Corded Phones Don't Ring, Cordless Do

Hello,
We have recently realised that our corded phone no longer rings, whilst our cordless phone does. First we checked that the ringer option on the corded phone was switched on, which it was. We then tried unplugging the cordless phone and putting the corded phone in its place, and still no ringing. We tried the cordless in place of the corded and that did ring wherever it was plugged in. We also tried an old cordless phone, and that did ring. Therefore the two phones that require a separate power supply do ring, whilst the old corded phone that simply gets its power from the phone line did not ring, and I suspect this is where the problem lies. We tried some other old corded phones and they did not ring either, so it's not the phone that is faulty.
We have a buzzing noise on the line for which we've had engineers out (which still isn't fixed, although that is supposedly an internal wiring issue - our house is a new build), and I wonder if one of them has inadvertently done something to cause this (as the corded phone did ring a few months ago).
Before I contact BT support, does anyone know what could be causing this? I can cope with a reasonable level of technical jargon so feel free to throw it at me!
Thanks,
Simon
Solved!
Go to Solution.

Hi, it is someting you can do your self if you feel confident enough. you may need to get hold of a special wire insertor (IDC tool) like thiswhich is used to connect the wire on the back of the frontplate of your main socket.
Have a look at this picture as it tells you how to disconnect the wire, you just need to do the opposite.
The best way to identify the correct colour to put back is to have a look at the wire on terminal 3 of your extension socket, you need to connect that colour back onto terminal 3 of your front plate.
The wire is laid into the groove of the connector and then "punched down" with the magic tool.
Hope this has helped
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Corded Phones Don't Ring, Cordless Do

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