Corrupt Firmware - even after following directions.

I recently updated to itunes 7.0.1.8. It tells me there is a firmware update available. I download and install but get the "corrupt firmware" error message. I've followed the insturctions in Article ID: 304309 multiple times. I've uninstalled itunes and quicktime and deleted any traces of ipod and itunes software from the harddrive and registry. I've reset, rebooted and reinstalled and still get the same error. Is this just a bad file coming down from the server, or do I still have problems?
On a slightly different note. When I login to be able to get 1 on 1 chat, my only product option is a ipod shuffle or imac. I own neither. Because my serial number isn't matched with one of these products I can't chat with support. Been considering buying the 24" imac, but if this is typical tech support I may have to reconsider.
Thanks for your help.
Red Beard
AMD64 home grown Windows XP

You're welcome.
Please click the '''Solved It''' button next to the answer that solved your Firefox support issue, '''''it appears when you are logged in''''', so this thread gets marked as '''Solved''' to help other users who may have this same problem.

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Corrupt Firmware - even after following directions.

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