"Copying Music Failed. An unknown error occurred (-69)"

Please help! I'm trying to move my iTunes library from my old laptop to a new laptop and I get the subject error message when I try to consolidate the library. Does anyone know of a solution to this problem?
Chris

Consolidate copies files from the source drive to the new location. Assuming that you haven't done anything else, your original music files should be intact at their original location.
When consolidate fails, it means there is something wrong with one or more music files. It may be a very long file name, but I think iTunes tells you that, or maybe corrupt file.
Are you able to tell at what stage consolidate failed, that might give you a clue to which file caused the problem.
This article contains a section on finding problem files *Check for content files with issues*:
http://support.apple.com/kb/TS1421
How important are your counts, ratings and playlists to you? It would be easiest to start again by creating a new library.

Similar Messages

Copy files failed: An unknown error occurred (-50), copy files failed: An unknown error occurred (-50)

Can't consolidate my library. Any clue as to the fix?

Do you have a line number? The script prossibly makes an unjustified assumption that the Album Artist field always exists though I thought I'd covered that one.
Looking at the script there are two locations where the value of .AlbumArtist is read - the second one shouldn't ever cause an error. The first one has never done so for me, but I suppose it is possible if the "first" track in your library isn't a standard audio track...
If the error line is 143 would you mind adding the following line of code before the current line:
If I=1 Then MsgBox .Name ' (letter i = numeral 1)
Can you find the object with that name in the library, and if so what kind of object is it?
tt2

HT3910 i did it all above. but it could not be installed. problems shows installer encountered error that caused the installation to fail. an unknown error occured. so now what should i do.

i did it all above. but it could not be installed. problems shows installer encountered error that caused the installation to fail. an unknown error occured. so now what should i do.

The above you are talking about refers to instructions for Snow Leopard (10.6) and you did post in the Snow Leopard forum area.
Your system profile confirms you are actually using Lion (10.7.1). Therefore, you should seach for Lion instructions in the Apple's Knowledge Base or post over in the Mac OS X v10.7 Lion forum area.

TS1436 whenever i try to burn a CD, it always ejects the CD and comes up with "the attempt to burn a disc failed. an unknown error occured(2131)" help!!!!!!

whenever i try to burn a CD, it always ejects the CD and comes up with "the attempt to burn a disc failed. an unknown error occured(2131)" all i want is a CD for my new car! help!!!!!!

I am having the same error.
Here is the diagnostics:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Dell Inc. Inspiron 1420
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.62.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0029ABC407EFA0C8
Current user is not an administrator.
The current local date and time is 2012-11-17 15:15:38.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 14630cdc2320d5605273b29d2b5860b8
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: TSSTcorp DVD+-RW TS-L632H, Rev D200
Drive is empty.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 2131(0x00000853). It happened on drive E: TSSTcorp DVD+-RW TS-L632H on CDR media at speed 0X.

CAN SOMEONE HELP ME WITH THIS ISSUE; the attempt to burn a disc failed. an unknown error occurred 4221

CAN SOMEONE HELP WITH THIS ISSUE:
THE ATTEMPT TO BURN A DISC FAILED. AN UNKNOWN ERROR OCCURRED (4221)

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
IBM 18308TU
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012A7CC0B5F78F0
Current user is an administrator.
The current local date and time is 2012-08-12 22:04:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
ATI MOBILITY RADEON 7500
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2e39627a5d03e3456e051c0b031fabab
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: MATSHITA DVD-RAM UJ-842, Rev RB01
Audio CD in drive.
Found 11 songs on CD, playing time 41:38 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:00:20
Track 3, start time 08:00:35
Track 4, start time 11:08:15
Track 5, start time 14:14:50
Track 6, start time 19:11:15
Track 7, start time 22:28:38
Track 8, start time 25:48:38
Track 9, start time 29:54:28
Track 10, start time 34:03:35
Track 11, start time 38:03:25
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are:   4 8 12 16 24.
The drive CDRW speeds are:   4.
The drive DVDR speeds are:   4.
The drive DVDRW speeds are:   4.
The last failed audio CD burn had error code 4221(0x0000107d). It happened on drive D: MATSHITA DVD-RAM UJ-842 on CDR media at speed 24X.

Help, I can't get into the music store, only "unknown error occurred -3221"

Everytime I go to log into the music store I get "unknown error occurred -3221." Any suggestion what the problem could be?

OK, so do this
Using MSCONFIG to troubleshoot conflicts in Windows

The Attempt to burn a disc failed - An Unknown error occured (4201)

Well, what can I say. I love the fact the error message codes written into the software states the unknown error (4201)and yet can we find anywhere in the world a little list of what these error codes mean!? Needless to say if anyine can shed any light on this little gem it would be most welcome.
I'm on a spanking new laptop (Acer 5810TG), Running Vista Home Premuim and this is the error I get when trying to burn discs in itunes.
My previous Acer and Vista never once had a problem.

could you post your DVD/CD diagnostics for us Cadolux?
in iTunes, go "help > run diagnostics", select DVD/CD diagnostics, and paste the complete results into a reply.

Attempting to copy to the disk failed. Unknown error occurred (-69)

My Ipod won't perform an automatic update of my songs. I changed the settings to manual and it will only update certain songs in my library. Please help!

Welcome to Apple Discussions!
See this...
iTunes displays a -69 error when syncing iPod
btabz

Attempting to copy to disk "Ipod of ME" failed. Unknown Error occured (-69)

I dont Know what to do! This error comes up when I try to update my ipod Shuffle and hardly lets me put songs on it.

See if this helps: iTunes displays a -69 error when syncing iPod

HT1152 the attempt to burn the disc has failed, An unknown error occured (4310)

Help,
i have a new laptop running windows 8. I am unable to burn a Audio CD from my itunes purchases?

I have the latest version of ITunes. I have the latest hardware drivers for my motherboard, bios, HP Dvd740i, my ata, my chipset, my printer, my scanner, my graphic card, and my sound card. I have used the most expensive CD-R's, CD-RW's, the cheapest CD-R's. I've used Verbatim, Memorex, HP Litescribe and various others and yet It still crashes my CD's about 10 secs in and gives the same error. I am down $$ and patience.. I cannot get one individual at apple, but I have been through pages of script and none answer the problem. I see that many other's are having the same problem on different types of CD writer hardware. Yet the end result is the same. Someone in Apple needs to get off their butt and find an answer and fix the problem or I'm referring all to find a different download source.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Hewlett-Packard HP d530 CMT(DC577AV)
iTunes 6.0.1.3
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: RADEON 9600 SERIES \RADEON 9600 SERIES
IDE\DiskSAMSUNGSP0411N________________________TW100-11, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskGenericSTORAGE_DEVICE_0125, Bus Type USB
USBSTOR\DiskGenericSTORAGE_DEVICE_0125, Bus Type USB
USBSTOR\DiskGenericSTORAGE_DEVICE_0125, Bus Type USB
USBSTOR\DiskGenericSTORAGE_DEVICE_0125, Bus Type USB
USBSTOR\DiskMAX050413_____________0000, Bus Type USB
IDE\CdRomHPDVD_Writer_740b______________________FF24___, Bus Type ATA, Bus Address [1,0]
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: HP DVD Writer 740b, Rev FF24
Drive is empty.
Drive is emply because I don't have any more &^&^ freaking CD's

Ipod cannot be updated. An unknown error occured.

Just got my Ipod and am getting this message. Can't load songs or do anything. Any ideas?

dear apple, itunes ,ipod,
your help system is utterly UNFRIENDLY.
why can't I get some "human" help on line ???
since I updated new music on Ipod, all my previous music disappeared and cannot copy any new music: cannot update
,unknown error occured :
error 1417 & 1415
I tried to restore as well,same answer.
please help

"An unknown error occurred (0xFFFE7958)."

This error occurs when I try to download the Gwen Stefani, "Cool" video. Songs download fine.
"There was an error downloading your purcahsed music. An unknown error occurred (0xFFFE7958). Use the Check for Purcahsed Music command in the Advanced menu to try again
later."
The same error occurs on another system. Same results if I disable my firewall and internet security package. No web acceleration software is installed. Any suggestions?
Dell Optiplex GX280 Windows XP

The Office: Health Care
There was an error downloading your purchased music. An unknown error occurred (0xFFFE7958).
Use the Check for Purchases command in the Advanced menu to try again later.
Chutzpah: Apple Charged my CC !

Consolidation error "Copying Music failed. An unknown error occurred (-51)

I want to Consolidate my large music library and add all of the songs from my MacBook to my new, much larger iTunes music folder, which is on a Buffalo Terastation NAS, so that I may easily back them up. When I "Consolidate", I immediately get an error message that says "Copying Music failed. An unknown error occurred (-51)."
Has anyone else experienced this and knows how to fix it? I can't seem to find a fix for that error code.

I found this link about error numbers here ...
http://www.koders.com/c/fid53B3BE16088320EE31E67B12F901FE3FB9D1F480.aspx
DennisinChicago wrote:
I want to Consolidate ... I immediately get an error message that says "Copying Music failed. An unknown error occurred (-51).
Error # 51 means that the Buffalo Terastation NAS is unreachable on your local network.
RRutter wrote:
"Copying Music failed. An Unknown error occured (-48).
Error # 48 means that the "Address already in use". Is your External Hard Drive connected by Firewire or Ethernet?
... knows how to fix it?
Look at this Apple Article about how to Consolidate the iTunes Library ... http://support.apple.com/kb/HT1449
If you follow the steps in this link I think that it should work. But first you must setup the Hard Drives as a 'Bootable GUID Partition Table' with 'Owners' & 'Journaling' Enabled in order to retain the iTunes users permissions.
Good Luck.
Buzz

ITunes library consolidation error: "Copying files failed. An unknown error occurred (-50)."

My iTunes library has outgrown the HDD on my iMac, so I've started to migrate it over to a Synology NAS. The iTunes Media folder is set to the NAS, but when I attempt to consolidate the library the operation fails each time with the error: "Copying files failed. An unknown error occurred (-50).
I have found this references to this error in the communities from Windows users, but I only use Macs.

Just trying to give this topic a poke as I am having a similar issue.
I am rebuilding my library that was on an external drive. I had a backup of much of the files, but not a direct backup of the iTunes media folder, as well I am now moving it to a new iTunes Media directory on a Synology 1813+ NAS running DSM 4.3 vs. a USB attached drive.
I have followed all of the correct procedures to move the media directory by using the tools within iTunes, and that all worked perfectly.
So far iTunes has been able to locate most of the music files through its own processes. Once it completed that process I then initiated "Consolidate files" to move the found files to the new iTunes Media directory on the new NAS.
I am led to believe that the issue is with a specific file that causes the copy process to stop, but I don't know how to capture what file it might be.
I am not seeing anything relevent in the console log.
Hoping someone can throw me some ideas...
iTunes 11.1.2 (32) - iMac 2.8GHz Intel Core 2 Duo 4GB RAM - OS X 10.8.5

Copying music failed, unknown error (-50)

Trying to move my library from one external hard drive to another external hard drive. Did it by going to Preferences-Advanced and changing the drive/folder location and then going to Advanced-Consolidate Library. All seemed to be going ok and then the process stopped (about 40% done) with the error "copying music failed. An unknown error has occurred (-50)". I've searched the forums and Google without luck. There was some mention of filenames. However, the songs with the longest pathname made it over to the new drive just fine. So it's not length. A quick check in iTunes using "GetInfo" showed some songs on the old drive and some on the new drive. At what point do these get updated in the consolidation process? As they are getting copied (one song at a time) or all songs before the copying process starts???
For the moment, I have changed the drive back and consolidated the library back to the original drive and that seems to be ok. Still want to move the library but don't know what caused it to stop the first time so thought I'd ask here before trying again.
Thanks.

hi usablues!
hmmmm. i've been seeing this particular kind of "anomalous" (-50) off and on since 4.9.
this is experimental. but we've been seeing different sorts of strange unknown error codes under similar circumstances when antivirus or antispyware is interfering with itunes' ability to read the library files.
... so ... can you get a consolidate to go through properly if you have your antivirus/antispyware switched off?
love, b

Copying files failed. An unknown error occurred (-50)

I currently have a PC (Samsung Q330 running Windows 7) and I am getting a Macbook Pro in a few days! Therefore I am transferring my iTunes (10.6) library to an external hardrive (Hitachi X250). While I was doing this I received an error message that read “Copying files failed. An unknown error occurred (-50)”. Therefore I was wondering, how the heck do I fix this???
What I have done.
I have gone in to “Advance Preferences”.
I have changed the “iTunes Media folder location” to my external hardrive.
I have the following two option selected “Keep iTunes Media folder organized” and “Copy files to iTunes Media folder when adding to library”.
Then I go to File> Library> Organize Library. Then I select “Consolidate files” then I press the “OK” button.
Then about half way in or so I get a pop up that reads “Copying files failed. An unknown error has occurred (-50).
As you can see iTunes is not working. Could anyone help me???
Thanks in advance, Donald Louch!

Hmm... you may find iTunes is still connected to some files in the original location rather than the new one. You can check with my script Unconsolidated. If that is the case the script ConsolidateByMoving ought to switch the connection to a file already in the correct place however I'm currently working on a new build so the behaviour of the live version might be slightly different.
tt2

"Copying Music Failed. An unknown error occurred (-69)"

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