Corrupt Global User Variable?

We're running ICM 7.5 and over the weekend, calls stopped routing to one skill. AT&T, our first line, worked with Cisco and after research/testing, came back with an answer that the global user variable was corrupt. Has anyone experienced this? It seems odd that out of the blue this becomes corrupt, especially over a weekend when call volume is low.
My team, along with Network and AT&T did a process of elimination, removing translation route & global user to validate call routing and adding each piece back. When the variable was added, call routing failed to backup routing.
Thanks,
Jill M Gorrie

Hi,
User variables are meant to be used in web forms and web forms only. You can certainly pass their values to business rules when you used them in POV or page section of the form during save. All you need to do is to create another business rule (local or global) variable in business rule on the corresponding dimension and use it in your business rule. If you enable running the business rule on save and using the form values for variables options in form properties, business rules would replace the values of business rule variables with the values that are set in user variables.
Cheers,
Alp

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Edited by: 818693 on 17 May, 2011 7:22 AM

Hi,
User variables are meant to be used in web forms and web forms only. You can certainly pass their values to business rules when you used them in POV or page section of the form during save. All you need to do is to create another business rule (local or global) variable in business rule on the corresponding dimension and use it in your business rule. If you enable running the business rule on save and using the form values for variables options in form properties, business rules would replace the values of business rule variables with the values that are set in user variables.
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Hi Flex harUI ,
Thanks man....because of i was stugle in last one week.... once again Thanks.......

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As known from Cisco documents, total size of the buffer used to store the "ECC variables" internally is 2000 bytes.
Is there any constraint similar for User Variables?
Did some googling and found this one from the link below
https://supportforums.cisco.com/discussion/10336156/icm-variables
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the data collected is stored in a specific way"
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Mahesh
[email protected]

Mahesh,
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Hi
Thanks for the suggestion and it would be a better idea to use ISIDESC as compared to ISMBR.
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Thanks

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Happy new year,
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I'm not sure I fully followed exactly what you are trying to do, but essentially what I got from your post is that its pretty complicated and you want to create new variables on the fly.
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http://www.infosemantics.com.au/widgetking/
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SVU123

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