Correct sequence of steps to install/remove HP 920 Ink Cartridges!!!

Correct sequence of steps to install/remove HP 920 Ink Cartridges for the compatible printers:
(you will be re-directed to a you tube link)
http://www.youtube.com/watch?v=Kdjzw6pcYcA
I work for HP but my posts and replies are my own.
Have a good day !!!

Hi overtam
First off, sorry to hear about this. I would suggest contacting HP Phone Support. Please let me know how you get on.
Did you remove the Pulltab first before twisting the orange shipcap? By any chance do you still have the cartridges? - if so, what is the Warranty Ends Date & country of origin? BTW, there is a link HERE which describes how to remove ink stains.
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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