Copying Product during Follow-up

Experts,
I am facing issue in CRM 2007 while creating a follow-up transaction. I am creating Service Ticket as a follow-up document of Complaint. The problem is that all the fields are getting copied to service ticket except the Product. Product Information is not getting copied in follow-up transaction.
In GUI it is working fine but asks for Copy Selection. I need to select the check-box and click on Copy button to copy complete information in GUI.
Please advise.

HI Manish,
I am facing an similar problem as you faced.
procedure to execute which doesn't work:
1. Create complaint
2. Create a follow-up Retruns document
3. Enter an product in complaints
4. Click on Copy button, the items are not copied.
procedure to execute which work:
1. Create complaint
2. Create a follow-up Retruns document
3. Enter an product in complaints
4. Open the Returns document and click on back button on the breadcrumb.
5. then click on Copy button, now the values are copied.
I have found the problem,but i could not get the solution.
Can you help me what is the first method triggered in Returns when you click on Copy button, so that i can write the logic in that method.
Regards,
Jagadish.G

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    +[2012-08-31T08:46:03.570+02:00] [as] [NOTIFICATION] [] [oracle.as.install.engine.modules.validation.oracle.as.install.engine.modules.validation.handler.txtQueries.checkTxtFieldUsingRegEX] [tid: 12] [ecid: 0000J_vRUGVCgoL5mRS4yZ1GG5qd000003,0] Checking the value for invalid characters+
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