Correct settings for file import?

I can't get FCP to import a QT MOV file. In QT, the info window for the video says:
"Format: DVCPRO, 720 x 576 (768 x 576)...
FPS: 25.16...etc"
I have tried setting FCP to DVC PRO PAL, and to various other DVC PAL settings. None of them work. I keep getting the horrid little error message: "File Error: 1 file(s) recognized, 0 access denied, 1 unknown." which means FCP isn't recognizing the file no matter what settings I try. Any suggestions?

I have contacted them and they are very responsive. I'm waiting for a reply on this particular issue. The mystery is that I have imported several other files output by Cinematize into FCP with no problem. I suspect the dodgy frame rate. If I could I would send you a grab of the QT info window which gives the info on the clip in question, but I see no link to attachments on this list.

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