Correct Serial Number No Qualifying Product

Setting up new computer.
1. Deactivated Acrobat XI Standard on old computer
2. Installed Acrobat XI Standard on new computer
3. Unable to open PDF. Receive message serial number is correct but no qualifying product installed. From dropdown menu of products Acrobat XI not listed
5. Uninstalled and reinstalled. Same problem.
Windows 7 Pro operating system

Resolved. As this was an upgrade I had to enter serial number and version of my previously purchased product

Similar Messages

  • Reinstall requires serial number from qualifying product, but it won't work

    I'm reinstalling from hard drive failure.  Acrobat says serial number is valid but can't find qualifying product on hard drive and it needs earlier version serial number.
    I've had a full version from earlier versions but it won't take the serial number.
    Waiting for support on phone lines and chat is brutal.  Any ideas??

    Hello everyone.
    Ended up there was some sort of glitch, as when I reinstalled the complete suite of Adobe products there was no trace of anything on the new hard drive.  From the drop down menu it only had a choice for serial numbers as far back as Acrobat 8.  My original FULL version was well before that and that serial number would not work.
    I contacted Customer support and after they verified all of my Adobe products including my older full version of Acrobat Pro, and they had to issue a new serial number.
    I then was instructed to uninstall Acrobat, then reinstall with the new serial number.
    All is now fine.
    It certainly pays to have your software properly registered with Adobe
    TG

  • CS6 not showing in product dropdown box with correct serial number

    Hi.  I'm trying to reinstall CS Production Premium on a machine that had to be restored.  It acknowledges the serial number as correct, but says no qualifying product exists on the machine despite me having installed it and currently using the trial version to get work completed.  In the product drop down box, it only lists Production Premium 5.5.
    Thank you for any and all help.

    I still can not register and use my new Elements 13.  I went to the redemption code help link that you sent me but it still asks me for a code that is 24 characters long.  On my disc sleeve is a sticker with an 8 digit number then under that number is a string of letters and numbers.  I tried to enter this string of letters and numbers but it keeps coming up "invalid".  One of the characters is a "/" (slash) and if I don't use that as one of the characters then I don't have 24 characters to put in the boxes.  Also, part of that string of characters on that sticker are the characters 13.0 which is the version that I bought.  I even tried to put in or leave out the period between the 13 and the zero but I still can not get that code to work so it will show me a serial number. On the back of my box is a hologram Adobe sticker with a barcode symbol that has an 18 digit number so I figured that is not the right code number.  Also on the sticker is a string of letters and numbers that are separated by dots/periods but that string also has 13.0 in it and even if I leave out the dot between the 3 and the 0 I still have 25 characters which is one too many for those code boxes.  I also looked in our email to see if Costco sent me a code but I have nothing from them either.  I think you're right- I obviously have a redemption code instead of a serial number on my product because nothing starts with 1057.  But I can not figure out what they want for the redemption code......Please help.......Thanks

  • When entering my phone serial number it shows "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."

    Hi,
    I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
    The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
    Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
    Does anybody have any idea what the reason behind this could be.
    - First time with iPhone and frustrated.
    Briju

    If you purchased the iPhone from Apple or an authorized Apple reseller,
    contact them for assistance. If you purchased elsewhere, go back
    to that retailer and get them to give you a new iPhone or your money
    back.
    If you have checked the serial number carefully and re-entered it
    and that gave you the same error message, contact Apple if purchased
    from Apple or authorized retailer; otherwise you have been scammed
    and need to pursue the matter with the business you obtained the
    iPhone from.

  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.

    i am going to buy iphone 5 32 gb from some before i bought i check the serial number of that iphone on apple web site to cross check but massage is appering that ......'
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us....
    can any one tell me what is that mean..... replace what ?

    In most cases, what you said is true...however, this is not always the case.  Take myself for example...
    1: I posted my phone online to sell
    2: Someone saw my serial number and called AppleCare to get a replacement phone
    3: An inferior AppleCare representative bypassed a component validation (check serial number to the device on hand) and approved the replacement under my AppleCare plan.
    4:  After noticing this (about 4 days after it happened) and  a trip to Apple and a call to AppleCare, all was resolved.  My phone is back to being covered under AppleCare+
    5:  I learned my lesson.
    So, as you can see, there is a chance that it can be something else.  Although, if the person selling the phone notices, it shouldn't take long to resolve it. Chances are that it is what you said.
    Hope this helps

  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. iPhone 4s.

    Hi everyone! I have iphone 4s, which was bought about 6 mounts later and has serial number C2*******TD6 and IMEI ****. When i try to check warranty on the page https://selfsolve.apple.com/wcResults.do i see
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
    And if i try to enter IMEI here i see
    Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us.
    Does it means, that I was bought a non exist iPhone? Or it was refurbished? I need an official answer to take them to seller because I was bought iPhone as a new.
    Thank you.
    <Edited By Host>

    Not from Apple reseller( Im apologize, that you right) Seconв question: how can i contact apple via email to get an official answer?

  • Product Registration Problem - "enter the correct serial number"

    Hi.
    Sorry for mirroring thread.
    Some time ago I bought at one of the international sites aukyjnych Adobe Photoshop CS5 Extended.
    The program installed without a problem, the license key that I need to provide during the installation enter correctly, but when I wanted to register the program on the Adobe website receives message "enter the correct serial number."
    Unfortunately, the answer from a local Support team already waiting more than two week, and I can not contact any other way.
    What can I do in this situation?
    (sorry for poor English)

    Hi Fotomini,
    Please refer to the below mentioned link as this may help:
    Re: Invalid serial number!!
    Regards,
    Gurleen

  • HT1349 How do you get help from apple if you don't know where to find the serial number of my "product."  I don't know if they mean my itunes program, my iphone, my computer, which one, the number on the computer (is there one), or something in Windows or

    How are you supposed to get help from Apple if you don't know what your serial number is?  They say to input the serial number of the "product" that you are asking about.  Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean.  Does it mean your desktop computer?  If so, which one?  Do they mean your device?  LIke your iPhone, iPod or whatever?  Do they mean the software ON one of your computers and/or devices?  If so, which program, and on which computer/device?
    We have three operational computers, one does not have iTunes on it.  Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers.  See what I mean?  I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.  I only know of 2 computers that have iTunes on them, so how can there be 5?  We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id.  He may have been using mine, since his computer died.  I read that those don't count as "computers" to the 5.  Do they, then?
    Help!  I can't contact apple because I have no idea what they mean about serial number.  I doubt they would help me anyway.  In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it.  Is there some way to find the serial number in the software, either on my desktop or my iPhone?

    sunshinecowgill wrote:
    We have three operational computers, one does not have iTunes on it.  Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers.  See what I mean?  I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. 
    You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

  • I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can u

    I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?

    Hi Rosera,
    This is bad and I am sorry to hear that you are running into these issues.
    Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
    It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
    Have you tried the steps mentioned below by Barbara?
    If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
    Regards,
    Ankush

  • Typed in my correct serial number and it is not accepting same

    Typed in my correct serial number when doing a restore, but it is not being accepted, so I cannot open Adobe Photoshop CS3.

    Restoring will sometimes corrupt installs. Please re-install CS3. You can find the latest version here: https://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html
    Benjamin

  • We're sorry, but this is a serial number for a product that has been replaced

    Today i bought one iphone 5 but when i check the serial number in self support not exist my serial no is DNPJGFSDDTTR message showing is
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
    Finding your serial number is easy. See how.
    pls help us... to resolve the issue.

    You are not speaking to Apple. This is a user forum.
    If it's possible, return the phone and get your money back.
    You bought a gray market phone that was reported lost or stolen or was already replaced by Apple and was re-sold illegally.
    It has no warranty.

  • I purchased Adobe Pro XI last February. I have tried to reinstall it and I keep getting the message that I have a valid serial # but no qualifying product. What is the issue?

    I purchased Adobe Pro XI last February. I have tried to reinstall it and I keep getting the message that I have a valid serial # but no qualifying product. What is the issue?

    Hey robertb86490977,
    The reason why you are getting this prompt is because you are trying to install an upgrade version.
    During the upgrade, you will need to enter serial number twice.
    The first time, you need to enter the serial number of the actual product that you have purchased.
    The second time, you need to enter serial number for the previous version that you had.
    So, please enter serial number of the previous version at the second prompt.
    Let me know if you need further assistance.
    Regards,
    Anubha

  • I purchased CS5 Design Standard about 5 years ago. Now I am trying to install  second PC, but I got a message like " This serial number is not correct."  I want to know the correct serial number, but I missed my ex adobe ID because I've changed my E-mail

    I purchased CS5 Design Standard about 5 years ago. Now I am trying to install  second PC, but I got a message like " This serial number is not correct."  I want to know the correct serial number, but I missed my ex adobe ID because I've changed my E-mail address.

    It is not clear to me what your issue is with not being able to sign in to your Adobe account to find the serial number.  You should still be able to sign in and find your serial number if you registered the software.
    If your first PC is a Windows machine you might be able to extract the serial number from it using the Belarc Advisor
    http://www.belarc.com/free_download.html

  • I never receive my serial number for my product by email and I don't see in my product online.

    How to find my information. The Adobe service is really bad for that...
    I think to cancel everything !!!

    Hi Rahul,
    I’m ok now. I solve my problem on your chat Tuesday this week.
    Thanks for your help.
    Have a great day !
    <mailto:[email protected]> Carole Gillant 
    Assistante de Direction | Coordinatrice clinique
    Executive assistant | Clinic coordinator
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    De : RahulTyagi4you 
    Envoyé : 30 avril 2015 06:48
    À : EPOQ BROSSARD
    Objet :  I never receive my serial number for my product by email and I don't see in my product online.
    I never receive my serial number for my product by email and I don't see in my product online.
    created by RahulTyagi4you <https://forums.adobe.com/people/RahulTyagi4you>  in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/7497853#7497853>

  • Adobe Acrobat 8 Professional does not accept the correct serial number after reinstallation

    Adobe Acrobat 8 Professional does not accept the correct serial number after reinstallation, what to do?

    Thank you Bill. You could help me with the answer and the one in the other forum:
    "Acrobat has a separate installation process and needs to be activated with your Adobe ID I think. The question on CC is really one for the folks in the CC forum (Adobe Creative Cloud), not the Acrobat forum".
    I could resolve things with Adobe CC. I don´t need my old Acrobat 8, but I could finally install Acrobat XI Pro - and this time it seems to work, without permanently crashing down.
    Thank you.

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