Corrupt Organizer in Premier Elements 7

I am hoping to get some guidance on how to fix a problem with my organizer. I keep getting a message that the organizer and catalog are corrupt. I tried reinstalling and this did not fix the problem.

Try this tip to create a new catalog:
http://forums.adobe.com/message/3419305#3419305
Cheers,
Neale
Insanity is hereditary, you get it from your children

Similar Messages

VOB Video files play in Premier Elements but not in Organizer

I just purchased a new Dell Studio 15 Laptop, running Windows 7 (64bit), with an i7 cpu, and my VOB video files play and show a thumbnail in Premier Elements 8 but do not in the organizer. Has anyone found this problem and a solution?

Hunt
Thank you for responding so quickly. I first installed my Premier Elements 8 and Photoshop Elements 8 on our Vista desktop computer, and everything worked fine. I purchased my laptop with a high end cpu, hoping to improve performance, and moved my application over, and now I am unable to play these videos when in the Organizer, while they do play in Elements (they played in both applications on the slower Vista computer).
I tried to update premier elements to 8.0.1, (I am running 8.0) but the updater sayes no updates are available.
I created the VOB files from my old family video tapes using a Sony DVDirect DVD Recorder, model MRD-MC6 if that helps. I didnt try to strip data from the files, because I dont know how, and think I shouldnt have to, given that everything worked fine on my older Vista desktop.
One other clue- if I try to import one file at a time to the organizer, I get the following error message:
"The selected file cannot be played because your system does not have the required compressor/decompressor (codec) installed.
Perhaps the Organizer and Premier Elements use different codecs, and the on in my organizer doesnt work." Any ideas how to check if I have the proper codec(s)?
Paul

I downloaded some videos to Premier Elements 13 from external hard drive but now the external hard drive is damaged. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open

I downloaded some videos to Premier Elements 13 from an external hard drive but now the external hard drive is damaged. While setting up my new MAC the external hard drive was dropped and I have been told by an outside source they could not retrieve the files. It had 4 years of photos and videos on it. I remembered that I had downloaded some of the videos from the external hard drive (before it was broke) to Adobe Organizer 13 when I installed the Adobe 13 on my MACOS X 10.9.5. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open these videos?
Any input is greatly appreciated!! I am sick over losing the videos and had a little hope on Adobe Organizer until I was unable to open them. I am thinking it is due to my external hard drive not being plugged in. I thought when I transferred from the external hard drive to Adobe 13 that it would be there without the external hard drive needing to be attached but maybe I did something wrong.
Thanks again for any help!!!!

jnrmendonca
It had 4 years of photos and videos on it.
To what did your camera record those photos and videos - camera's internal memory, inserted memory card, other?
Any remote chance that the latter may still exist for you to use to download the camera files to your new external hard drive?
ATR

Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work

I downloaded and installed Premier Elements 13 last night. In using it today, Organizer works, but when I select Editor, I am required to log in to my account to activate it. When I do so, then I eventually reach the agreement to terms page, accept it but Editor still doesn't work. Contacted Chat and had an extremely humourous but extremely frustrating chat before the chat stopped working (??????) Here is a copy and paste of the chat up until Chat stopped working:
Here is my chat at the last point I saved a copy......
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Amit Kumar.
Amit Kumar: Hello! Welcome to Adobe Customer Service.
Gordon Stogre: I tried the forums but no one had replied for the last 2 hours. Experts must be on vacation.
Gordon Stogre: Hello Amit. Are you there?
Amit Kumar: http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us
Gordon Stogre: Do you want me to click on that link?
Amit Kumar: Yes
Gordon Stogre: Why?
Amit Kumar: Download it again from this link.
Gordon Stogre: I've already downloaded and set up Premier Elements 13.
Gordon Stogre: That was last night
Gordon Stogre: Why?
Amit Kumar: Download and install itagain from this link.
Gordon Stogre: It took about 2 hours to set it up on a fast internet connection
Gordon Stogre: Why should I have to do it again. It is already set up and installed.
Gordon Stogre: The problem is with the Editor. The Organizer works correctly.
Amit Kumar: There is some issue with the software.
Gordon Stogre: What is the issue. Please explain
Amit Kumar: Some files did not download that's why it is not working.
Gordon Stogre: Are you saying that the Adobe file download is faulty?
Amit Kumar: Yes
Gordon Stogre: Everything downloaded correctly and it installed correctly
Amit Kumar: Ok
Amit Kumar: One moment while I transfer you to the specialist that can assist you.
Gordon Stogre: I want a refund on what I paid for Premier 13. This is ludicrous that I should have to spend this much of my time downloading and installing.. I want it free now.
Gordon Stogre: This is absolutely ridiculous that Adobe uploaded a faulty software. My time is extremely valuable.
Amit Kumar: I have arranged refund for this product.
Gordon Stogre: I have spent a total of 6.5 hours downloading, setting up and installing and then trying to get it working.
Gordon Stogre: But I still want to use this product with the properly working software. Is my licence still valid if I download and reinstall it?
Amit Kumar: I have arranged refund for this product now.
Gordon Stogre: WILL I STILL BE ABLE TO USE IT ????
Gordon Stogre: Will my licence that I purchased for Premier Elements 13 still be valid???
Gordon Stogre: I want to use it but am very frustrated and annoyed by the problem.
Amit Kumar: You will not be able to use it.
Gordon Stogre: I NEED TO USE IT !!!
Gordon Stogre: Do you understand?
Gordon Stogre: I want a refund and an operating version of Premier 13.
Amit Kumar: But I have arranged refund for this product now.
Gordon Stogre: Please escalate this to your supervisor if you are not able to do this.
Gordon Stogre: Or I will publish this all over internet
Amit Kumar: Would you mind waiting for 2 - 3 minutes while I research on this issue?
Gordon Stogre: I will wait
Gordon Stogre: 6:13 local time now. About 9 minutes since you asked me to wait...............
This continued on until 6:39 when the supervisor told me he was transferring it to "the group that could help me with this issue" Then the chat shut down.

Oldcameraman
At the forum level, there is no instantaneous reply. And, there is no "how long before I get someone to post in my thread" expectation.
This is not Adobe. Rather user to user. Although I personally try to see that every thread has a viable reply before the end of the day, there are no guarantee how long it will take for a thread to be answered with some information that may actually help you resolve your particular issue. I am not affiliated with Adobe in anyway. Just a user with an overactive troubleshooting gene.
From what you wrote, you no longer have a purchased product. You demanded your money back from Adobe via its Adobe Chat, and you got what you demanded, that is, your money back request put into action. So, I am not sure what you are left to work with.
If you purchased from an online download from Adobe and the install apparently did not take, then it is not unreasonable to be asked to uninstall/reinstall the program with antivirus and firewall(s) disabled. That may or may not help. There are certain troubleshooting drills that need to be followed as one systematically goes through the progress of ruling factors in or out of the problem equation.
Part of the drill might have included:
a. What computer operating system is your Premiere Elements 13 running on?
b. Does the problem exist with and without the antivirus installed?
c. Are you running the program from a User Account with Administrative Privileges and with Run As Administrator applied to the desktop icon?
d. Is your video card/graphics card up to date according to the web site of the manufacturer of the card? How many video cards/graphics cards does your computer use, 1 or 2?
e. Is your computer connected to the Internet?
f. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13?
g. Other
But, none of the above is going to be of use if you do not have a purchased copy of Premiere Elements 13 to work with. You need to sort out your Adobe situation with Adobe.
We will be watching for your progress. We want you to succeed.
ATR

Elements Organizer 12 Error Saving Project in Adobe Premier Elements 12

When I try to save a slide show project using Elements Organizer 12 in Adboe Premier Elements i get an "Error Saving Project" message and it will not let me save my project. Can you help?

Kirk Oswald
Thanks for the updates.
Just a point of clarification. Did you ever disable the psa.prf file by renaming it to psa.prfOLD? It sounded like you could not. If that was the case, was there any message associated with the program not wanting to follow you directive? Was it a saving matter or did you get a pop up about permissions? If a permissions one, did it give you an option for Continue? If so, did you click on Continue?
1. Let us try to get the psa.prf deleted or disabled if possible.
2. Then create a new catalog. See Elements Organizer 12, File Menu/Manage Catalogs/Catalog Manager,
Let us see if we can rule in or out the two above.
Besides the problem with the Save Project in the Slideshow Editor, are you seeing that problem anywhere else? (I know that you said you do not have a problem with the Output option Save As A File Movie WMV.
ATR

Unable to add a new Place in Version 13 of Premier Elements Organizer

Hi,
I am using the trial version of Premier Elements Organizer, which I am planning on purchasing if I can get this issue resolved. When I click on the "Add Places" button at the bottom of the screen AND when I click on the green plus button and "Add New Place" on the Places panel the program locks up and I receive the "Program Not Responding" message from Windows 8.1. I've clicked the "Wait for the program to respond" and have waited over 5 minutes and nothing happens.
This doesn't happen in the Photoshop Elements Organizer; however, all I need is the Organizer and Video Editing so I have switched to Premier Elements.
Thank you,
Andrea

Andrea417
Glad all seems to have worked out for you.
I was about to go into...
Photoshop Elements 13 and Premiere Elements 13 are standalone products that come with the Elements Organizer 13.
When they are on the same computer, they share the same Elements Organizer 13 catalog.
So your suggestion that you got different Elements Organizer 13 results depending on whether you started on the Photoshop
Elements 13 versus Premiere Elements 13 side of things was challenging.
Best wishes
ATR

How can I select multiple people when filtering media using Photoshop Premier Elements Organizer 11?

I noticed that in using Photoshop Premier Elements Organizer V10, I was able to select more than a single person when filtering media. For example, I may want to find all of my photos that have me with my cousin, John as well as my friend Norm in them. With Photoshop Priemier Elements Organizer 11, I can only filter on a single person or filter on a group of individuals. Using a group does not always match the specific filter that I am looking for. Was this an oversight in the new version?
(By the way, this feature is also missing with "Places" as well... For example, I would like to be able to select Austria, Switzerland, and Germany media when adding an Event for my "Trip to the Alps". I can only select one country at a time.)
Any suggestions? Can we get this feature back?

Have you opened up the Filter menu, which opens along the top of the Organizer's Media Browser?
With it, you simply check the filters you want to apply, and the Media Browser will show you all media clips to which those filters applies.

How to save an edited viceo clip in premier elements 11 to my organizer (windows 07)?

How to save an edited video clip in premier elements to my organizer so that I can add teh edited video clip to my slide show on windows 7 operating system?

sanford5
This is not Adobe. We are Premiere Elements users trying to help other Premiere Elements users with their Premiere Elements workflows. Under those conditions, only Adobe may have the opportunity to access your computer in troubleshooting session between you and them. You can use the following link to contact Adobe via its Adobe Chat.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=using-my-product-or-se rvice
When the link opens, click on the statement "I still need help" to bring up Adobe Chat.
I have no idea if they will charge you a fee for the service ($40 US dollar/hour). It might not even help you (fee or no fee) because you do not have the latest version of Premiere Elements.
What you ask is easy enough. Let me try again with a step by step to see if we can get this working for you in principle and then fine tune the details.
1. Export your Timeline to a file, using Publish+Share/Computer and then one of the choices
Adobe Flash Video, MPEG, AVCHD, AVI, Windows Media, QuickTime, Image, Audio. I do not know what your project settings are, but I am going to guess at NTSC/AVCHD/Full HD1080i30. That would represent 1920 x 1080 @ 29.97 interlaced frames per second.
The following is going to be a mini test run in principle so we will cut to the core and overlook some things.
Go to Publish + Share/Computer/AVCHD/ and set Presets = MP4 - H.264 1920 x 1080p30.
Note that there is a field for Save In: near where you set Presets. Set the Save In for Libraries/Documents not C:\Program Files\Adobe\Adobe Premiere Elements 11. Keep out of the Program Files for matters such as these.
Go to the Elements Organizer 12 File Menu/Get Photos and Videos/From Files and Folders and then browse to and select your MP4 file that you have saved in Libraries/Documents.
You now should have your video represented in the Elements Organizer 12 with a thumbnail.
Please let us know if that works for you. If not, then please let us know where you need supplemental help to get the task completed. I will re-write if necessary.
We will be watching for your results.
Thank you.
ATR
Add On...A little side note for later...If you took your file saved to the computer hard drive and imported that back into Premiere Elements with Premiere Elements' Add Media/Files and Folders, you would get
a. the file imported into a new project
but also
b. a copy of the file automatically placed in the Elements Organizer 12.
If the ideas seem overwhelming, please take the steps on one at a time and follow exactly what is written. You should do fine.

Premier Elements 12 organizer crashes with Lesson 01 video

I recently upgraded to Premier ELements 12 & Photoshop Elements 12. I purchased Classroom in a book for Premier Elements 12. I followed the instructions in the book to load Lesson 01, and now the organizer crashes every time I start it. I tried to rebbot my PC, then shut in down & restarted. Did not help. I have an I7 chip 2600 running at 3.4 gigs, 10 gigs of ram, 2 gigs of video ram, and 1.5 tb free on a 2 tb hard drive. Help!

Ted
Thanks.
Your Field Option Show Hidden Files, Folders, and Drives is in order.
The second screenshot shows your "System Information". It compares to what I have, exceptions include I have Windows 7 Professional SP2 64 bit, I have 8 GB installed RAM.
So, then I ask, "If you explore the Local Disk C" do you see something like what follows?
Do we agree as far as to get to Users in the list? Were do we differ after that so that you do not get to:
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Elements Organizer
12.0
Organizer
As said, what we are after, the psa.prf file, is in that Organizer Folder at the end of the path shown.
Knowing the details of just how far we both follow the same path may help us to decide why the difference and if there is any reason to suspect an incomplete install of some Elements Organizer components.
In the course of your Premiere Elements installation, did you ever encountered any Shared Technologies errors?
More later.
Looking forward to further exchange of information.
Thanks.
ATR

In December I purchased and registered a copy of PS Premier Elements 12 for my MAC. I sue program exclusively for still photos. When I go from Organizer to Editor, I get a message that I need to download Elements, register program or download trial versio

In December 13, I purchased & registered PS Premier Elements 12. I use only for still photography. The organizer works just perfectly. When I go to Editor to edit and/or print I get a message to register product and/or download trial. Have I purchased the wrong product or have I missed something ?

Premiere Elements is for video editing.

How do i re-install Abobe Premier Elements? My purchased copy is corrupt. No discs-downloaded direct.

How do I ire-install my copy of Adobe Premier Elements? I downloaded it directly from Adobe-no discs. My copy is corrupt.

Elements 12 on windos 8.1
Sent from Yahoo Mail on Android
From:"A.T. Romano" <[email protected]>
Date:Fri, Mar 13, 2015 at 1:59 PM
Subject:[Premiere Elements] How do i re-install Abobe Premier Elements? My purchased copy is corrupt. No discs-downloaded direct.
How do i re-install Abobe Premier Elements? My purchased copy is corrupt. No discs-downloaded direct.
created by A.T. Romano in Premiere Elements - View the full discussion
stanleyb
What version of Premiere Elements on what computer operating system?
Download and insert your purchased serial number
https://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
Or from
ProDesignTools: Adobe® Developments in Focus
In the Search file, type in Premiere Elements ___ tryout, inserting your particular version number in ____.
More details on this if the first choice has problems.
Please let us know the outcome.
Thank you.
ATR
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In Adobe Premier Elements 12 Organizer

In Adobe Premier Elements 12 the Organizer closes as I try to open it

WeavingWater
I have found that the Elements Organizer 12 that is part of Premiere Elements 12 has a tendency to want to make a swift departure. The program is on Windows 7 and 8.1 64 bit.
The fix for me has been deletion of the Elements Organizer 12 settings file and/or creating a new catalog.
If the Elements Organizer does not stay open longer enough, then delete the settings file psa.prf via the path (Windows 7, 8, or 8.1 64 bit)
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Elements Organizer
12.0
Organizer
and in the Organizer Folder is the psa.prf file that you delete. (A new psa.prf file will be generated by the program once you open the Elements Organizer again.)
Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path.
Another way to get at that settings file is from the Premiere Elements workspace. As you hold down the Ctrl+Alt+Shift keys (altogether), mouse left click and hold the click on the Organizer tab at the bottom of the Premiere Elements workspace. Hold that mouse left click for about 15 seconds and then release it. You should see the pop up asking your permission to delete the Organizer settings file. Click Yes. Release the Ctrl+Alt+Shift hold down.
As for creating a new catalog, see Elements Organizer File Menu/Manage Catalogs/Catalog Manager.
Please let us know if any of that worked for you. All that has been working for me. The Elements Organizer will run fine for a time and then revert to the bad behavior which is quickly remedied by the techniques cited above.
ATR

Premier Elements Organizer 10.0

I am new to Premier Elements, ver. 10.0. When I first opened it, 900+ photos appeared in Organizer. I don't know where they came from - perhaps from my Photoshop elements 7.0. I don't want them there and tried to delete but got a warning that they will be deleted from my hard drive. As I don't want many of these deleted from my photo albums, I backed off.
I have been unable to find an explanation in any tutorial for either how they got there or how to delete? Help please.
Thanks.

If you want to delete the images from the catalogs and NOT from the harddisk, Select all the images on the catalog and then right and select 'Delete selected items from catalog'
Once you will do that it will give you a confirmation dialog, UNCHECK the option 'Also delete selected item from hard disk '
and click ok, by doing this it will delete the images from the catalog but NOT from the hard disk .
-Harshit yadav

Bought Premier Elements yesterday. EVERY time I try to open a set of clips with Editor, I am told I have to sign into my Adobe first. I do this and wait for several minutes for the password dialogue box to open, enter my password. then wait and wait until

Bought Premier Elements 13 yesterday. EVERY time I try to open a set of clips with Editor, I am told I have to sign into my Adobe first. I do this and wait for several minutes for the password dialogue box to open, enter my password. then wait and wait until my pw is recognized. Accept agreement. Agreement screen disappears and I'm back where I started. Try to open video clips with editor again and get the same demand to log in. Please advise asap. thx

Oldcameraman
Please do not duplicate a thread. The threads are answered as soon as possible. We are not Adobe. Just user to user.
I have answered your most recent of the duplicates
Premier Elements 13 Organizer Works. Editor doesn't. Log in doesn't work
It is uncertain just how far we can go to help you since you do not appear to have Premiere Elements any
longer.Seems you demanded a refund from Adobe Chat, got it, and now are left with a non purchased program which I
am not sure can be used.
Duplicates tend to confuse the person asking the question as well as those attempting to reply. As I suggested in the
above mentioned thread, try to sort out your situation with Adobe via its Adobe Chat.
ATR

How do I fix sound not importing properly from a Fuji video capture (MPEG, 48000 compressed) on Premier Elements 11 (just imports chopped noise)?

Can anyone help? When I add .Mov MPEG video file captured with a Fuji camera (1920x1080 image, 29.97 frame rate, 48000Hz stereo compressed sound), although the video is smooth/good, the sound gets added but its just a clipped noise rather than the actual sound track. The video & sound play fine on all other software on my PC, even if just play the file using Adobe Organizer, BUT Premier will not import it correctly....help...

9
Please give us more information.
What computer operating system is your Premiere Elements 11 running on? When you view and listen to the playback of the Timeline video in the Edit area monitor, are you working with the rendered or unrendered Timeline?
What is the model/settings of the Fuji camera that recording the video? The settings seem to be for 1080 but is that 1080i or 1080p?
Are you saying that your video has a .mov file extension? What is the significance of MPEG video - I am thinking in terms of video compression? AVCHD, H.264, MotionJPEG, or other for video compression?
What are you or the project setting as the project preset to match the properties of the source video?
(See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio (even if they look grayed out.)
Do you have the latest version of QuickTime installed on your computer? If you go into Publish+Share/Computer/QuickTime, do you see all the QuickTime presets? Please explore Edit Menu/Preferences/Audio Hardware ASIO settings Input as well as Output.
We will be watching for your progress.
Thanks.
ATR

Corrupt Organizer in Premier Elements 7

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