Corrupt installer database

i get the error message" installer database is corrupt" when trying to install cs4 on new computer with windows 7.
i was using cs4 on my old computer (vista os) that suddenly died so i cant de activate the program.
there are no CAP files to delete in the program files.i have looked online for a solution
but havnt found one other than calling adobe support which is closed on sat.
any help is appreciated,,
thanks..
r

Copy the installers to your harddrive and try again. Also consider a download:
Direct Download Links for Adobe Software
If you already have other Adobe products on the system, uninstall them and run the Creative Suite Cleaner Tool, then reinstall obeying correct version order (older versiosn first).
Mylenium

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