Corporate Email won't configure via BIS

I work for HP and am not able to configure my email using BIS via IMAP. I have confirmed the IMAP works on my system, via Outlook Express, but cannot get the BB (Storm) to connect at all.
I am using the settings provided and have talked to Verizon for over an hour with no resolution there either.
The message I get from BIS site is "An Error occurred during email account validation. Please check your information and try again." Others at my company are using their BB, although not Storms, with IMAP and have no issue whatsoever.
Verizon Wireless

Further update: I forwarded the problem email back to my wife's iPad and it now renders fine. Something to do with header on the original mail maybe? It was not corrupt as my wife could view and print it OK on her PC Gmail account.

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Emails won't send via 3G if primary server is on

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Any assistance would be of great help please.

Hi Modular747 thanks for reply but that's not the case, after I've turned off the primary server, any mail gets sent fine on either account via 3G/4G but sits as unable to send in outgoing box if primary server is switched on.

Email won't render via ePrint

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This question was solved.
View Solution.

Further update: I forwarded the problem email back to my wife's iPad and it now renders fine. Something to do with header on the original mail maybe? It was not corrupt as my wife could view and print it OK on her PC Gmail account.

IMAP email won't configure

Hey guys,
I'm trying to configure my "g.ucla.edu" email id. As this is through Google Apps, I need to set it up as IMAP. I have followed the google instructions to do so for android, but the phone just won't accept it! My other "gmail.com" email id works just fine. I need this fixed as my school id is very important

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I recommend that you first contact your administrator for this account to make sure that you have the correct settings. If you are sure that the settings are correct i recommend that you ask your administrator if your account is enabled for IMAP access: https://support.google.com/a/answer/105694?hl=en
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Send pdf or photo via email and mailboxes configured via profile configuration (iPCU)

We have bought 2000 ipads, and have pushed a profil config file to them.
In this profile, we configured exchange mailboxes for each users. It works fine, BUT, when we tried to send a pdf or photo file from IOS menu, it tells me that there is no mailbox configured on it and bring me to the menu to configure one and I can check that the mail box is configured on it !!
Please help, it is urgent and can affect the project....

Hi Biju !
Thanks for the response but I think you missed the point here. I am using different output types for RFQ and PO as well as different custom smart forms and we are using the same custom print program to generate output for both.
The issue is with the print program and not the output type as I mentioned that I have already got this thing working on our IDES using the standard print program and standard forms.
Tomas Talpa's response seems to be helpful. I'll get my technical consultant to amend the code accordingly and see if it works.
Regards,
SaaD Karim Mallick.

Configuring the iPhone and your environment for wireless corporate email

I'm posting this as a top level thread, because I'm certain that there are others out there, who like me, are trying to figure this out.
Configuring the iPhone for Enterprise Use
With Apple’s release of the iPhone, IT organizations are presented with an interesting challenge. Senior execs, gadget heads, and technoratti are all flocking to this device, heralded as the be all and end all of smartphone telecommunications technology. As these devices begin to flood into our organizations, we are met with the challenge to ‘make it work’.
After much explaining that the iPhone is not intended for Enterprise integration, and many discussions surrounding the technical feasibility of bringing said devices into the fold, and being the resident Mac and Linux head with an iPhone in hand, I decided to embark on the mission of making one ‘work’. I succeeded in part, however it’s not the kind of ‘work’ that is going to be viable for most end users.
First of all, it’s important to understand that the email client for the iPhone is a modified version of Mac’s Mail program. Not the best client in the world, but it does support Exchange integration. It also does external email sources, such as Yahoo and gMail, very well. For my interest though, I’m focusing on the Exchange integration functionality, as that is just about everyone’s corporate standard.
Bringing this task to fruition requires some understanding about the limitations of the iPhone, as well as some of its current quirks. Wireless802.11x, EDGE, VPN and Mail are all components necessary to provide a serviceable solution for mobile email access, and each of these things has some peculiarities that don’t appear to be fully worked out by Apple at this time.
For instance, within my organization, we have a secured wireless connectivity option available within our building; however, the SSID of this network is not broadcast, for the obvious reasons. SO, connecting the iPhone to it is a manual process of defining the network, and automatic reconnection seems to be very hit or miss, so it becomes far less of an option for any form of direct network access to your Exchange environment. (As an example, I had to redefine that network, on the iPhone, at least half a dozen times during this process.)
The other components have equally quirky issues, and I will discuss the how’s to get around them below.
In coordinating this into a cohesive plan however, I will break this into three sections;
1. Wireless and EDGE connectivity
2. VPN access to your network
3. Connecting to Exchange
So, without further ado;
Wireless and EDGE Connectivity
The wireless capabilities of the iPhone are, on the surface at least, excellent. It connects seamlessly to unsecured networks, offers the option of prompted or unprompted automatic connectivity, and is capable of 802.11G performance. Not bad for such a small package. However, it is very limited in the forms of secure network access it supports. These are, to quote Apple’s website; (and my iPhone)
WEP Password
WEP hex or ASCII
WPA (personal)
WPA2 (personal)
Now, due to the obvious security problems in implementing WEP security, it’s likely that any network you run into is going to be WPA or WPA2. The iPhone ONLY supports the personal versions of these protocols, so be aware of this going into the situation. If you’re not connecting to your work or school wireless, and you’re entering the information correctly, then it’s probably because they have the Enterprise version of one of the protocols enabled. If that is the case, then you’re either hunting for unsecured hotspots, or else depending on EDGE.
In my case, I did have access to a WPA2 (Personal) enabled wireless signal to connect to my internal network. I thought my problem was half solved! I defined the connection, the wireless capability of the phone worked perfectly, and I was connected. I was wrong. Apparently, and judging from the Mac forums I’m not alone in this, the iPhone does not do a very good job of RE-connecting to a secured wireless network. It does an even worse job, when this is coupled with the fact that it doesn’t do a very good job reconnecting to a wireless network with an unpublished SSID.
After much fiddling and research into this, I determined that this simply was not the way to go, and I abandoned the idea. I wasn’t about to compromise my network security in order to get this silly phone working! So, that left me with either unsecured WiFi, or EDGE.
Either one of these connects pretty seamlessly, and gives me a relatively decent Internet connection. There are some issues being reported of the iPhone swapping between EDGE and WiFi for not apparent reason, but that said, it can still be made to work.
Now that I had this connection outside of my network, I obviously had to consider options for getting a secured connection into my network, which of course leads us to;
VPN Access Into Your Network
Being that this device was touted as the ‘real internet’ I was very excited to see if I could achieve this connection through my SSL VPN appliance. To make a long story short, I could not. Because Apple’s idea of the ‘Real Internet’ apparently does not include those wacky concepts like Java support, this proved to be impossible. My Apple cohorts will scream that it does support JavaScript, but we all know that that and 2 bucks will get you a small coffee at Starbucks… and not much more.
(The iPhone also does not support Flash, but that’s a topic for another conversation. I know, how could they leave that out? I’m amazed too, but then Steve Jobs always has been a bit too arrogant for his own good… I mean what does he expect, we’re all going to rewrite everything into QuickTime??? Please.)
Since that option didn’t work, I was left with the wide selection of two possibilities provided within the iPhone software. Either, a PPTP or L2TP VPN tunnel.
We went ahead and configured a PPTP connection on one of our Cisco routers in order to test this. It didn’t work. I couldn’t connect to it. Tried and tried. Nada. SOOOO, we said OK, and configured a L2TP connection on one of our Cisco routers, with similar results.
Figuring that this was something in the config, we called Cisco, and did the technical support dance with them for several days, trying one thing after another to get this connection to actually work. Nothing helped, and it never worked using either protocol. Then, I noticed an obscure article somewhere on some website that said something to the effect that getting one of these tunnels to work from the iPhone to Cisco was nigh on impossible.
About the same time, my senior network guy said screw it, let’s put this on a Microsoft server. And so we did. Now, this is interesting in it’s own right, because configuring out of the box L2TP or PPTP on a Microsoft server results in a default authentication method of Windows Authentication. This does not work for the iPhone, because it has no idea what to do with the Windows security token it receives. So, you authenticate, and then are immediately dropped due to an inability to communicate with the PPP server.
Fortunately, we (as do most organizations) have a Radius server. We selected Radius authentication, configured both sides of the Radius authentication setup properly, and launched the PPTP tunnel…. AND…. EUREKA!!! The iPhone’s VPN software connected, authenticated, got an IP, and I was on the network! Well, no.
After about 2 seconds, I realized that while I did indeed have a connection, I couldn’t do anything with it. Couldn’t even browse to an internal site via IP address. The connection was up, the connection was working, the connection was useless.
So, we decided to give L2TP a shot. Configured it pretty much identically to the PPTP setup, used Radius, launched the iPhone client, and finally, after many days of screwing around, it worked. Now all I needed was to get my email working, so I started working on;
Connecting to Exchange
In the Mail program on the iPhone, the first time you launch it, you’re presented with the ability to configure an email source. However on subsequent or additional accounts, you must go under Settings, Mail to get to this functionality.
Going into the Mail configuration, I selected an additional account, the account type is, of course, Exchange. The configuration components are pretty obvious, however some things of note are;
Do NOT include your domain information in the User Name field
For all Host Names, use the fully qualified domain name of the server, or else IP
You WILL need to have SMTP enabled somewhere in order to send email
Anyway, I set all this up, and nothing happened. It said that my server was not responding. Did a little research, and it turns out that the only way to connect to Exchange is through an IMAP4 connection, and just in case you didn’t know, IMAP4 is disabled by default, so you have to enable and configure it.
Went onto the Exchange server, set the service to Auto, Started the listener, and finally, at long last, EUREKA! I finally had Corporate email on my iPhone, connecting securely, and not sending anything plain text anywhere. Hooray!
Now for the problems with this solution;
First of all, it depends upon VPN access into your environment, something that you may or may not be comfortable with. One good thing is that the iPhone does prompt for password to reconnect, and will tie the continuity of the VPN connection into the general phone lock security, such that an inability to provide the appropriate access code to a locked phone results in the VPN not being accessible.
The VPN of course is dependant upon a reliable network connection. I’ve noticed that it’s somewhat graceful in switching between WiFi and EDGE, however it’s not totally graceful, and you can experience some hinky things, like being able to send and not receive, or the mail client saying ‘Connecting’ for about 5 minutes before it figures things out.
The best cure for this is to simply stop and restart the VPN connection. Note that when you reconnect, the first attempt will prompt you for a numeric password, this is meaningless unless you have the device lock turned on. Just enter anything. (I think this is another bug) THEN it will re-prompt you for your real VPN password.
This solution for email delivery is obviously dependant upon the VPN connection being active. I’ve noticed that at times the iPhone will disconnect the VPN (probably when service switching) and not bother to mention it. When that happens, of course the VPN must be restarted.
For the lazy, this is an inconvenient solution because while it would appear that the iPhone will cache the VPN password, in fact it will not. That means that each re-launch requires that you re-enter your password. Not terrible for me, but I could see it being very tedious for the average corporate user.
The OSX Mail client has several little deficiencies, which may or may not impact your use of the device in this manner. For instance, if you have subfolders defined for your inbox, and server side rules to move mail into them, then you will not see any synchronization of that mail until you actually select the subfolder. Also, since there is such poor management of attachments and downloads, moving anything around via email on this device is nigh on impossible.
EDGE access to your corporate email, via a VPN, is a bit sloooooow. It works, it’s certainly fast enough for my purposes, but it’s not the slick quick access that we’ve all become accustomed to with Blackberry and Good devices. The lack of 3G support becomes a very noticeable shortcoming here.
(Why Apply didn’t simply partner with Good Technologies to crank out a client for this thing, I’ll never understand, but I guess you can refer to my comment above about certain people’s arrogance.)
The biggest problem of all of course is that it’s simply klugey. I hate klugey. But, with the capabilities at this device’s disposal, and given Apple’s ambitious, if a bit idiotic, stance that no third party will develop software for the iPhone, then this is about as good as it’s going to get for now.
It is my understanding that overseas there is some initiative underway to provide a more seamless Visto or Synchronica integration for enterprise email. However, given Apple’s unbelievably restrictive agreement with ATT regarding this device and the OTA necessity of delivering the client, I seriously doubt if we’ll see this in the near future in the US.
But I digress, so…
In Conclusion
This solution is not for the faint of heart, it doesn’t work all that well, and it has way too many moving parts that are subject to failure. However, I would say that this solution is serviceable for the corporate technology professional who needs email, and really, REALLY wants the other features of the iPhone. (ie, phone whores such as me.) It requires patience, it requires an understanding that this is not a 100% thing, and there definitely needs to be a prebuilt expectation that this device will not serve your email in anything approaching the manner to which you’ve become accustomed.
As long as all of that is okay though, then go right ahead, set it up, and enjoy!
The Short Version;
(I put this at the end because I want everyone to feel my pain!)
Wireless:
Use unsecured wireless or EDGE. Secured wireless may be serviceable as long as the SSID is broadcast, but there are known issues with this.
VPN:
L2TP, shared secret, running on Microsoft server, with Radius. (May work elsewhere, but doesn’t seem to run on Cisco at all) Accounts enabled for external access.
Exchange:
Configure IMAP4 Virtual Server on your Exchange environment, ensure that you have some SMTP resource for outbound email, use fully qualified domain names for all servers (or IP) in the mail config and do not include any domain prefix or suffix for user accounts.
The BIG Disclaimer at the End
Please note that all of this is provided ‘as is’. It worked for me, and I hope it works for you. To my knowledge, it’s not endorsed by Apple, and I’m not in the business of providing support for this thing. If it breaks something, if it doesn’t work, or if you simply don’t like it or me, I don’t care. However, if you have a question, and I’m not busy, and I feel like answering, I may lend a hand. You can email me at
Matthew dot Yotko at mac dot com
Don’t be surprised or offended if I don’t answer. Also, understand that I don’t check this address every day… Maybe a couple times a week.
Macbook Pro Mac OS X (10.4.10) iphone

Thanks, now I understand why the wifi keeps dropping. On my personal wireless network, it also seems the distance from the access point is not good compared to my laptop. At work our network & exchange teams don't seem to have the desire to struggle with this "toy" until customers start forcing its adoption. I am using OWA and it works fine over EDGE. I will share your posting with them.
Thank you again.
Dell Windows XP Pro

Corporate email setup issues

Hello - Just upgraded a Razr M to an LG G3 @ Target and while I've been able to get my yahoo, google and comcast emails setup my corporate one won't cooperate. I've tried the exact settings I had in my Razr M without luck. Any ideas? Target was also unable, despite several attempts, to bring my contacts over via the SIM card. Appreciate any assistance.

1. go to messages icon >options> general options and set sent items to no
2. if you get that message, that means there is a BIS account present for this PIN, call your service provider and they will release your PIn and you can create new BIS account and add personal email accounts
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.

Emails won't open - why???

A few months ago my email account was hacked, spewing spam all over the place. So I contacted AT+T and a customer service person changed my security settings and reset my configurations. This caused me to lose everything that had been on the face of my Inbox, which I use as a to-do list. So I called AT+T again, and they said the first service person should not have changed the configurations. Well, great. After eight hours with India I was still left without the mail that had been on the face of my Inbox. And ever since then:
---when I delete emails, they come back from the dead! No kidding, they mysteriously reappear in my Inbox and I have to delete them again.
---my MacBook overheats off and on, fan comes on. I have to shut the whole system down, it's broiling.
Concerned about the overheating, I checked on my Activity Moniter but didn't see anything suspicious. Nevertheless, a google search encouraged me to download Little Snitch, to keep an eye on activities. But ever since then:
---most new emails won't open. They sit totally blank and empty, with the little grey spinning wheel going round. Eventually some open. But I have to wait and wait and wait and wait.
So I got rid of Little Snitch. But I still have the same problems as above.
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PS I have a MacBook OS X 10.6.8

Change your password if you haven't already. Is is At&t email, At&t through yahoo?
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Exchange email won't work on iphone 4S

I received an iPhone 4S last week and ever since then, I have been unable to set up my Exchange email account, which is my corporate email account.
I know I am not locked out of my account, because I can access my email on my laptop. I also know that I am entering the correct information, because I set email up on people's iPhone's as part of my job.
One of the messages I got said that Exchange wasn't trusted, and it gave me the opportunity to accept it, and I tried to do that, but nothing happened. I only saw that once. Most of the time it says that my account cannot be verified or the server cannot be reached or something like that.
Does anyone know why the iPhone 4S is the only phone in our company that is having this problem, and that I didn't have this problem until I got the iPhone 4S?
I want my mail. :-(

Solution:
I disabled then re-enabled User Initiated Syncronization along with Up-to-date Notifications via Exchange Tasks in Active Directory Users and Computers.
After waiting a few minutes, we tried again with success.
To clarify, here's what I did for the affected user:
1. Log onto your Exchange server as an admin
2. Launch Active Directory Users and Computers
3. Locate the user, right click and select Exchange Tasks
4. Configure Exchange Features> Next
5. Highlight and disable these two Mobile Services:
a. User Initiated Syncronization
b. Up-to-date Notification
6. Hit Next to get to the confirmation that the changes were made and then close the window.
7. Go to step 3 and repeat through step 6, but this time, ENABLE the mobile services.
I'm not sure how long you may have to wait for the changes to take effect. The user over here was in a meeting for about an hour and it was working by the time he was back.
I hope this helps!

Help! Trying to print emails w/PDF attachments via bluetooth from 8300 to HP OfficeJet8470

Trying to print emails w/PDF attachments via bluetooth from 8300 to HP OfficeJet8470.
My boss shopped for and picked this phone based on the store staff. He wants to be able to have our service tech be able to receive work orders via email, in the form of a pdf attachment, and be able to print using the bluetooth enabled HP Office Jet 8470, hardware that was sold to him in another store with the statements that it would work with his application.
Everything I have seen on this site, and the lack of information elsewhere, leads me to question if we have the correct applications/hardware at all...
If so, I need to be able to explain clearly to my boss any options that we have, and why or why not it won't work.
Any ideas at all? Thanks in advance~    Reagan

Your BlackBerry alone won't connect to a Bluetooth printer. Whoever told him that it would should be questioned.
However, there is an application called BeamSuite, that offers a printing solution specifically for PDF documens that you should explore...
Print Documents to a Bluetooth Enabled Printer
http://www.slgmobile.com/beamsuite.html
BeamSuite is much more than a document viewer though. You can also print your documents directly from your BlackBerry to any Bluetooth enabled printer. Simply pair your BlackBerry device with the printer and print your documents.
If your printer is not Bluetooth enabled, you can still print your documents to it by connecting a Bluetooth printer adapter to your printer that connects to the printer’s USB port. A key differentiator of our solution is that it allows you to easily and transparently print to over 1500 compatible printers from virtually any BlackBerry device, not just the latest and the most powerful BlackBerry.
1. If any post helps you please click the below the post(s) that helped you.
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Corporate Email Setup - Help

I need some help setting up a corporate email on my MBA. The [email protected] does not work. I get a certificate problem and asked if I want to "trust" and "connect" anyways. I click "yes" but nothing happens. Can someone help me out? Just switched from a PC and would hate to return it because of this problem.

Hi Voodoo
It's a bit difficult to tell as your IT dept may well have set specific requirements or restrictions.
What I can say is that I can get Mail to connect fine to our corporate Exchange account, but I know that our IT team have allowed such connections. On the other hand, my wife's IT team have specifically blocked anything other than Outlook via a web browser or Citrix.
Have you previously accessed this account from, say, Outlook on a PC from outside of the office network? If so, can you recall what settings you used?
Otherwise I would search your office intranet for advice, or call your IT people for help with the settings.
Good luck.
Adam

Unable to connect to Microsoft Exchange Corporate email server

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The Exchange server name is correct - same name I used when I firs created the account.

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Thanks, now I understand why the wifi keeps dropping. On my personal wireless network, it also seems the distance from the access point is not good compared to my laptop. At work our network & exchange teams don't seem to have the desire to struggle with this "toy" until customers start forcing its adoption. I am using OWA and it works fine over EDGE. I will share your posting with them.
Thank you again.
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OK...so I've had the LG G2 for about a month now. It's a fantastic phone, however, one thing that really annoys me is the Exchange Corporate Email. For some reason, for every email I open up, I have to click on the 'Load Full Message'. I've gone into the account settings to the Message size limit, however, the ONLY THING LISTED is "Headers Only". I have nothing else to choose from. I've searched the forums and found other folks with this issue (under the 12b issues discussion). I've tried all the suggestions posted: (1) remove the account and re-add. (2) Remove the account, restart phone, and re-add. (3) And just today I did a factory reset and then re-added the account. Nothing seems to fix this. I know this isn't something from the Corporate Security side of things because my previous phones (Droid X and Droid RAZR) did not have this issue. Nor does anyone else have this problem with their various types of phones via 'water cooler' talk.
So what the heck is going on?!? Any ideas on how to fix this? Is this a VZW issue? Or a LG issue?
Phone info:
Verizon LG G2
Model VS980 4G
Andorid 4.4.2
Kernel: 3.4.0-perf-gdf89a11 lge@andorid-build
Build #: KOT49I.VS98024A
Software version: VS98024A

tommyj496 wrote:
I get notifications on my phone, no problem. I'm talking about getting notifications when someone replies to this VZW Forum page. Thus why it's taking me days to reply to a post. Forgive me for being a little vague on that one.
You have to edit the preferences under your community profile. Click on your username at the top of the community page to access your profile.

IMac running 10.5.8, me email won't accept my password. One day it worked normally, next day it won't and I did not change password. Now I cannot reset the password, almost as if it was changed by someone else. I am the only user of this iMac.

My email won't accept my password, was working fine, then one day it wasn't. It is almost as if someone else changed the password and now I cannot use my password or change it to a new one. My iMac is running 10.5.8 , using Earthlink and Safari. Any ideas on this problem?

boosterdoc wrote:
My email won't accept my password, was working fine, then one day it wasn't. It is almost as if someone else changed the password and now I cannot use my password or change it to a new one. My iMac is running 10.5.8 , using Earthlink and Safari. Any ideas on this problem?
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Corporate Email won't configure via BIS

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