Corrupt files in InDesign

I have twice now been working on a file in InDesign and in the middle of the design the file will no longer save and says it's corrupt. I have tried to save it with no luck. There are no fonts, just photos. Is there a way to figure out what's happening and how to avoid it the next time?

Peter Spier do have some free fonts installed but haven't used them in the file. I've never used them in ID actually, just photoshop. Is there a way to wipe all of those fonts out in ID and not photoshop or if not can you tell me how to just remove them in general?
@Willi Adelberger- they're all jpegs. I didn't think that would be an issue. How do I know if I'm keeping the file slim and using styles and structured content. Is this a best practices thing I can find more information on anywhere?
Avoid to embed images, don't use EPS, keep the file slim with using styles and structured content.

Similar Messages

  • Fixing Corrupt File in Indesign CC

    I have a corrupt file and all the fixes I see online refer to exporting it to a .inx file type which does not exist on CC version of Indesign.  I have updated my mac software and the indesign app and the files is still corrupt. Suggestions?

    Hi, that is always a bummer. We, Markzware, whom I represent, can fix bad InDesign files. That said, it is hard to say what is going on in your situation. Would need more details. What is the error message, if any? What do you mean by corrupt? Are any fonts or images, themselves perhaps corrupt? If it opens for you, indeed, export as .IDML (File - Export). If there is something else, let me know.
    Here is information on our Corrupt InDesign Recovery Service.
    Cheers,
    David Dilling
    Markzware
    Message was edited by: David Dilling - grammar

  • InDesign CS3 program will not open - Win XP - after trying to open corrupt file.

    Help! the program Adobe InDesign will not open up anymore.
    Here is the story and what I have tried. One week on the 16th my server crashed two of the three hard drives failed (RAID) I had the two replaced. Since then all seamed to be ok but few of files were missing and some that I tried to open would crash InDesign I assume that the files got corrupt from the HD's going bad. Server kept telling me to run CHKDSK utility. I ran it and and some of the files reappeared. Today, thinking that the Chkdsk utility had fixed the bad files I tried to open one of the files that caused InDesign to crash and it crashed again.
    Now I cannot open InDesign at all when I try to launch InDesign within 3-4 seconds Adobe will crash!  Reboot and try again same thing.
    I tried to delete the files in the Recovery folder thinking it was trying to open the corrupted file that it last tried to open. Same thing.
    I moved the preference folder to the desk top thinking that it might have been causing the problem - no change.
    I reinstalled InDesign over top of the existing program (did not uninstall first) rebooted and tried to launch - no change.
    I tried system restore, None of my restore points that I have tried (auto restore points) will restore my system for what ever reason.
    Please Help with any suggestions I need this fixed soon.

    Installing CS3 was a pain, and the installer is very sensitive to conflict with just about everything under the sun, so you need to run it in a bare-bones boot (but not safe mode). I turn off ALL non essential programs and services using MSConfig when doing a CS3 install.
    That said, yes, running the CS3 clean script will probably remove all things Adobe from the system. The Microsoft utility is much more benign than the description makes it sound -- it removes registry information for previous installations so there is no trace of them to confuse the OS. I'm not aware that it has removed anything other than what it was told to remove, but I've only had to use it once, I think.
    You can try a simple uninstall/reinstall first (and you should be able to remove and reinstall just ID from the suite if you use the original disks). That will certainly be faster and less painful than the clean script, but may not work. Seems odd that a serrver crash should have corrupted a local installation, though, so you might want to take a close look at the machine for other problems, perhaps some sort of malware invasion.
    Peter

  • InDesign CS4 - saved gradient got corrupted, file becames unreadable.

    Hi all.
    I've just got the new CS4 suite a couple of days ago.
    All is well installed, been working like crazy for almost 2 days straight, over CS2 files that I had before.
    Then I started a brand new document (not imported from older versions), designed it, and it crashed after I've applyed a simple gradient to a frame.
    After restarting InDesign CS4, it recovered the file, but the frame with the gradient was Black, and a warning appeared saying the file appears to be corrupted.
    "Saving as..." with a new name didn't helped either, seems like every file saved from that one were corrupted.
    Scanned the hard drive for bad sectors, all is ok.
    The only solution I've got was to:
    open the corrupted file
    select what I could
    "copy" to memory
    close the file
    create a new document with similar settings
    paste and adjust
    start all over again for every page and layer
    Can someone help, so this doesn't happen again?
    Oh, and it also crashed again after creating some colors. On Windows Task Manager, the executable was still there, "eating" about 49% CPU.
    Could this have something to do with multi-core? This machine has a dual-core, but others have quads. This is being run over Windows XP Professional SP3, 3Gb Ram.
    I couldn't replicate the error yet.
    Kind regards,
    Bruno Mateus

    Hi Peter,
    Thanks for the response. I think you nailed it. I had actually updated all the cross references that generated errors, but a few crept through (no errors generated) that referenced a paragraph in the document I copied from. I replaced these with the references in the current document and this solved it. The old document was also on a remote disk, so I'm sure this made matters worse. In addition, I found links to illustrator files on the remote disk. I also copied these files to the local disk and updated all the links (actually I did this first and it made very little difference, it was really the cross references that were the issue).
    Thanks,
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  • Indesign corrupt files

    What is being done to make InDesign better?  Our users seem to have many corruption issues which seem to be resolved either by "cleaning" the files by exporting them to .IDML or by deleting and recreating the preferences file.  I cannot seem to reproduce the scenarios that cause these corruptions ( i.e. doing steps A, B, C results in corruption) but I can be assured every day one of our users has an issue with a corrupted file.  I have done the usual with keeping software up-to-date, operating systems patched, device drivers current, etc., all to no avail.  I would like to know how serious Adobe is about getting to the root cause of these corruption issues.  Obviously file corruption is a known problem if there are knowledge based lists on how to resolve the issues and software has been created to scan and fix corrupted files.  What I am looking for an Indesign fix that prevents these file corruption issues in the first place.  I would like some thoughts and comments about this.

    Thanks for the response. This brings up addition questions.
    How do I tell if there is a “bad font”?  There doesn’t seem to be any correlation of corruption if “Arial” is used versus “Courier New” versus “Courier”.  If the file becomes corrupt and we export it and import it to clear the corruption, we continue to use the same fonts and continue to work on the project until completion.  If the fonts are bad and we continue to use them, we would never get the project completed as file would corrupt straight away.  When we export and import the corrupt file, we do not notice any font or style change on the screen like a “bad font” got cleared during the process. 
    As for plug-ins, there seems to be Adobe plugins on these machines.
    As for conflicting programs, do you have a list of programs that conflict with InDesign?  How can I tell if another program is causing a conflict? If the person is running InDesign and they open Microsoft Word to perform another task, would this cause InDesign to corrupt its file?
    I am currently taking the step of setting up a bare bones machine for a trial.  The machine will have Windows 7 OS, Microsoft Office 2010, and InDesign loaded on it and that’s it.  This hopefully will eliminate conflicts with other programs. 

  • InDesign - need a "Fix my Corrupted File" Upload Service

    There are frequently posts on the forum for people who have corrupted INDD files. This means lost work and frustrated InDesign users.
    The Indesign team should offer a "Fix my File" upload link to its customers.
    For each corrupted file, you will help a customer, and in the process, hopefully improve the overall stability of the product (which has issues) and benefit everyone...
    Adobe: If you are afraid that you will be swamped with requests to "Fix my File", then you should probably just get out of the SW business now...

    Zak Williamson wrote: "If the documents are fundamentally corrupt in some way, theres no way to repair them." and then later "As I mentioned to Casey, it's rarely possible to repair a truly corrupt document"
    I definitely don't want this to sound like a flame or a whine, but I find that statement quite flabbergasting. Somebody at Adobe must understand the format of an InDesign file well enough to be able to edit out the specific element that is causing InDesign to complain about the document. I do file repair for another company (www.qsatoolworks.com) whose file format is probably more complex than an InDesign file. In over 10 years I've only had 1 or 2 files I could not repair at least to the point of recovering the textual data.
    What led me to this forum is that a customer contacted me to help them recover an InDesign file. They just migrated from a PowerMac G4 with CS2 to a Mac Pro with CS3 and a few of their files won't open. ("ID may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application.")
    We have tried them on another Mac with CS2, and they won't open there either. "Something" must have gone wrong when the files were transferred to the new Mac.
    (Naturally, the old hard drive has already been reformatted.)
    Knowing what I do about file formats (but understanding that my knowledge is nearly worthless in an InDesign file) I have to assume an InDesign file contains an object map with pointers to the various objects in the document. The idea of telling the customer "your 32 page booklet is lost" when the problem could simply be a screwed up pointer is horrifying to me.
    Here at QSA ToolWorks we charge $120/hour for recovery service, success or failure. We've saved lots of people from their own recklessness, and created a passionate user base in the process. We've made our product more reliable (and fixed some bugs) based on the knowledge gained through file repair; Adobe could do the same, but if they don't want to provide such a service, perhaps they should consider training third parties to do it.
    I'd like to address one other comment above. Harbs wrote "I've been lead to believe that Adobe has utilities (which they use internally) to analyze and possibly fix corrupted files." Of course, I don't know whether Adobe has such utilities, but I suspect they don't. Because I can do Helix database repairs, people likewise assume I have "special utilities" that can fix corrupted files. (We've even been accused of keeping them secret so we can use file repair as a source of revenue!) I don't. What I do have is a deep understanding of the file format. Beyond that, a file editor and a couple of AppleScripts I wrote to display the object fields in a human-readable format are all the 'special' tools I have. If Adobe has any sort of tools for analyzing files, I suspect they are much the same. In other words, without extensive internal knowledge, they are worthless.

  • Can't open Pagemaker files in InDesign Cs2

    In the past i could usually open any Pagemaker 6 or 6.5 file in InDesign CS2. However this doesn't work anymore. I get a message o the screen telling me the file is corrupt and can't be opened. ( i can't really post the original message i get as it is in german).
    This happens for any Pagemaker 6 or 6.5 file i have in my repository (and there are still many left so i had tried several ones from different dates and PM Versions)
    As a first aid I tried to reinstall InDesign CS2 from the original discs. I uninstalledit before and did a restart of the Machine before i reinstalled it.
    I use a Windows XP baesed system.
    Does anyone have any idea on what i could try to get that back to work?

    http://indesignsecrets.com/windows-xp-service-pack-3-breaks-indesign-cs2-pagemaker-convers ion-capability.php
    Bob

  • I have a nasty crash log file on Indesign CS4 Mac

    I work on Mac OS 10.6.8, with Indesign CS4 V.6.06. I have a big corrupt file, 104 pages with lots of images. Recovery functions do not work. The file does not open and Indesign crash. So I can not export to IDML and then reimport in indd. I tried it on two different Mac, then Indesign V 9.0. Nothing works. I'm stuck. Does anyone have a solution or idea to offer me?
    Thanks in advance
    Benoit

    Yea, I've been trying to start a new thread for an hour. I keep getting an error message saying "you can't create or edit that content." I'm starting to think Adobe has it out for me today. Here's a link to the pastebin report: Indesign CC 2014 crash report - Pastebin.com

  • Cannot open portfolio - File freezes indesign

    Well I have been working on my portfolio for a month now and was resizing something and the program crashed. Whenever I try to open it, InDesign immediately crashes again. I have tried copy/pasting it, renaming it, moving it, deleting the auto-recovery file and everything. The only thing I have been able to do is to open a new document and place uneditable images of the file. BUT - the page I was editing when it crashed won't place either, it crashes the computer just the same. So apparently its just that one page, and I know which one, but I have no way of cutting it out that I know of.
    Is there any way I can get this file open? I really really would like it back and I don't care if I have to delete that page to get it.

    Robert Levine, "InDesign - need a "Fix my Corrupted File" Upload Service" #1, 18 Oct 2007 6:58 am
    Read the above thread. It's probably your best hope.

  • Creating TOC corrupts file

    Hi,
    Wondering if anyone has the same issue and found a workaround.
    I spent 3 hours on creating and designing a TOC for my book. All was well and I was very happy. Today I opende the file, and both the file and the backup I created one hour before ending work yesterday didn't open. Corrupt.
    I work with CS5, but I remember I had the same in CS4. The file is doing well until you create/update a Table of Contents.
    The file probably has some corruption that creating a TOC makes Indesign mess up the file for good, but exporting and importing back doesn't help one bit.
    I've tries all the standard answers you can Google for against corrupt files, but can't nail this one. Can't find a decent workaround except for making a backup every five minutes when I'm working on the file, or update the TOC, don't save, but export. So I can never save an up to date TOC.
    Anyone who has had this issue as well: please respond. Thanks. I am on W7/CS5/Dutch.
    PS.
    Indesign feels like the most instable piece of software since Windows 95. (And yes, it crashes on the Mac just as hard.)

    None of the symptoms you describe are in any way usual or "normal" for ANY version of ID. This is probably a system-specific problem such as conflicting software or a bad font, What's your OS?
    Do you get an error message when you try to open this file?

  • Fixing a corrupted file

    I seem to have a corrupted file. It takes 4 or 5 seconds for anything to appear when you try to type anything in and the panels take 5 or 6 seconds to appear when you change a tool. I've been working in other documents with no problem, it is just this one book.
    I've tried exporting it out to an IDML file and reopening it, but it doesn't help.
    Next I tried exporting it out to an ID Tagged Text file and placing that with the Shift key to autoflow it in and that seemed to work as far as the typing problem, but none of the graphic links imported and this is a 6 chapter book with hundreds of graphics!
    Is there another way to import the content with the links into a new document that I am missing? (or a way to fix the original file?)
    CS6, XP
    Thanks in advance.
    Chris

    Hey Wright,
    You might want to try steps in http://helpx.adobe.com/indesign/kb/troubleshoot-damaged-indesign-documents.html
    Usually these sort of errors come down to one swatch or a element in the document. Now it might be just as simple as creating a new book and adding back the document. Or as difficult as a corupt text frame or font in the document.
    For your question about movung content you could try just moving pages from one document to another new document abd checking if that helps.
    - Ankit

  • How to load a CSF file in indesign cs3 via scripting?

    Hi all
    How can I load a csf file into indesign from a path?. Once loaded, it is not remaining in dropdown list. Could anyone suggest on this?
    Thanks
    Thamil

    Once loaded, it is not remaining in dropdown list. Could anyone suggest on this?
    Try to place the file to the following folder: YourUserFolder\Library\Application Support\Adobe\Color\Settings
    (This is for Mac)
    How can I load a csf file into indesign from a path?
    By script you can do this like so:
    var myPath = "~/Desktop/MySettings.csf";
    var myFile = new File (myPath);
    if (myFile.exists) {
        app.colorSettings.cmsSettingsPath = myFile;
    else {
        alert("File \""+ myPath + "\" can't be found.");

  • Computer shuts on and off some corrupted files - no virues now

    Listed below are some of the errors I found on event log in the laptop:
    I have a Qosimo 8 megs of memory, windows 7 64 bit. Running AVAST 7.0 antivirus and Malwarebytes - both paid subscriptions. I think the model number is 830 530 I bought in 2009.
    The shutdown problem has
    been happening on and off for the last six months. I had two major instances of trojans taking over my machine and it caused constant shutdowns. AVAST worked with me on one and they had me use malwarebytes and spybot and hijack this. They took over my computer to get it up and running properly, but this new round of errors a trojan was found in the registry key and the startuptoolbar. Two nights ago I had another shut down several times and after running malwarebytes and antivirus I could find no errors so I’m leaning toward corrupted files? Is there anyway to fix these files without having to reformat the hard drive?
    I did run a computer repair and a computer memory repair tonight using F8 and no problems were found by the computer. I’m not sure what to do with these errors in event viewer.. I get the toshiba error
    quite often and it madely stops me from going online with my internet connection, and I had downloaded a newer version but same problem – I use windows repair in network and the error is always resetting the toshiba network IP. I just put a note into toshiba on that problem.
    I also use microsoft silverlight for my fenderfuse application which needs that software operate properly. I’m not sure exactly what to do with that Custom dynamic link libraries are being loaded for every application. It states to check libraries – but what am I checking for? I do not have a lot of programs on the laptop but not sure what to look for in library?
    Windows logs under Application
    The description for Event ID 0 from source Ipod service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event
    The description for Event ID 0 from source SignInAssistant cannot be found. Either the component
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    Install or repair the component on the local computer.
    If the event originated on another computer, the information had to be saved with the event. The following information was included with the event:
    WLD InitializationTimerQueue. QueueWorkItem Started
    The win logon notification subscriber <sessionEnv> was unavailable to handle anotification event.
    The description for Event ID0 from source IViRegMgr cannot be found.
    Same for AdobeARMservice
    Same for User Profile Service
    Critical events
    System has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, rashed or lost power inexpertly.
    Administrative
    Events
    Unloading the performance counter strings for service WmiApRpt failed. The first DWORD n the data section contains the error code.
    The performance strings in the performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance Registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data Section, and LastHelp value is the third DWORD in the data section.
    Several warnings on Toshiba Servicer Station. Error checking dependency (1df917db-3056-41a-bbac-0489a6b63d4dj: Unable to retrieve registry value.
    Toshiba Service Station - skipping empty element (tsu:setup_args) (several errors on this one)
    ( I also installed the latest Toshiba service station and it did not fix the error problems in events log.  When I did a restore it was before softare update this was added so now my computer is working properly with windows on connecting to the internet wireless.)
    Unloading the performance counter strings for service WmiApRpl (wmiaprpl) failed. The first Dword in the Data section contains the error code.
    Failed extract of third-party root list from auto update cab at: www.download.windowsupdate.com/msdownload/udate/v3/static/trustedr/en/authrooststi.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
    Biggie? Custom dynamic link libraries are being loaded for every application. The system administration should review the list of libraries to ensure they are related to trusted applications.
    Audit events have been dropped by the transport. 0
    The system has rebooted without cleanly shutting down first. Kernel-power - this has happened several times.
    The performance strings in the Performance registry value is corrupted when process Performance extension counter provided. The BaseIndex value from the Performance registry is the first DWORD in the data section, last counter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the data section.
    Sometimes my computer shuts down often on its own and I find a Trojan - other times it shuts down often during a start up and I find no viruses as was the case yesterday.  Today I did not get on the internet and the computer worked fine.  
     I guess I need to know if there is a way to reinstall the corrupted files without having to go back to the default settings when I got the computer.  Does toshiba have a windows repair disc that works better then what I did with using F8 and having a system repair and memory check done that found no errors?  I also installed the latest Toshiba service station and it did not fix the error problems in events log.  When I did a restore it was before this was added so now my computer is working properly with windows on connecting to the internet wireless.
    Malwarebytes said that by looking at these event viewer logs that it does not appear that I have a virus now but I do have corrupted files and can toshiba help me in getting them fixed.  I really hate to do a complete reformat.
    Thanks
    Rose
    Solved!
    Go to Solution.

    Event Viewer  5/14 events
    Window logs
    Application –
    Information - Software protection service has stopped
    Error – Unloading the performance counter strings for service wmiaprpl failed.  The first Dword in the data section contains the error code
    The performance strings in the performance registry value is corrupted when process Performance ext
    The winlogon notification subscriber <SessionEnv> was unavailable tohandle a notification events
    Error – Your computer was not assigned an address from the network (by the DHCP) Service) for the Network Card with network address0x701A043A07AE.  Your computer willcontinue to try and obtain an address on its own from the network address (DHCP ) server.
    Failed extract of third-party root list from auto update cab   CAPI2
    Warning – customer dynamic link libraries are being loaded for every application.  The system Administrator should review the list of libraries to ensure they are related to Trusted Aplications.
    The performance strings in the Performance registry value is corrupted when process Performance extension counter provider.  The baseindex value from the performance registry is the first Dword in the data section, etc. – this error shows up often for today 5/14  (on line the aqnswer to this error is  -
     Performance counters are collected and used by services and applications. If they are installed incorrectly or with improper permissions, performance counters cannot be loaded, and services or applications cannot collect or interpret the data.
    I noticed that software protection stopped and then it showed software protection working.  I did not get any critical stop errors like I did before but that is because I don’t have any Trojans or viruses.  I ran a full scan with both Avast and Malwarebytes yesterday and no problems.
    Under system for today I see
    The multimedia Class Scheduler Service entered the stopped state.
    The application experienced service entered the stopped state
    Under application Window logs for today
    Fault bucket 130885241, type 5 Event Name PNDriverimportError  response: not available
    This is a warning error:
    Windows detected your registry file is still in use by other applications or services .  The file will be unloaded now.  The applicationsor services that your registry file may not function properly afterwards.
    10  user registry handles leaked from \Registry\User\(this section covered several registry problems I sent the note online and this is what they state:  Cause this behavior occurs because the windows operating system automatically closes any registry handle to a user profie that is left open in an application.  User Action – this is a warning event the application that is listed in the event detail is leaving the registry hand open, and it should be investigated.
    I don't know how serious this probems are - I didn't like seeing the software security being stopped.  But then it started up.  I have copied everything personal on this laptop so I am ready to reformat if needed.  
    I still have the problem about IE not opening links unless I right button click to open it.  I also had to make a separate ID to run Fender Fuse software as this computer was not recognizing the USB slot where I connect the amp to the laptop.  Fender had me set up another id with minimum items and then I was able to connect to the amp and make changes.
    Rose

  • Ok! so i tried updating my ipad 2 software to I.O.S 6.1 and it failed then continued to shut down and put the plug into itunes logo on my screen! I then i have been trying to update and restore my Ipad 2, then it says corrupt file and stops any advice?

    This is ridiculous!!!!! Apple Corporation needs to fix what ever went wrong with IOS 6.1 update and they better do it soon or theyre going to have a mob on their hands!! i have been continuosly restoring and updating my iPad 2 and it always says corrupt file then restarts the whole process! im going out of my mind and im about to say to **** with it and call apple themselves and make so many complaints that theyll fix it within the hour or i will go to new york city at the head of the corporation and make the most skeptical and most embarrissing seen that they will end up ashamed to even be working for a company with the supposedly "SMARTEST AND BRIGHTEST TECHNOLOGICAL PEOPLE IN THE U.S." who cant even get a software update correct so that it doesnt make some of our lives harder then they need to be! and if its already known to be corrupt then should take it off the whatever update liost and fix it before anyone else has to go what ive gone through, cause its pure torcher!! i paid good money for a product for easy use whenever and thats not what im getting when they cant even make a simple update thats supposed to help but only makes my product worse and make me wanna never buy from them again!

    Hello aZaa4401,
    Thank you for using Apple Support Communities.
    You can use the following article to resolve your issue:
    If you can't update or restore your iPhone, iPad, or iPod touch
    Regards,
    Jeff D. 

  • Can iMac not waking from sleep be caused be a corrupt file

    I have had my 27" iMac from July of 2011 (running Montain Lion, 8 GB RAM, 2TB hardrive, 3.4 GHz,Intel i7) for over a year and a half and ever since I bought it, it has had a problem waking from sleep.  I can hear the computer running, but when I click the mouse, keyboard, or power button, it stays asleep and I am forced to do a hard shut down.  Apple has been trying to fix the issue, but to no success.  They have replaced the hard drive, logic board, usb ports, RAM, mouse and keyboard, but it still happens.  They finally threw in the towel and are replacing the machine.  They offered to transfer all of our files (jpgs, mp3s, docs, videos, etc), but one thought occurred to me... what if the sleep issue is caused by a corrupt file?  I highly doubt that is the case, but wonder if any of the experts out here would know better than I.
    If we didin't have the data transfered, we would just keep it on an external hard drive instead.  But, I would assume that it wouldn't matter if the files were on internal vs. external because either way, the computer would access the files.  That being the case, if the sleep issue was caused by a corrupt file, the computer would still access it on the external and the sleep issue would resurface.
    So, 2 questions:
    Can a corrupt file cause the sleep issue?
    If it is true that a corrupt file can cause the sleep issue, would it matter if the corrupt file was accessed from an external drive vs. internal drive?
    Thanks so much!
    Chris

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login. 
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    When you see the gray Apple logo, release the shift key.
    If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

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