Corrupt iPod that will not restore

This is the second iPod classic i have purchased the first being for myself (on a mac) and the second for my girlfriend (using a vista PC). The second iPod is now having some problems. When the iPod is plugged into the PC it takes about 5 minutes (during which iTunes freezes) for iTunes to recognise the iPod is connected and then says it can't read it and that it needs to be restored. I tries unplugging the iPod and reconnecting it several times but this had no effect. So i tried clicking the restore option but it did nothing, iTunes froze up for nearly an hour and nothing happened. I though it could have been a PC issue so i tried plugging the iPod into my iMac and it still did nothing, in fact it didn't even come up saying it was synced to a PC and would i like to reformat it (which was what i was hoping for). Does anyone have any ideas as to what could be the issue? Also do you think someone in an apple store would be able to help?

Sory if i have hijacked this thread .. but there does not seem to be a way of creating a fresh post? If hter is please let me know,
My problem: I have just moved country and downloaded my whole library on to a portable hard drive.
I have a new PC using widows XP .. it is set up but only shows the music i have purchas a very small percenbt of my library.
My portable hard drive has failed !
How do i import from my ipod clasic to my PC ?
I have been told that there are free programs to do this .. Does any one know of one and can recommend it?
Thanks

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