Correct Time for  ICI ICI Trace (Tx. CRM_ICI_TRACELEVEL)

Hi Guys,
When I tried to access to trace for ICI in tx CRM_ICI_TRACE - Display Integrated Communication Interface Trace, I always see incorrect the time of the log.
I review and the telephony server, SAP and all the user (agents) have the correct time, but the log register other time. Do you know, which user used this log for register the time of the error?
Regards,
Lyda

Hello Lyda,
the ICI trace is using UTC (Coordinated Universal Time) timestamps. You can find more information about UTC here: http://en.wikipedia.org/wiki/Coordinated_Universal_Time
Regards,
Tim

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