screenshots have been added to the call and the call has been worked on. But after answering a few questions to the already escalated case, case has been closed (by itself ?) without receiving a solution.
Can someone pls. look into this issue (and possibly explain why case has been closed)?
Customer needs an answer!
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Ix4-300d Copy Job credential Errors

I am trying to run several copy jobs to run from servers in a domain to my iomega unit. The unit and the server are all in the domain and work with active directory. Most of the time, these jobs work fine, but every so often the copy jobs fail, looking for all the world like they've somehow lost thier credentials. The job history says that there are no files to copy, and when I go to select the file source, it says I do not have permissions, even though I selected the file copy location with those credentials, and it had been working fine up until this point.

Hello segray42
When you have run into this issue, have you tried to delete the copy job(s) and then recreate them?
Also just to double check, are you using a fully qualified domain username? i.e., DOMAIN\username for the user account
if you have the above, I recommend contacting LenovoEMC Support
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Problem active directory importing users at ix4-300d sw ver 4.1.108.32627

Installed new ix4-300d onto network, added to SBS 2008 domain and can log into NAS with domain\administrator account . In users & groups can see domain\administrator account along with local admin account. Click on sync with AD, no errors, but never get any users in the list
Whats the problem ? I need to get users from AD imported to get shares working.
Please help as customer is not happy.
regards
Peter

Hello blue256
If you entered a Organisational Unit in the Domain Management page, please try clearing the OU field and try re-adding the unit to the domain.
After that is done, please try checking if the domain user and groups are accessible from User and Groups page.
LenovoEMC Contact Information is region specific. Please select the correct link then access the Contact Us at the top right:
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Probleme d'identification ix4 300d

bonjour Je viens d'acquerir un nas lenovo ix4 300d mais lors de l'installation le systeme m'indique qu'il est indisponible or j'ai bien installe le logiciel , l'icone apparait sur mon pc . La connection a ete verifiee,comment resoudre ce probleme merci

I just acquire a nas lenovo ix4 300d but when installing the system tells me it is unavailable or I have installed the software, the icon appears on my pc. The connection was verified,
how to solve this problem thanks

Copy Jobs Not Running with Firmware 4.1.102.29716

I have two ix4-300d NAS units and I use Copy Jobs to regularly transfer files oner the network. Since I upgraded both systems to the latest firmware, my Copy Jobs give error message "The Copy Job has unexpectedly stopped".
The firmware upgrade went smoothly and otherwise the units are functioning normally. I can access the remote ix4 manually but the Copy Jobs no longer run.

Tech Support had me revert to the earlier firmware, 4.0.8. Did that last night. Still getting copy job errors but they are "connection refused" rather than "copy job unexpectedly stopped". The problem is that, in reverting to the old firmware, the user information is messed up badly so the NAS is really not workable. (No data is lost if you remove the drives before updating the firmware.) I resinstalled back to v 4.1.102 and at least it's functional except for copy jobs. I have not heard back today from tech support today and I don't know if they are aware that others are having the same problem.
I may try switching from rsync to ftp for file transfer. This should work provided I can change the port from 21/22 as they are in use for other systems. It seems the rsync server has a problem in 4.1.102.

Ix4-300d network interface going off-line

I just got a new ix4-300d to use as an iSCSI target in a relatively low-performance requirement file server.
I have used ix4-200d and ix4-300d in the past for iSCSI targets in disk-based backup scenarios wihtout issues.
I am having problems with this one, though. I am attempting to copy data to this new unit (with a VHD mounted from the iSCSI connection to the system), and while data seems to copy OK, at some point the network interface quits working somehow.
When this occurs, the unit still thinks that the interface is configured, and everything seems OK, I just cannot connect. Obviously, this causes my iSCSI initiators to die, and the VM hosted crashes hard. At that point, I have to restart the storage unit, and then reconnect my initiators, and then bring everything back online.
I've updated the firmware to the latest, but it wasn't that far out of date. I've found an article titled "Network storage device is not assigned an IP address" in the knowledgebase that points ot a problem with the software in the 4.0.2 series, and I was at 4.0.6, and am now current in 4.0.8. I am testing the process again, but wanted to check with the community to see if anyone has experienced anything similar and/or could offer some idea of why this interface quits working.
For what it's worth, the other units I have worked with were all in the 3.x series of software.
Thanks for any help/information anyone can provide.
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Hi chloeroxymax,
Do you have discovery enabled?
If not, check the box for "Enable discovery with iSNS" under the iSCSI settings and select "Use local iSNS server".
Then, on your iSCSI Initiator, go to the Discovery tab. Click "Add Server" under iSNS servers and enter the IP address of the NAS.
The device should show up under the Targets tab (you may have to click the refresh button)
On your other NAS devices, go to the iSCSI settings page and select "Enable discovery with iSNS" but select "Use external iSNS server" and type in the IP address of the ix4-300d NAS.
This may help things run smoothly. If the device is still disconnecting, I would recommend contacting technical support since this is a new device and you are covered by the warranty for support.
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Ix4-300d iSCSI disconnect Windows 2012R2

Hello Everyone,
I just recently purchased (3 days ago) an ix4-300D and updated it to the latest patch. I have 4 x WD 3TB Disks and they are configured with a raid 0 configuration. I then have 2 NICs (not bonded) and using the second port for the iSCSI LAN (192.168.100.100, Jumbo Frames 9000) and the 1st port for accessing the device (192.168.1.100). I carve out 3 TB iSCSI LUN (with CHAP) and give it a name. My Windows Server sees this (under the 192.168.100.X network) and I"m able to bring it online, mount it, format it and use the LUN. I then start copying about 2.5 TB of Data off an ix2 back to this Ix4 and about 1/4 through the copy, the iSCSI disconnects and the actual unit is frozen., It won't respond to web interface on the 192.168.1.x LAN either. I have to actually unplug it and then plug it back in for the unit to respond. I know that iSCSI works on the Window Server as I replaced a custom NAS Server using OpenFiler and worked for over 2 years w/o issues/reboots or anything else. The only thing that has changed is the NAS box (the ix4-300d). Can anyone think of anything I could be doing wrong? What to check? I am thinking it is a bad unit but I want to check everything first.
I will say the only thing that *could* be out of line (but is VERY doubtful is the problem) is that 3 of the WD drives are 3TB Reds and 1 is a 3 TB Black. I'm going to remove the black drive and redo the entire unit to see if that resolves the problem but I doubt it will. I know the Reds are "certified".
I have already removed the Jumbo Frames just in case (though the windows networking card supports Jumbo Frames 9000 since the old SAN was working with these w/o issue).
Thoughts anyone???

Hello CPXGreg
Using a mixed disk array can cause instabilities, so I do recommend that you try using the unit without the WD Black disk for at least testing.
Next, there are various factors that could cause or contribute to a firmware lock like this. Usually this is caused by media server crashing, which then escalates to a full firmware lock. I recommend checking that media server has been turned off for now and any unused protocols. If the unit still locks up I recommend that you contact LenovoEMC support to have a dump report from the unit reviewed. This way we can check what may be at the root of the issue.
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UPS not recognized by Lenovo IX4-300D

Hi there,
My new IX4-300D is not seening Xfinity Pro Series 2000VA 1200W Uninterruptible Power Supply connected by USB.
QNAP TS-269L on the same subnet has no problem seeing the same Xfinity UPS.
QNAP TS-269L is presently setup as a master. In GUI added IP addresses for QNAP TS-459 Pro II and Lenovo IX4-300D as slaves.
QNAP TS-459 Pro II sees the UPS on QNAP TS-269L, but Lenovo IX4-300D is still unaware of the UPS.
I am using GUI on QNAP and IX4-300D because I am not familiar with Linux and command line.
I can connect to QNAPs using WinSCP.
I have two exactly the same UPSs and would prefer to connect IX4-300D to UPS via USB directly.
If direct connectivity is not possible, I would like IX4-300D to at least recognize that it is a slave.
What can be done about it? Please provide instructions. Your assistance will be greatly appreciated!
Thank you!
Tom

Hello TuToTom
I have been unable to find a specific listing of what USB driver the unit uses, however the user manual lists the usb port as the serial connection. With most UPS devices that list the usb port as a serial power it usually means that the unit uses a usb to serial (rs232) adapter internally.
The Lifeline NAS devices support USBHID-UPS enabled UPS devices. Most APC models, dell, and eaton units can or do use this driver. This would be different than the usb connected serial link method.
I recommend contacting the ups manufacturer to confirm how the usb port on your ups unit functions and proceed from there.
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Lanovo ix4 300d and european character set for samba shares

Hi,
I am installing a couple of IX4-300d at a client site, struggling to set and fix the samba character set for the Windows shares. Here in Italy everyone is used to put western european characters into filenames (for example è ò ° €) but the NAS acts wierdly when it finds such caracters in folder names and file names.
As you know samba gives the possibility to declare dos charset= ISO8859-1 and unix charset= ISO8859-1 in the smb.conf file but the option is not present in the IX4 setup pages.
Is there an easy way to circumvent the problem and fix this option? As it is now the machine is fearly useless, at least if you need to migrate files and folder from a server or storage with ISO8859 charset already applied.
thanks a lot
np
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This issue has been raised on all iomega drives since day 1. although 'documented' it is still shame, that units sold to 'r-o-w' means rest-of-world, outside US, are stuckto Aa-Zz09 basically wheras client systems ( windows, linux, ios ) don't care and take what they are supposed to do.
Take it or leave it. ( I mean, take another vendor), I do not believe someone ever has taken that seriously or will do it......
Various PCs / Laptops ( sorry I still really love Dell and Fujitsu ;-))
Supporting Customers ix2s and ix4s -- Love Networking ( not only technically ).
I am not a Lenovo Employee.
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

Upgrading HDs on ix4-300D

Hi there, I have a ix4-300D with 4 x 2Tb HD on R5, I would like to know if there is a procedure to upgrade the hard drives to new ones of more capacity without loosing the actual configured raid, I mean, not needing to pivot the data, and if this procedure exists, how safe it would be. One way or another, I want to upgrade to 4 x WD60EFRX or WD50EFRX, are those drives supported ? do I need any firmware upgrade? thanks

Hello lean296
The WD50EFRX 5TB disks can be used on the ix4-300d, see the updated approved drive list here. You would need to be at least running a 4.x.x firmware, it is highly recommended to be using a 4.1.x firmware though.
As for the upgrade process, you technically can replace one disk at a time an allow the unit to boot and reconstruct after every disk replacement, however this will only use your previous disk's capacity. To be able to utilize the full capacity of the new disks you should follow this guide and backup/copy your data before begining.
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Copy job problem in ix4-300d

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