Corporate cell phone can't upgrade, get support, get price

Verison supposedly just let me upgrade one of my business lines. We have been waiting as the old phone is being to be unreliable , shutting off by itself. We placed upgrade order online, as it was cheaper by $100.00 dollars than picking it up at the local verizon store - which has 6 of them in stock. This was done on our corporate Platimun no limits card. Within 5 minutes we got an emailed order confirmation. Within 30 minutes we got an emailed "order cancelled". The order was not cancelled.
We called business support. They told us no problem they'll fix it... 1 hour later on hold and waiting we're told they can't match the online price. Their price is as same as in store pick up. The only way to get that price is to order online. 30 minutes later after being passed on to Business Support Supervisor we're told he can't do anything either - his price is the same as support persons's price - only way to get the price is to order online.
Go back online to My Verizon. Try to upgrade the same phone line. The area for this phone is greyed out - why you ask? Because Verizon's website says its already been upgraded but not activated. This is the phone we ordered tried to pay for and had Verizon cancel without our knowledge. Keep in mind this is a Corporate account not a personal one.
Verizon seems not to take its business customers very much to heart. They made no effort whatsoever to fix the situation. We have been getting the same on-going treatment from them for years - They are unsupportive. Unresponsive and really don't seem to be much of a customer satifaction company.
Wouldn't you think that someone would be authorized to either 1) let me pick up the phone at my local Verizon Store for the same price as online (to keep a satified customer)
2) Allow the Suporvizor to adjust the pricing through customer support because of Verizon's screw up.
None of this should be this complicated. They just really don't seem the least bit interested in keeping customer or corporate business. I think this should be cause for my being able to canel our corporations contracts and Monday I'm talking to legal about it. There are plentyof cellphone companies out there who would probably like the business.

I actually might be able to get the phone from Fedex today, so never mind.

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