Correct procedure to update to Lollipop and perform hard reset

Hi Community,
I need to know the correct procedure to update the Sony Xperia Z2 from KitKat to Lollipop.
These are the main questions:
1) Update via OTA or from PC Companion when the firmware is noticed?
2) When the hard reset (system repair) must be done? Before the update or after the update or both?
3) How perform CORRECTLY, STEP BY STEP, the hard reset after Lollipop update?
I and all Z2 users need this fondamental informations to prevent Lollipop bugs or malfunctions!
We wait DETAILED answer from Sony!
Cheers

We are a user support forum not Sony employed - If you want to update then do so via any means you see fit then if you want to make sure it's a clean fresh install then try performing a system repair using PC Companion - This will factory reset your phone and erase all data so best to backup before you begin
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Similar Messages

Correct procedure to update IOS IPS signatures on 2911 router

What is the correct procedure to update the IOS IPS signatures on an 2911 router?
I know how to download the signatures file (eg. IOS-S556-CLI.pkg) but what is the correct way to install the update?
Thank you in advance!

The IPS signature package comes with a list of pre-enabled signatures, hence Cisco does not recommend enabling a lot more other signatures, especially not every single signature as documented.
The reason why is because the package might include retired/old signatures only for references, and not every single signature is required to protect your environment because you might not have the traffic for some signatures, you might not have some end hosts that are written with specific signatures, therefore, it becomes irrelevant if you enable it.
Typically here is how customer would enable/disable signatures:
- Use the default signature that is enabled by Cisco (the default should fit majority of the customers).
- Monitor it for a couple of months
- Disable those that you don't need, and enable others if you think you require it for specific.

Update my app. What is the correct procedure for updating an app/folio?

I designed a folio in Indesign CS6 and created an app of the folio in adobe dps and succesfully uploaded it to the app store. Now I want to update my app. What is the correct procedure for updating an app/folio?

no, just update your content and recreate the Single Edition App. Your certificate should still be valid so there is not need to recreate these.
... your App ID absolutely need to be the exact same one you used for the first version if you want to make sure this is an update.

HT4623 i just updated my ipad to ios 8 but i cant connect to wifi network..its says my password is incorrect although i know my password is correct as successfully updated 2 iphones and connected to same wifi network

i just updated my ipad to ios 8 but i cant connect to wifi network..its says my password is incorrect although i know my password is correct as successfully updated 2 iphones and connected to same wifi network

I had the same problem. I reset my network settings as iOS 8 on my iPad 3 seemed a bit slow. When I tried to reconnect to the wifi the correct password was not accepted immediately.
after retrying several times it did manage to join the network. The only observation I had was that I had a weak signal and an iPhone next to me at the time.
make sure you are close to the wifi signal away from any other wifi devices.

HT3209 I have been trying to download the movie Prometheus. It sticks at 793mb and hasn't moved for hours. I have 48gb of space on my i-pad and have hard resetted and turned off and switched back on, always reconnecting with wi-fi immediately. It doesn't

I have been trying to download the movie Prometheus onto my Ipad. It sticks at 793mb and hasn't moved for hours. I have 48gb of space on my i-pad and have hard resetted and turned off and switched back on, always reconnecting with wi-fi immediately. It doesn't resume?
I haven't even received an email stating I have been charged for it???
Any ideas??

Well I have an update. I decided to stay as I was so far down the road. They gave me an engineer appointment of 14 of August which was totally disgusting.
I rang up to complain and was promised a call back as they tried to expediate my request. Never happened.
Whilst on these calls I also questioned the validity of sending another engineer unless they first checked that my local cabinet hard an available fibre port. I was promised and promised that they would put the notes on the call and it would not be a wasted engineer visit.
Engineer came today. Wasted visit - no ports on the cabinet.
He was not even sure why he was sent there knowing there were no ports. Talk about the blind leading the blind.
The incompetency of this corporation is absolutely astounding even when their customers are telling them they are going to fail they lie to your face just to appease you on the phone and move you on.
So I ordered my switch from sky to BT on June 6th.. and so far all I have is a phone line.
On top of this I noticed that they have charged me a late payment fee by DD and full line rental for first month. BT were so slow at installing it all that my up front line rental apparently did not cover their initialy switch over. Despite telling me I would not be charged I have been charged.
Now as a web designer I am now tempted to create basic website and use my SEO skills to push it to top of google rankings sharing with everyone of my experience of BT.

Facebook app is blocked on "waiting..". I tried to close the app firstly but it doesn't appear on the multitasking. I tried the normal and the hard reset. I tried to move the app in another group with itunes but it is still in "waiting". Any suggestion?

Facebook app is blocked on "waiting..". I tried to close the app firstly but it doesn't appear on the multitasking. I tried the normal and the hard reset. I tried to move the app in another group with itunes but it is still in "waiting". Any suggestion?

I can't! Tried to deleteit from the iphone and from itunes but the X doesn't appear!

Firefox does not open to "maximized" after updating add-ons and performing the restart

After checking for any updates to installed add-ons and, if there should be an update(s) available, and ... after performing the download of the update(s) with a "RESTART FIREFOX" is needed ... Firefox does not restart/reopen to MAXIMIZED. I have to manually maximize Firefox.

This problem ... I suspect ... is only when I am using Windows XP Home w/SP3. This problem does not occur when I use Firefox on Ubuntu (Linux). So now, I don't know if there is a problem with Firefox using Windows XP or that the problem is with Windows XP using Firefox. In any case, I will not just do the extra clicking to maximize Firefox after updating the addons and such. Thanks anyway.

I recently updated to Lollipop and Verizon Message+ will not attach pictures.

Each time I go to attach a picture, it says it has stopped working. Any ideas? I cleared the cache in the app manager and it still will not work. I even reset Message+ to default.

That is really strange that attaching a photo causes your messaging app to stop working, nc87k5. Let's do what we can to get your app working correctly. Have you tried a Wipe Cache Partition? This is different than what is done through the App Manager screen. http://vz.to/10zPvYB When you reach Step 4 - Please look and choose the option for Wipe Cache Partition, and not Factory Reset. If you are given an option to Reboot, please restart using that selection. Please keep us posted.
NicandroN_VZW
Follow us on twitter @VZWSupport

Phone really slow and needing hard reset all the time now.

I recently updated my Droid Razr Maxx HD to the latest OTA. Since then it has become very slow and unstable. Every two or three days I will have to perform a hard reset. Going to the apps page is fine sometimes then other times it takes forever to load. Has anyone else had problems like this and if so have you been able to fix it?
Thanks
Gabe Lundy

Update are meant to improve your device gabriellundy! I know how frustrating it must be to have to complete a hard reset on your phone multiple times. Have you tried running your phone on safe mode with out any applications? I would recommend to try this to determine if a third party app is causing issues to your device. To run your phone on safe mode click http://vz.to/12vTROa If you need further assistance with your phone, please feel free to reach out to us for further assistance.
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Cant perform hard reset... Infinite loop

My new MBP recently froze while working in system preferences. Force quit command also froze. Now I am unable to perform a hard reset by holding down the power button and the wheel keeps on spinning. Battery inacessible. Appears to be some kind of infinite loop and I'm really worried.

Hi F,
If it's new, you should probably work this through with AppleCare.
Until then, if it won't shut down by holding down the power button, I don't know what else you can do except disconnect the power adapter and wait for the batt to run down.
If it was out of warranty, I'd suggest removing the batt, but that may well cause warranty issues, so I recommend not doing it.

Yosemite keeps hanging and needs hard reset every night

Problem description:
System keeps locking up from sleep. At least daily system grinds to a halt and does not respond (other than mouse) and I have to do a hard reset (power recycle) to get it back up and running. I have done a clean install of Mac OS and have had this problem regardless of what else has been installed. Tried both a firmware and SMC/PRAM reset, and still no change. Getting really tired of this!!!!
EtreCheck version: 2.1.2 (105)
Report generated December 15, 2014 at 3:37:57 PM PST
Hardware Information: ℹ️
iMac (27-inch, Late 2012) (Verified)
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4-core
32 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 6:14:23
Disk Information: ℹ️
APPLE HDD ST3000DM001 disk1 : (3 TB)
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted> : 210 MB
BOOTCAMP (disk1s2) /Volumes/BOOTCAMP : 350.00 GB (282.42 GB free)
Recovery HD (disk1s4) <not mounted> [Recovery]: 650 MB
MAC_Drive (disk2) / : 2.76 TB (1.33 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s3 2.65 TB Online
APPLE SSD SM128E disk0 : (121.33 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
MAC_Drive (disk2) / : 2.76 TB (1.33 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s3 2.65 TB Online
USB Information: ℹ️
Generic USB3.0 DEVICE
KODAK i1220 SCANNER
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Drobo 5D
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.netbridge (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.usbconnect (10.1.1 28614 - SDK 10.7) [Support]
[not loaded] com.parallels.kext.vnic (10.1.1 28614 - SDK 10.7) [Support]
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Support]
/Applications/Toast 11 Titanium/Toast Titanium.app
[not loaded] com.roxio.TDIXController (2.0) [Support]
/Library/Extensions
[loaded] com.TrustedData.driver.VendorSpecificType00 (1.7.0 - SDK 10.7) [Support]
/System/Library/Extensions
[loaded] com.drobo.SCSI.ThunderBolt (1.1 [70504] - SDK 10.8) [Support]
[not loaded] com.dymo.usbprinterclassdriver.kext (1.1 - SDK 10.9) [Support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.adobe.AdobeCreativeCloud.plist [Support]
Launch Daemons: ℹ️
[running] com.datarobotics.ddservice64d.plist [Support]
[running] com.datarobotics.ddserviced.plist [Support]
[invalid?] com.dymo.pnpd.plist [Support]
[running] com.insynchq.insync.daemon.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[failed] com.lastpass.LastPassHelper.plist [Support] [Details]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
Insync Application (/Applications/Insync.app)
BetterSnapTool Application (/Applications/BetterSnapTool.app)
Path Finder Application (/Applications/Path Finder.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Support]
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Support]
DYMO NPAPI Addin: Version: 1.0 - SDK 10.9 [Support]
QuickTime Plugin: Version: 7.7.3
nplastpass: Version: 3.1.61 [Support]
DYMO Safari Addin: Version: Unknown - SDK 10.9 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Safari Extensions: ℹ️
LastPass
Open in Internet Explorer
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
      3% WindowServer
      2% AddressBookSourceSync
      2% Google Chrome
      1% fontd
      0% Insync
Top Processes by Memory: ℹ️
344 MB Google Chrome
309 MB mds_stores
172 MB spindump
137 MB Finder
103 MB ocspd
Virtual Memory Information: ℹ️
26.38 GB Free RAM
4.54 GB Active RAM
1.37 GB Inactive RAM
2.06 GB Wired RAM
31.05 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 15, 2014, 09:24:09 AM Self test - passed
Dec 13, 2014, 09:46:37 PM LastPassHelper_2014-12-13-214637_shenpa.crash
Dec 15, 2014, 09:24:41 AM LastPassHelper_2014-12-15-092441_shenpa.crash

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

IPod touch won't turn on, charge, iTunes doesn't recognize it, and the hard reset doesn't work

My iPod touch 5th gen died so I put in it the charger. Now even the dead battery screen doesn't come on. iTunes will not recognize it, The hard reset won't work, recovery mode doesn't work. Does anyone know how to fix this?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Correct procedure to update Embedded Controller Programme - T43

Dear Forum,
Could somebody please describe the best way to safely update 'Embedded Controller Programme' in a T43?
- The computer is a Thinkpad T43 1871 PM1 machine
- BIOS Version is 1.29
- Embedded Controller Version is 1.03
- Apparently this is the correct current Embedded Controller Version http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-59439
- Should I boot the machine into safe mode rather than regular startup?
- Should I deactivate my firewall (PCTools), my anti-virus (Avast) and Malwarebytes from running at startup before I shut my machine down?
- Are there any other specific programmes I need to shut down? (eg. IBM Access or any of the IBM updates?)
- Does the controller update require internet access? Or should I also disconnect the computer from the web?
Thank you!! :-)
Harryredknapp

Hi Harry,
There is no need to boot the machine in Safe Mode, and yes it would be good idea to deactivate your firewall and antivirus products for the time being while the controller program is being updated.
When I run BIOS update, I don't turn off any Thinkvantage tools so in my experience they don't interfere with the update process, and as far as I know the controller program doesn't require internet access (if you're doing manual update from the setup saved on your thinkpad).
Hope it helps.
Maliha (I don't work for lenovo)
ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
IdeaPad: U350
Apple:- Macbook Air [Snow Leopard]
Did someone help you today? Compliment them with a Kudos!
Was your question answered today? Mark it as an Accepted Solution!
Lenovo Deutsche Community Lenovo Comunidad en Español
Visit my YouTube Channel

Correct way to update to lollipop?

Is there a certain way to update my Galaxy S5 to Lollipop in order to avoid all the problems that people are having after the update?

Depends on who you ask. Some install updates without doing anything beforehand and have no issues. Others do a number of things beforehand, such as a system cache clear and/or factory data reset, turning on all disabled apps and removing all added apps. Some do a system cache clear and/or factory data reset after the update is installed. One approach that works for some is given here:
Re: Defer NG6 Update

Correct Procedure for uninstalling v4.2 and installing v4.1

Sorry to bother you with a concern I and others have currently, but I'm trying to find out the process to uninstall a newer version of lightroom (4.2) and revert back to 4.1. I have been searching for this info and have found some info that tells me to uninstall 4.2 and install 4.1 via this link http://www.adobe.com/support/downloads/detail.jsp?ftpID=5392 but I have a question regarding the uninstall process.
If I uninstall 4.2 does that uninstall the entire program? Would I need to reinstall it completely after the uninstallation of 4.2? Or could I simply re-install 4.1 via the link?

Aliciaverde88 for Photoshop Lightroom each of the updates is actually installing the entire program. So once you have uninstalled the entire program you can then reinstall from the link which you posted.
Thanks for posting in the forum btw. This allows other users to benefit from your inquiry.

Correct procedure to update to Lollipop and perform hard reset

Similar Messages

Maybe you are looking for