Copy/Paste functionlity is not working in oracle forms 11g

Hi All,
We are using custom built big application (oracle 11g/forms 11g).
1. And few user are not able to copy/paste from oracle forms 11g to winword.And its random sometime they can ,sometime they can't .
2. If they have problem means they have copy/paste issue and (When we close application and run it again it is working fine)
3.it's random we are not able to re-produce in development environment.
What i noticed both user have problem and both are using left hand mouse ,generally we use left/right they are using right/left.
Here the Environment Detail:
Java runtime :1.6.0_26
Weblogic server
oracle forms 11g
So just wondering is there any changes required. Seniors/Guru please advise.
Thanks!

It is very important to make clear which direction you are going. If you are not able to copy from Forms and paste to an external application, this could be any one or more of the following:
1. There is a problem with the JRE. Consider uninstalling ALL currentlly installed JREs and install the latest supported version 1.6.0_33
2. There may have been an issue with the Forms version you are using. Be sure you are using 11.1.1.6 or 11.1.2.0. If not, install the latest patch.
3. The JRE was unable to properly identify or store the digitial signature in the Forms jar file or one which you included (custom code). If you are using any customer jar files, ensure that they have been properly signed. Also be sure that JRE cache is being stored on the local client machine and not a remote location as this is not supported. If you have not altered the default, the cache is stored in the user's home directory under Application Data (AppData for Win7)
4. Could be a mouse driver issue. Go to the mouse vendor's web site and get the latest driver for that mouse. Do not use the MS drivers.
Example:
C:\Users\<USER NAME>\AppData\LocalLow\Sun\Java\Deployment\cache
So, recommendations:
1. Uninstall all JRE versions currently installed. Install 1.6.0_33
2. Ensure that you are using 11.1.1.6 or 11.1.2.0
3. Clear the JRE cache. To do this close ALL open browsers and open the Java Control Panel. Look on the General tab for Temporary Internet Files > Settings > Delete Files > Ok
4. Install the latest mouse driver.
5. Retest
Edited by: Michael Ferrante (Oracle) on Jul 25, 2012 2:58 PM

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