Corrupt Apple ID leads to bricked iPhone

Hi all,
I've had problems this week with my Apple ID. Rather stupidly I decided to alter the email address and password for it but it didn't work and it seems to have become completely corrupted. I have phoned Apple but the solution given didn't actually work. I then decided to get my iPhone to reset (I imagine you can see where this is going) I got it to reset but it is asking for the Apple ID and password I used when I activated the phone in the first place and naturally it isn't recognised so I've just bricked my phone and it has 6 months left on the contract at just over £50 per month. I also used my iPhone for everything from alarms to listening to music.
I have a current email discussion going on with an Apple representative given the problems I've had but I was wondering if anyone else had any suggestions or help. I am really desperate now. I suppose I could get another phone but that will prove to be rather expensive

Thanks. Got a feeling I'll probably need to get a new phone though.

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Is a permenently bricked iphone serviceable without getting a new mainboard?

Anyone?

If your iPhone 3GS is under warranty you can have it replaced by Apple. But you would get a different Logic Board inside the replacement iPhone. If your iPhone 3GS is "bricked" because the Battery is dead, this could be replaced by Apple, but again you would get a different Logic Board inside the replacement iPhone even for battery replacement by Apple. So for Apple to fix your "bricked" iPhone you will end up with a different Logic Board.
There are serveral ways for an iPhone to be "bricked" with the Logic Board being in perfect shape, with the Logic Board not being at fault.

ITunes could not restore iPhone because the backup was corrupt or not compatible with the iPhone that is being restored...

I replaced a faulty iPhone 4S with a new handset today, another iPhone 4S. I was certain to backup my previous iPhone 4S to iTunes on my PC before returning the faulty unit. The new phone was 'set up' at the Apple Store and updated to the current iOS, 7.0.4, as was the faulty unit prior to replacement. Upon connecting the new unit to iTunes to restore to the most recent restore point from earlier in the day, the following message was shown:
"iTunes could not restore iPhone because the backup was corrupt or not compatible with the iPhone that is being restored."
I've browsed other forums and have contacted the Apple Store Genius Bar, and will hear from the Lead Genius tomorrow. In the meantime, I am hoping someone may have information for me on what I may need to do in order to restore my phone as I'd anticipated doing by now. My photos, email and text messages are what is affected and have not repopulated. My music is accessable via iCloud without a problem and my contacts were kept via SIM. I regularly copy my Camera Roll from my iPhone to my computer, and most of my photos are still viewable via Apple TV/My Photo Stream however only through the photos last saved. The 348 recent photos that were on my faulty unit, and viewable in My Photo Stream were presumedly safe, but have disappeared.
I have yet to shut down or restart my computer, nor have I exited out of iTunes, for the simple reason that I'd anticipated returning home with the new handset and plug it into my computer to restore right away. I did, but that's as far as I've gotten.
Any help would be appreciated. Thank you!

Had the exact same problem whilst upgrading my iphone 4 to ios5. Lost all my data.
Backed up ios 4.3 (8F190) iphone4. Upgraded to ios 5.1 (9B176), and then tried to restore.
No joy, repeated the restore attempts countless times - lost all my data
Tried again with a simulated test.
Created a new itunes account on a new PC (64-bit windows 7), latest itunes(10.6.1.7- 64 bit).
As my data is toast, I'm using the ios 5.1 phone to try to see if it was me or an apple bug, or something elsewhich caused this to happen.
After quite a few more hours at it, it looks like a bug in iTunes / ios. I would be very happy to be wrong, though.
Tried repeatedly restoring an ios 4.3 backup to 5.1 - no joy.
Happy to try again - it does restore partially (got the call register transferred, but no SMS'es or anything else).
Any ideas?

HT4972 After upgrading iPhone 4 to iOS 5.1.1 getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored" HELP!

I attempted to upgrade my iPhone 4 to iOS 5.1.1. I selected 'back up' from the phone in the device menu and iTunes confirmed that the phone had been backed up. I then installed iOS 5.1.1 which wiped everything on the phone & now I am getting the error "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".
I have tried restoring factory settings but iTunes simply will not restore from back up & I'm not sure what else to do!
Any advice would be much appreciated.

I have the same issue and I KNOW my backup IS good. What happen is when you try to restore your phone apple says something like can I check for new updates and if you choose no, it just takes you back to the restore screen and a loop from then on. If you dont update from you phone then when you back up you will have the 5.0.1 back up and then when you update to 5.1.1 and then try to restore the backup from 5.0.1 it say it EITHER corrupt or incompatible.. It is incompatible and its hard as **** to restore back to 5.0.1. I followed the restore to a T and still getting errors. I lost all text history and have to reset up email. All just because I wanted a 1.2 Gigs of "other" space back.

IPhone 3G update to 3.0 with repeated 1013 errors - now bricked iPhone! ;-(

Attempting to update an iPhone 3G to 3.0 from 2.2.1 and it's now a brick.
Note that I've tried this now from THREE different computers, two macs and one windows box with identical results. I've uninstalled iTunes on the windows box before doing the update attempt.
The error message is "1013" which also takes you to this highly uninformative page: http://support.apple.com/kb/TS1275.
Ok, the USB cables and ports on three computers see the same problem error. So it's either the iPhone itself or iTunes 8.2 (23) or both.
Digging a bit deeper I found that there is a log file kept on the mac. Change to this directory from your home directory "~/Library/Logs/iPhone Updater Logs/" where you'll find one "iPhoneUpdater N.log" file for each attempt to update that you've done.
When the error occurs Apple asks if I want to send the info to them! YES!!! Make sure you do so that they can sort this out.
Ok, looking in this log file (I won't dump it all here) you can see a number of errors. The end of the log file shows:
Powering radio on through AppleBaseband
- Ping failed, trying again, 21 tries left
- Ping failed, trying again, 20 tries left
- Ping failed, trying again, 19 tries left
- Ping failed, trying again, 18 tries left
- Ping failed, trying again, 17 tries left
Exception at :0:
- BBUReturnTimedOut(10)/16: Pinging timed out
unexpected bbupdater exit code 16
==== end of device restore output ====
2009-06-17 23:39:34.000 iTunes124:11483: <Restore Device 0x188a3ef0>: Restore
failed (result = 1013)
2009-06-17 23:39:44.000 iTunes124:20b: iTunes: Restore error 1013
Clearly there are some problems. Earlier in the log file it had problems updating a number of files.
Now I've tried this "Connect your iPhone to the computer. press and hold sleep and home, and as soon screen goes blank, count off 5 seconds, then let go of sleep and keep holding home." That didn't change anything. sigh.
It's almost as if this particular version of the iPhone that I have is incompatible with the current iPhone 3.0 operating system components. Maybe there is a bad driver? Hmmm....
Ok, here is another error in the log file.
Loading FLS file /usr/local/standalone/firmware/ICE2_04.26.08.fls...OK
Sending Block of type CodeClass(0) from file /usr/local/standalone/firmware/ICE2_04.26.08.fls...
Beginning Dynamic EEP erase at 0x20E40000 to 0x20EBFFFE...Progress: 0 percent, 0 of 524286 Progress: 100 percent, 524286 of 524286. OK
Sending Security Block...OK
Erasing Load Area from 0x20040000 to 0x2068FF66 (this will take some time)...OK
Sending data for mapping 0: progress: 0 percent, 0 of
6618984 progress: 0 percent, 2048 of
6618984 progress: 0 percent, 4096 of
6618984 progress: 0 percent, 6144 of
6618984 progress: 99 percent, 6617088 of
6618984 progress: 100 percent, 6618984 of 6618984. -- OK
Checking validation result... - Warning: Validation result code indicates failure, result code = 0x0
So clearly the file "/usr/local/standalone/firmware/ICE2_04.26.08.fls" isn't transferred properly! Something is amiss somewhere...
Could it really be that it can't download the update file to the iPhone due to USB problems? Surely Apple has access to fault tolerant file transfer protocols they can use?
Sigh... now I'm without my primary phone... grrrr... arrrrg... should have waited....
Apple maybe you could learn something about "ACID TRANSACTIONS" and include them into the update process to guarantee either 100% success or 100% abort rollback?
I don't know if this is relevant but now in iTunes on the iPhone page it no longer shows any values at all for the "name, capacity, software version or serial number" fields which is kind of spooky. Does this mean that I need to take the phone in for service? Is it permanently toast?

Just visitied the Apple Store in Vancouver and wasn't allowed in! They had a wall of orange shirts AND two mall SECURITY guards preventing people from entering UNLESS you were there to purchase a new iPhone 3GS!
The orange shirt gave me grief refusing to allow me to see a service person! So I asked to speak to his manager. Matt showed up and read me the same riot act of BAD CUSTOMER SERVICE!!! They claimed it was the first day since they opened that they closed their Genius Bar!
The fact remains that it was APPLE's Update that bricked my iPhone that I depend upon.
So the manager went off to get his boss when I asked him too. I think he was just glad to get away from a rational insistent customer spoiling their wonderful happy Apple day selling new phones.
So a non-technician showed up and offered to take my phone into the store and try to update it. She lied. She returned to tell me that my warranty was expired due to the "water litmus" paper being RED. ***? You've got to be kidding! I've NEVER had it anywhere near water! The lie was that she didn't actually try to connect it and that she was going to secretly find out if my warranty was void. Not what I call informed consent.
So I asked her to check and try updating the phone anyway and off she trundled. Less than no time she returned telling me that my iPhone couldn't be seen by three of their computers! ***! It was working on my three computers at home!
In fact as I type this it's running another update this moment. About 3/4 done.
So now Apple's Update Bricked my iPhone which was working perfectly without any problems. If they hadn't brought their update out the phone would still be working just great!
Needless to say I'm extremely annoyed yet composed (for the moment).
So my options at this point seem to be to (1) replace the phone for ~260.00 CAD or (2) upgrade to a 3GS for an indeterminate amount if FIDO permits it, or (3) hope that Apple home base gets their act together with a new iTunes update which can at least get the phone working again, (4) toss the phone off a bridge, (5) sue Apple and FIDO for their negligence in providing faulty software updates that bricked the phone. Grrr... Arrrggg....
Oh, it just failed the update again! At least it can be seen by my computers (two mac and one vista box).
Ok, now what...
CHECK YOUR iPhone warranty voided strips to see if they are RED/PINK! If it's only iPhones with RED that are the problem then maybe that's the cause. HOWEVER, if even ONE iPhone has this problem and it's not got a RED water strip then it's conclusive that the problem is elsewhere - basic diagnostic process and rock solid logic. Please check your RED WARRANTY VOIDED STRIPS and let me know here... you check them with a flash light at the bottom of your iPhone in the slot where the SIMM card is and where the dock/cable connector goes in. Shin the light into there and move the phone or the light about till you see either a 1/4 inch long strip - RED/PINK means you Apple won't honor your warranty or their craftsmanship.
Ok... now to find out how much it will cost to upgrade to a 3GS on the FIDO plan. Sigh. Grrr... arrrggggg....

I am getting error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I have deleted the backup and restarted my computer, but continue to get this error message. What do I need to do now?

I have recently updated my phone and am attempting to sync it. I got the error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone". I deleted the backup, restarted my computer, and even restored the iPhone, but continue to get the same error message. What do I need to do now?

iTunes places the iPhone backup in the following location. Navigate there & delete everything in the backup folder, but not the folder itself. You will have to turn on "Show All Hidden Files & Folders" to see it:
Mac:~/Library/Application Support/MobileSync/Backup/
Windows XP:\Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7:\Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

HT201210 I have a message saying "iTunes could not back up the "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. My question is, how do i locate and delete the backup in q

While trying to update my iPhone 4s I received this "iTunes could not backup the i Phone "Owner's iPhone" because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again. I have a PC and cannot find the backup in question to delete. Any ideas?

Here are location of your Backup folder(s):
Win7 - C:\Users\<username>\AppData\Roaming\Apple Computer\Mobile Sync\Backup
Vista - C:\Users\<username>\AppData\Roaming\Mobile Sync\Backup
Winxp- C:\Documents and Settings\<username>\Application Data\Apple Computer\Mobile Sync\Backup

How to resolve error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again."

I inadvertently deleted my iPhone backup on my MacBook Pro. I restored iPhone to factory settings and then synced remotely with iCloud. However the error message repeatedly states:
iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again.
Any ideas as to how this can be resolved please. Thank you very much.

My wife's iPhone 5 would not backup, after upgrading to iOS 8.     The "genius" at the Apple store succeeded in DELETING, the only recent backup of her phone so
recovery became more critical.
I followed all the procedures for troubleshooting it, but still it would try to backup and then stop due to an error. We particularly wanted to preserve some game data/history/progress that she'd been working on for years.      This game (Dream Fish) would no longer open after the iOS 8 upgrade ... and the phone would not successfully backup, and so we had no confidence that it would restore from an older backup either.       I googled for solution and found Phoneview and iFunBox.      These apps allow you to see & access data files in the iPhone.      Phoneview was too fragile and crashed when copying a file any size.
I found "iFunBox".     iFunBox was excellent.      I used iFunBox to recover her game data.    It allows you to make a copy of data files that reside on the iPhone... and store them as a manual backup on the Mac.
And in the process I found 2 games that caused iFunBox to crash.      The 2 games in question were not important enough to try to keep, so I deleted them from the iPhone.
So then, I had a manual backup of the important iPhone data, and had eliminated two game files that apparently had a conflict with iOS 8.
My next Backup attempt was successful.        The iPhone with iOS 8 would now backup to both the Mac and to the Cloud.
Next I deleted Dream Fish from the iPhone and downloaded a fresh version from the Cloud.    The new Dream Fish with no history opened in iOS 8.
Then I used iFunBox to copy my wife's Dream Fish data history from the Mac back into the new game.
Once the transfer was complete, Dream Fish would now OPEN and all of her progress was there and working like normal.
Hope this helps.

I deleted the backup on itunes, synced again and got the error message: itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone

I am using iphone 3GS, after syncing for few times and got the errors. I deleted the backup from Edit-> Preferences-> Devices. Then I synced again, there was an error message: itunes could not back up the iphone because the backup was corrupt or not compatible with the iphone. What can I do? I have no backup anymore on ituens.

babesharon
I closed iTunes & manually deleted the file which was still stored locally even though it didn't display in Preferences. I have vista so I went to
C:\Users\{user name}\AppData\Roaming\Apple Computer\MobileSync and deleted everything in the Backup folder (though I left the folder as is). If you have a different OS search the apple website for the backup location.
I reopened iTunes & Synced with out a problem. I also got the update to install.
Good luck.

I tried to update my iPhone4's, but get the following error message: iTunes could not back up the iphone "iPhoneName" because the backup was corrupt or not compatible with the iphone. Delete the backup for this iphone, then try again.

I tried to update my iPhone4's, but get the following error message: iTunes could not back up the iphone "iPhoneName" because the backup was corrupt or not compatible with the iphone. Delete the backup for this iphone, then try again.

The solution will be found here, select your computer type and software.
http://support.apple.com/kb/TS2529

"iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone." Anybody else experienced this when trying to update iPhone software to 5.1.1???

"iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone."
Anybody else experienced this when trying to update iPhone software to 5.1.1???
How have you resolved this issue.
Any help anyone can give will be warmly received!!
Thanks,
R.
London.

Hello jsachi,
The article linked below details a number of troubleshooting steps that can help get a backup created in iTunes.
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Cheers,
Allen

Trying to restore from backup of IPhone 4 onto New IPhone 5 - Message "ITunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored".

Hi
I'm trying to restore from backup of IPhone 4 onto New IPhone 5 in iTunes but getting message:
"ITunes could not restore the iPhone "iPhone" because the backup was corrupt or not compatible with the iPhone that is being restored".
I've repeated the backup of my old phone but I'm still getting the same message.
Any ideas please?
Ger

I just spent 3 hrs with AT&T tech support. No visual voicmail! i wiped phone 3 times, reset. everything no visual voicemail.
I can access it through dialing holding down 1 then enter password, bu t Visual voicemail is DEAD. ATT says apple has major bug and fix won't be out until OCT 5th.
If you Google it it lights up like a cristmas tree! Verizon is also inodated.
1. Fake Map app usless Apple is fixing it though
2. Batt is a joke, last like 2 hrs
3. No visual voicemail
4. Face time on ATT no longer works on cellular data per apple design.
We need Steve Jobs!! he would have fired somebody for all these mistakes.
Nopw i am locked into crashing my car because i have to type in numbers to here voicemails.
Come on Apple send us a rebate or a Iphone 5 that meets the specs stated on the box and advertisments.!!
We love Apple and dedicated, but this one is a joke.
Not to mention you jacked us all being locked into 2 year plans with Verizon or ATT.
No face time unless i buy a Bucket of 5 gb over celluar? give me a break Take care of us apple Buy ATT and igve us unlimited plans with facetime and data you got enough money!

HT1414 I get a error,(( Itunes could not restore the Iphone on marks Moblie Because the back up was corrupt or not compatible with the iphone that is being restored.)) Help please anyone My pc is Xp is up to date

I had a very larger OTHER folder in itunes, Went and ask Apple rep at shop today and he advised to do a restore but 1st back..
I back up and then did a manual back to make sure it was done.
Then i started iphone restore, all done and now to restore back up.
But i get a error,
""Itunes could not restore the Iphone on marks Moblie Because the back up was corrupt or not compatible with the iphone that is being restored.""
My pc runs XP and software is up to date, checked this before back up.
Disable Anti Virus
Checked itunes is up to date. Ok
Unplug all leeds at back of my pc, except key board & mouse/monitor.
Unpluged Modem.
Did restore again but get same error message,
help please.

Try this -
http://support.apple.com/kb/TS2529
Best of Luck

Can't backup my iPhone 5 due to backup was corrupt or not compatible with the iPhone

Is been quite some time that my iPhone 5 couldn't backup when i try to sync things into my phone from my computer. But iTunes can't backup and it says is corrupted or not compatible with the iPhone. They ask me to delete the backup and try again but i tried few times and is the same result.

Hi there ChienWei,
I see that your iPhone is unable to back up into your PC, and this is preventing you from being able to sync your iPhone. I have an article here for you that will help you address this issue and provide some troubleshooting steps:
If you can't back up or restore your iPhone, iPad, or iPod using iTunes - Apple Support
http://support.apple.com/en-us/HT203271
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

Good time of day! I can not activate your iPhone. Because I forgot password to bind to the device number. Kam I delete all reference to the device my apple id using the find iPhone! Thank you!

Good time of day! I can not activate your iPhone. Because I forgot password to bind to the device number. Kam I delete all reference to the device my apple id using the find iPhone! Thank you!

IF he can't remember his infomation he sold you a brick, get your money back and buy it from a retail store.

Corrupt Apple ID leads to bricked iPhone

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