Correspondence in e-Recruiting with EhP4

Question

Hi,
We are running ERECRUIT 604 SP3.
I try to create any letter using standard SAP setup, e.g. returning forgotten password HRRCF_CS_EXA_NEW_PASSWORD (one of the simplest one), but the system always returns the same form - HRRCF_CS_IT_APPLICANT (or HRRCF_CS_APPLICANT - I cannot figure it out) - without regard to the setup in the table V77RCF_ACT2FORM.
Up to EhP3 the table V77RCF_ACT2FORM was the place where it was possible to assign a required smartform, also the customized one, to the selected activity. Now I cannot find out where the assignment of form to the activities is done.
Another issue in the new EhP4 is where and how to get an overview of the outstanding correspondence and mass-process it?
Please, anyone has an answer?
Best regards
Beata

Answer 1

Hello Beata,
short version:
use HRRCF_CS_IT_EXA_NEW_PASSWORD
long version:
the reason for you correspondence effect is just a wrong correspondence smartform customized for the activity. So V77RCF_ACT2FORM is the right place to look at. 
E-Recruiting started with a correspondence change solution using the BTF editor. Later with 600 there came another solution using include texts. Up to E-Recruiting 600 EhP3 you can choose for simple correspondence and invitation which one you want to use. Therefore you have to set T77S0 RECFA INDCO switch and assign the correct document category to the activity category.
With EhP4 this changes. Only the include text solution is now supported. But now it uses not only a plain text edit but an editor which allows formating of the include texts when changing them.
As it is still the include text solution, the smartforms you use need the interface of the reference smartforms for this solution. These are HRRCF_CS_IT_APPLICANT for simple correspondence and HRRCF_CS_IT_APPL_INVITATION for invitations. If you use a smartform with a wrong interface the system sends the reference smartform instead (no idea why there is not an error message, probably a bad joke :o). So using HRRCF_CS_EXA_NEW_PASSWORD results in sending HRRCF_CS_IT_APPLICANT as it has the wrong interface, HRRCF_CS_IT_EXA_NEW_PASSWORD will work.
for the other question:
When everything was rebuild in WebDynpro SAP accidently "lost" some of the functionality from EhP3 and lower. Due to the huge demand of customers sap will bring the missing stuff with EHP4 SP4 as downgrade from EhP5. Part of it is the recruiter's work center, a dashboard for recruiters. According to the EhP5 documentation for the  HCM_ERC_CI_3 business function, this dashboard will include My Planned Activities and My Planned Correspondence Activities. So far I had no possibility to check if SP4 really has this (as this SP is not existing yet officially) but I could verify that a EhP4 SP4 system includes the business function HCM_ERC_CI_3 so it is highly probable that it is there.
Best Regards
Roman