Copying...hp envy 120 ...copy comes out dark and preview does not appear

trying copy on envy 120 comes out black print...have ink...preview does not show up on screen..

Hello,
Are you having an issue printing in color? 
When you say copy, you mean printing from the PC, not actually doing a standalone copy from the front panel? 
Please give a little more information about the issue you're having.

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