Correct users birthdate in creative cloud login.

Hi In setting up 2 new users at my office I entered an arbitrary birthday which made them in eligible to use the software. Now I can not log them in to download the titles they need and I do not see how to correct the problem Any help would be appreciated.

Change Account https://forums.adobe.com/thread/1465499 may help
or
Adobe contact information - http://helpx.adobe.com/contact.html

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Unknown server error - creative cloud login

For the past week I have got the following message when trying to log into creative cloud: 'unknown server error. Sign in is currently unavailable. We are unable to access your account. Please try again later.' I am able to access my adobe account via the website but can not download any updates without creative cloud login working. Please help.

Which operating system do you have?
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.

User agreement for creative cloud

Part 5.1 of the user agreement for creative cloud, which deals with adobe's intellectual property/ copyrights uses the word "materials". Since this section deals with "Adobe Materials" I think that reference to "Materials" may have been in error and should be replaced with "Adobe Materials". Thank you

Jennifer which End User License are you referring too? The Creative Cloud EULA can be found at http://www.adobe.com/products/eulas/#creativeCloud. Section 5 though is referencing updates so I believe you may have referenced a different EULA?

Can you tell me how I can ask for help with the following Indesign question: I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whet

I am a new Indesign user and a Creative Cloud member. I was using the Window/Pages drop down window to view my pages alphabetically or by page number and also to determine whether or not my JPEG files were sufficiently HI-Res for the printer. I don't know how I did it but somehow the window has changed so that now it does not have the alphabetical/numerical/Hi-Res information. It just shows the pages in a two page spread in numerical order. How can I restore the window so that I will be able to view the information as I did previously.
Your help will be appreciated,
Don Unwin
[Personal Information Removed]

The pages panel is not the place where you see this information. You can customize the Links panel to show all sorts of things, including the page number, effective and actual ppi, and whether the link is OK or needs updating.

How do i add another user to my creative cloud account?

How do i add another user to my creative cloud account?

Anne,
This is a frequently asked question and I am sure by opening the link given below all of your questions will be answered. For accessing this feature of adding users, you should be the Admin in your Team account.
http://helpx.adobe.com/creative-cloud/help/manage-creative-cloud-teams-membership.html
Hope this helps
Karan Chopra
[email protected]

Adobe Creative Cloud Login

Can't login into my Creative Cloud, since yesterday. Always showing "Logged Out" trying to login shows again the same. Have already changed my Adobe Password but still the same result.
What can I do? System is Windows 8 64 bit.
Thanks in advance.
Maren

Hi avanishdivya,
thanks for the prompt reply.
trying to login to Creative Cloud Desktop App.
Login to https://creative.adobe.com without problems.
Firewall etc. disabled but still not possible to login to the Creative Cloud Desktop App.
thanks
Maren
avanishdivya <[email protected]> schrieb am 10:11 Mittwoch, 2.April 2014:
Re: Adobe Creative Cloud Login created by avanishdivya in Adobe Creative Cloud - View the full discussion

Creative Cloud Login

I'm trying to login to the creative cloud on my desktop. I am getting the "unknown server error". I do not have the opm.db file that when deleted corrects this error.

The Adobe Creative Cloud tool is terrible!! I've done all the suggested "fixes" and they simply don't work. I've contacted support and gone thru the opm.db file deletion process and that didn't work.
1. I'm constantly being asked to "Sign-In" whenever I open any CC products.
2. I have two Adobe icons in my Task bar, one is CC icon the other is Adobe Application Updates icon
3. Selecting Adobe Application Updates icon and right click and selet Open Updater does nothing
4. Select Adobe CC icon and clicking on the HOME tab just shows a blue spinning wheel (dashed) that never stop
5. Select Adobe CC icon and click on Files says "Coming soon"
6. Select Adobe CC icon and click on Apps is the only thing that works shows my installed app and those apps need updates
7. Select Adobe CC icon and click on Fonts says "Coming soon"
I'm a software engineer so I know a thing or two about Windows 7 OS, Adobe are NOT installing their CC under correct security context and they are also trying to display a UI element (User Interface) under a different security context (the systray context) which is not allowed under Windows 7 security model. And I also suspect that my CS6 products Application Updater is conflicting with Adobe CC. If you take a look at your Windows Services, you'll see:
A. AdobeARMservice (Adobe Acrobat Update Service)
B. AdobeFlashPlayerUpdateSvc (Adobe Flash Player Update Service)
C. SwitchBoard (Adobe SwitchBoard)
And if you take a look at running processes:
i. AAM Updates Notifier (Adobe OOBE component)
ii. Adobe CEF Helper (Adobe CC process)
iii. Adobe CEF Helper (Adobe CC process)
iv. Adobe CEF Helper (Adobe CC process)
v. CEPServiceManager (Adobe common process)
vi. acrotray.exe (Adobe Acrobat 11 process)
vii. Adobe CEF Helper (Adobe CC process)
viii. Creative Cloud
So I don't have a single Adobe application "running" yet I have 8 Adobe related processes running and 4 of them are instances of the same executable. I have 3 Adobe windows services running also.
Do Adobe have a big problem with their services and CC and Updaters, YEP! Is the problem related to having CS6 installed AND not understanding Windows OS security context, YES!
Adobe have some great applications, but whatever group is responsible for their update/CC process doesn't appear to have adequate programming experience/knowledge.
I'm at the point of stopping my Adobe CC subscription due to the lack of support from Adobe over these continued problems that myself and MANY MANY others are having with CC.
Rob

Lightroom 5 to Behance Publish Service doesn't recognize Creative Cloud login

I'm trying to publish to my Behance service which I have access to via Creative Cloud. When I try to set up the publish service in Lightroom 5 it gives a wrong password error when I enter the Creativer Cloud name and password. I can log in to Behance with those credentials and have already set up a simple page.

Sarahktrapp1,
Quoting you (May 6) in another thread titled "I cannot link Lightroom CC to my Behance account".
Unfortunately, a recent change made to the Lightroom integration has caused this feature to be inaccessible to some users.
The feature should continue to work as normal for those who had previously used it, but new users won’t be able to authenticate.
The Lightroom team is working hard to fix this as soon as possible, but it will be inaccessible for a number of weeks, so we suggest that you use Behance directly in order to share your work there. Simply login to Behance with your Adobe ID, and add a Project or WIP directly to your portfolio instead.
Note that the other Creative Cloud integrations (Photoshop, InDesign, and Illustrator) will continue to work as normal - more instructions on how to use those here.
Thank you so much for your patience.
So apparently, you know why we can't login from Lightroom with valid credentials and you asked us to wait for a fix. The initial post in this thread reports the very same problem but you are giving us a different answer. Has this problem been fixed? Is it another problem with the same symptoms? I guess it's time to clear up the confusion.
Thanks.

Premiere Pro is not interpreting transparency correctly with the Adobe Creative Cloud 1.8.0.447 update

Yesterday, I updated to Adobe Creative Cloud 1.8.0.447. I found that after the update, both Premiere Pro CC (2014) and Premiere Pro CC are not ready transparency layers and alpha layers correctly. I have some lower third logos that I use on multiple projects and they are showing up more opaque than they should. Additionally, I have an export preset that uses a watermark. This watermark is showing up more opaque than it should too. I have checked both graphics in After Effects with the new Creative Cloud update and all graphics look fine. It seems to be an issue that is isolated in Premiere. The issue only happens when there is a video layer underneath the graphics. When the graphics are viewed with no video layer underneath, the transparency looks as it should. I have attached a few images showing the problems. They show graphics with and without video layers beneath.

I was able to resolve the issue by going into File>Project Settings>General and changing the Render from GPU Acceleration (OpenCL) to Software Only. It appears there is an issue with the AMD FirePro D500 graphics card. I was told by a call tech at Adobe that there are issues with the D300, D500, and D700 Graphics cards. However, I have an Intel Iris graphics card on my MacBook Pro and was having the same transparency issue. So, I'm skeptical that the issue is just with the graphics card. The transparency issue did not start on BOTH computers until the latest CC upgrade. For now, the Software Only renderer option fixes the issue. I hope to see a fix in the next CC update. FYI: The Renderer needs to be changed to Software Only in both Premiere Pro Project Settings and Media Encoder Preferences.

Standard user cannot use creative cloud

The most recent creativecloud update made it so that my users can not use CC. Adding them to local administrator group fixes this.
I only have 8 workstations to worry about so I never bothered with the packager and deployment tools. I thought maybe that would fix the issue by installing the applications through a package, however when I try to install a package I create the installer gets hung up.
Will installing the CC applications work with this method and standard users? If so how do I get these packages to install? I created them with the creative cloud packager, did the exception deployment first (Acrobat Pro) and then ran the setup found in the build folder and it gets hung up at the above screenshot. I left it for over an hour like this on a high end machine running a SSD.

Adobe emloyees can see the email address you are using to post with here, so no need to make it post it here. This is a public forum and we do not want you to recieve spam email.
Here is the help article for when you are mistakenly prompted for a serial number: http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html. Did you purchase an English-only subscription by chance? If so switch the language to International English.
If your subscription is not English-only then you can close the Creative Cloud app, remove the file the OPM.db file and launch then try to sign in. Here is where the file is on your system:
Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

Creative cloud login prob.!

Why i cant login in creative cloud ???? theres only one email what even doesnt have mine ?! how i change it??( its saying click continue to verified your email)(then i have to go to email) but how the hell i go if its not my email. + when i close creative cloud at there where that **** email is after that i cant even see my desktop, really wtf?, i have to restart pc to see my desktop.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
-wrong email https://forums.adobe.com/thread/1446019

Why is my Creative Cloud login screen showing a black window and nothing else?

After using the Creative Cloud installer and the download looking like it was working, what I presume is a login in window has launched but it's just a black window with a white logo at the top. There is nowhere to enter any information and the only button that works in the window is a cog icon which allows me to quit.

Please refer below link :
https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html

Have you made arrangements for Classified system users of Adobe Creative Cloud products?

I am a classified system user of the Adobe CS6 Suite of tools. Am I shut out from the Creative Cloud updates going forward? Have you arranged accomodations for us classified users or do we need to switch to other software over time as CS6 becomes obsolete?

Bob Atwell wrote:
Since I know that Adobe isn't in the business of intentionally alienating its customers I'd like to see this same kind of option made available to casual users in some way that could minimize Adobe's costs. Adobe has always been the upscale product and even casual users of your software might benefit from not having to phone home more than once a year if they chose to pass on updates.
Note also that since the new CC version came out in June, now an Internet connection is only needed once every 99 days for annual memberships:
"For annual members, you can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode"
Another solution for individual/everyday/casual customers would be to buy a year (or more) of Creative Cloud in advance using a prepaid 12-month membership card... Then (as you said Bob) no online checks would occur for one full year, after the initial (one-time) product activation took place.

Creative cloud login is sending verification email to a random address?

It is sending to [email protected] when my address is nothing like that, i signed in on the website before downloading the installer but haven't in the installer as it never asked to sign in?
any help is greatly appreciated

Hello there ! (i'm french, sorry for my english, but i don't find french support on this)
got the pretty same problem..
In fact i tryed Adobe for 30 days, it's over for 1 month. As it was just a try, i did not give my email adress but a random (because i didn't want spam for that)
In need Indesign for a project (a client give me an indesign file to export in html...) so i buy a 30 day subscription to indesign.
When I want to download it, the adobe creative cloud ask me for verification email on the older one ! (it doesn't exist...).
I can't log out anywhere, just quit the app...... So I can't login with my real adobe id .... And I can't download the product I paid for .....
I don't understand what agera72r said : " it appears to have fixed itsself by flashing white then asking me to sign in " ???
I never got sign in anywhere, just this f***ing windows who want to confirm my fake email...
What can I do to have the signin page on my computer ?? I need it for tomorow, that a problem ^^
Sorry again for my english and this big message, but I tryed to explain as best as I can ^^
Thanks by advance !!!

Instability of Creative Cloud login

Hi,
I'm trying to get into the hype of the Creative Cloud drive and syncing settings, sharing files with others, getting resources like the forums, behance and all, but a lot of time, I get login problems. Not the kind of problem like it doesn't recognize my password or something similar, but the whole login system is DEAD. When I go to my browser and enter creative.adobe.com, I'm suppose to get a Sign In botton in the top right corner of my window. Well, if I don't, that means the Adobe God is not there. You can't go to the forums, you can't access your files in the cloud, you can't share your files or your collaborators can't see your shared link either, you can't update your apps, etc,...
So, if Adobe wants me to get with the program and work with in the "cloud", it better get its act together because this is REALLY annoying.
I just wanted to let Adobe know (hopefully, someone is reading these) and to ask other people's experience with the login instability. Have you experienced it?
Jeff

Thanks for the reply, first time I've ever used this service.
I'm not trying this command in a browser, i'm trying to login via the short cut icon.
I downloaded the link below:
https://creative.adobe.com/products/creative-cloud?cc_source=files_sidebar_promo
The following works fine on my MacBookPro but not on my iMac.
Once I've downloaded the link above onto my iMac, the Creative Cloud icon appears in the top nav next to date and wifi icons. I then click on the cloud icon and then try and login. See attached image below for error message.
Just to confirm, you can have this on two computer? Only one computer is ever on at one time, so it's not a conflict issue, very strange!

Correct users birthdate in creative cloud login.

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