Corp discount (FAN) customers and Apple Store upgrades?

Last year, for some reason anyone who had a corporate discount (FAN #) on their account could not upgrade at the Apple Store and had to do it through AT&T. I have not heard about any silly restrictions this year. Has anyone heard anything official?

Yes I'm having an issue trying to get a new 3Gs. The Apple store will only sell it at full price. When I called ATT (such dorks) they were an able to remove my FAN the account association which was blocking the purchase at the subsidized price. The apple store called ATT and after a half hour said I would have to try at the ATT store. Why I can't simply remove the FAN discount myself on their site I have no idea.

Similar Messages

HT201250 I recently replaced my 2009 Macbook Pro's hard drive. I had the Apple store upgrade the OS to Mountain Lion while it was being repaired. I want to restore all of my old files and data, if I restore from Time Machine, will it revert to the old O

I recently had to replace my 2009 Macbook Pro's hard drive. I had the apple store upgrade the OS to Mountain Lion while it was in being repaired. I want to restore all of my old data and files. If I perform a restore from Time Machine, with a date prior to having the hard drive replaced, will it revert back to the old OS?

No, it won't revert to the prior OS X but you you may have third party apps installed that were compatible with Lion that may not be compatible with Mountain Lion.
App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS
After you restore from TM, check HD > Incompatible Software

ITunes account to pay for gift apps and Apple Store items

Is there a reason why i cannot use my iTunes account funds to pay for gifted apps and Apple Store items?
it only make sense.

You can use your iTunes Store balance to purchase from the Mac App Store, but not from the Apple Online Store.
From http://support.apple.com/kb/HT4463, "Note: If you have an existing credit balance on your iTunes Store account, that balance will be shared across the iTunes Store and Mac App Store."

HT4993 I recently downloaded the latest iOS 7.1. A few days later I had an unrelated problem with my phone and Apple Store provided me with a new iPhone 5. However, when I tried to restore my backup from the Cloud, it said that iOS7 is required. what do

I recently downloaded the latest iOS 7.1. A few days later I had an unrelated problem with my phone and Apple Store provided me with a new iPhone 5. However, when I tried to restore my backup from the Cloud, it said that iOS7 is required. what do I do?

Update your iphone to ios 7.

I am having troubles installing applications from itunes and apple stores

I am having troubles installing applications from itunes and apple stores.

What have you tried? What happened? What troubleshooting have
you done?
If there was an error message, what is the exact, complete wording of that
error message?
You need to provide some more details of what your problem is so someone
can offer a solution.

Are Online and Apple Store prices same for iPhone 4s 16gb model?

are Online and Apple Store prices same for iPhone 4s 16gb model? If i order iphone from Apple.com then I have to pay sales tax for Dayton (OH). So pls help me with this!! Thanx

Yes... all prices are the same.

I bought a mac book pro and apple promised upgradation to lion aosx but yet nothing rcvd , want to ask how much time it takes for them to send me the code to download it (now its more than a week i purchased this mac)

i bought a mac book pro and apple promised upgradation to lion aosx but yet nothing rcvd , want to ask how much time it takes for them to send me the code to download it (now its more than a week i purchased this mac)

http://www.apple.com/macosx/uptodate/

IMac fan on high - Apple store didn't find anything

Here's the issue. After the computer is on for a period of 10-15min, the fan begins to escalate until it gets to full blast...and it stays there! After the computer is put to sleep or shut off for a long while, it goes back to normal until it starts up and then again on for 10-15min and issue comes back. Putting the computer to sleep can be problematic and appears to be a little sluggish. I took it to the Apple store. They did a complete diagnostic test and said everything passed! All hte sensors and boards are good. They said it needed cleaning, so I left it there so they could take it apart and clean it. Brought the computer home, and the same thing happens..NOT FIXED. Any suggestions before I take it back to Apple?

Similar problem with my older 1.5 Intel mini. Just upgraded ram from 512 to 2 gb and now the fan is running on
full constantly, never stops except when off. I rechecked the fan control connection and all else seems
fine. Also did the SMC reset but no joy. The fan control app shows it at about 90 degrees and the fan at
5100 rpm.
Curious how long the fan will last at that speed or whatever anyone else has found out about a fix?
The machine seems to be operating normally, with a noticable increase in speed with the extra ram.
The Activity monitor shows the CPU at about 3% when idle.
Any ideas greatly appreciated!
Thanks,
Carl

Frustrated with Apple Service and Apple Store... Lemon Law?

Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

Apple Store; Upgraded Versions Available?

Okay well as you may have seen in my other topic, I am planning on buy a Mac Mini, but I don't have a credit card to order it offline, so I have to go the the nearest apple store and buy it.
I want to get the combo drive one, (80GB HD, Wireless Keyboard/Mouse, 1GB RAM) will they have those models on shelf? I know the keyboard and stuff won't come with it and everything, but I can buy those seperatly. I just need to know if I will be able to walk into the store and find the "B" model available off shelf, or will I have to call them and order it before I go?
Thanks in advanced.

Why not just call the store and ask? Unless you tell us which store you were going to visit and WE called them and asked, I'm not sure how any of us would know what every store has in stock. Remember, we're just Mac users like yourself, none of us work for Apple. However, usually Apple stores do not have "stock" computers with upgraded RAM (1GB). They can sell & install a RAM upgrade for you, however.
-Doug

3gs disabled by Apple Store upgrading another unrelated persons account

The title pretty much says it. I went to sleep on 10/30 and woke to my 3gs phone with no service. After connecting with AT&T by landline today, 11/2 (thank goodness I had one), it turns out that according to their records, an Apple store employee upgraded my account to iPhone4 on 10/30 at 6pm. Nice, except I don't have a iPhone4 and I was no where near an Apple store on 10/30 at 6pm. Even better, in order to restore my phone service on my 3Gs I had to physically go to an AT&T store, present ID, account info and get a new SIM. Oh and best yet... my service account with AT&T now shows a new 2 year contract agreement. I am now bound to a contract that an Apple employee made by mistake. Even better yet, I have no idea where to lodge a complaint against this mysterious Apple employee. AT&T tells me this isn't supposed to happen because the Apple employee is supposed to verify the account name by valid identificationand this was obviously not done. So, anyone have an idea how I can lodge a complaint?

I did call the Manhattan Beach Apple store after my last post. I figured I had nothing to lose. I asked for a manager and explained my issue. He told me that since I say I was NOT in their store and had no paper contract or receipt there was no way he could help me. He referred me to 1-800-APL-Care iPhone technical support. After two service reps, I was referred to Alissa @ Apple (edited to add SHE IS FABULOUS). I repeated the problem again and after she conferred with her manager, she said she would call the Manhattan Beach Apple store, then AT&T and get back to me. She called me back about 30 minutes later and confirmed I had a case # with AT&T. She confirmed the point of sale was at that store and that an electronic service contract was signed there. Luckily I was texting my daughter so my AT&T account shows use in my city at the time the transaction was occurring in Manhattan Beach and I was @ work. She also spoke with a manager in their fraud department and requested my case be escalated because the problem orginated in an Apple store. She recommended I file a police report as well, telling me it would be needed so that Apple could look into potential fraud. Randy from AT&T also called me back and I asked if there were any calls/messages while my AT&T account was hijacked. He said no, which really made no sense to me because what good is an iPhone4 without service? So I wait until Randy from AT&T calls me next Wednesday with news about restoring my original AT&T service contract date. I'll probably never know but my best conspiracy theory guess is that someone wanted an subsidized iPhone4 they could jail break and the Apple employee just attached my account info randomly. I really hope this doesn't happen to someone else. Having to get cases/problem tickets with both sides has taken a bit over 7 hours of my time. That's 7 hours I could have used elsewhere. Thanks for the tips/concern from you all.
Message was edited by: SandieK
Message was edited by: SandieK

IPad 1, iOS 5.1.1 and Apple Store app

Lauch the Apple store app, tells me to upgrade to latest iOS and app version.
Takes me to App store.
Asks if I want to download older version for my iPad.
Click Yes, it downloads and starts all over again.
Anyone getting the Apple Store app to work on iPad 1?

David Shanahan wrote:
Not at all this is just the march of progress. I have an iPad 1 too (and a bronze keyboard Powerbook and several other obsolete computers), but I don't use it anymore as I realise it's nothing but a museum piece nowadays. It says right there on the App Store page for the app that the current release is only compatible with iOS 6 and above. So that rules out the iPad 1.
Except that I (and everyone else) can now download the previous version of apps that are compatible with their device (though It was already installed and didn't need to be redownloaded).
Apple really shouldn't allow you to download and install the new Apple Store app on an iPad 1,
They don't allow you to do it. They specifically tell you that you cannot and then allow you to download the latest compatible version.
This was a recent change by Apple.
The iPad 1 is now four generations of hardware (and two major software releases) behind the current systems, you can't expect app developers (including Apple) to keep supporting such old software and hardware
Yes I can expect this.
Restore the connection to the store through the app that Apple allow sme to redownload.
(though the connection issue may be a "glitch"/bug and not intentionally disabled).

Core shutdown and apple store repai advice needed!

my air has the intermittent core shut down where one core drops out every couple seconds or even completely shuts off when the fans kick up and the usual. i took it to the apple store where they though i said "computer shutdown" and ran tests... obviously they found nothing since that wasn't my problem. so they call me and i tell them it was a core shutting down, they said they'll do tests again since they know what the real problem is. come today, they said the did stress tests and it was fine, which i know it's not (even a genius said he saw the core dropping when they did first tests). any advice on what to do? they'll also have had my computer for 7 days tomorrow as well... apparently not fixing anything. another small note... my screen is a bit loose and they won't do anything about it as well.
sorry for the long rant, but i don't know what to do at this point and have a reservation tomorrow. thanks for the help!

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

Wifi dropping in iMac and apple store geniuses have never heard of it

I started having wifi dropping on my IMac and recently figured out it was due to upgrade to lion through Internet search. So today I went to apple store here in northlake mall in Charlotte nc. Asked one of the geniuses about the issue and how we can fix it. He looked at me like I have no idea what I am talking about. He said he never heard of it. I told him that the problem is discussed all over apple website and he said he goes on all the apple discussion forums and he never heard of the issue. So I showed him this website and people discussing the problem. His face turned red and he told me to just make an appt. bring the computer in. My question is if you don't know what I am talking about then why would I bring the computer in when iMac is so heavy. I am just upset that apple people still don't know about this issue and have no solution for it. Come on apple.

Strange that they didn't know about it... were they just visiting appleisflawless.com?
Hi, this has worked for a few...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.7…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
Click OK.
Also, turn off IPv6:
System Preferences » Network » AirPort » TCP/IP tab » Configure IPv6
Or whatever Interface you use.
http://support.apple.com/kb/HT2712

What does one do when a newly purchased iPad is set up wrong at and Apple Store in Bellvue ,Wa.I now have 3 Apple ID's and all of my Apple iphones,MacBooks ,and iPads are out of sync ,not knowing which account is which I'm unable use any Apple products .

All and all I've spent 10 long days contacting ,calling ,chatting,and at the Genius Desk.When all Apple has to do is correct the mistake they consolidate all these account under my original account ,the e-mail ,credit card ,user name or all the same for these accounts .Why can't the Apple people figure this ,the under trained employ who rush thru this set of my iPad ,iCloud ,and accounts made mistakes and I want them fixed.I want 1 account 1password like I had the day I walk Into the Bellvue ,Wa. Apple Store. what's the Problem?Why do I get kicked from one department to another department,with the response that is as far as my technical skill allow me to process.The genius desk can help me , iTunes,can't help me,Apple support can't help me,the Apple Store in Bellvue ,Wa. Who created the mess can't help me,Who can help me? it simple open your computer move a few digits correct this mistake it's not rocket science,or is it? Thanks From One Unhappy Customer

Even if you put a credit or debit card on file with iTunes it will still use your balance FIRST.
I would suggest putting a card on file and testing to see if it will allow you to make a purchase, then removing the card from the account after successful download of an item.
EE

Corp discount (FAN) customers and Apple Store upgrades?

Similar Messages

Maybe you are looking for