Copying and pasting Arabic text in InDesign CS4 ME

We have an arabic document in pdf and word formats and we have InDesign CS4 ME and we are trying to copy and paste text from the pdf/word document but the font isn't transferring, there is nothing only boxes. We have turned on the arabic keyboard and that didnt help either. Working on a mac.
Can anyone help us? What is the solution?

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We have turned on the arabic keyboard and that didnt help either.
Well, why should it. Unless you are typing Arabic, that won't do anything at all. Copy-and-paste is not typing.
If copy-and-paste does not copy the font along so you get the pinky squares in InDesign, it only means that your default InDesign font does not support those characters. Select your text and then choose another font -- one you are sure of contains Arabic.
If you still get pink squares, it's more likely the text in the PDF is not encoded properly, and in that case no-one can't help you -- but it ought to work directly from Word.

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