Corrupted/Locked out apple ID "An Unknown Error has occurred" logging into support?

Question

I was forced to use a different apple id to log into this support community because all attempts from different devices and browsers using another ID have ended up at the password prompt with "An unknown error has occurred" at the community login screen.  The ID can still be "manged" and appears to be able to make purchases from the iTunes Store over the internet.  A phone incident case number 388249960 was opened and I spent over an hour on the phone with this problem.  The ID in question was set up more than two years ago to help with my wife's iPad 1 which we paid 800 plus for,,, all the storage and bells and whistles.  Recently she started using the iTunes store to purchase and download television series and we got in trouble because her directories were filling the c:drive on a Vista Business computer she normally uses.  Before starting to deal with the problem of storage, I tried to make sure everything was up to date and downloaded/installed the latest iTunes 11.0,1,, to her machine.  I already had it on another machine running Windows 7 and two older Windows XP machines.    All of them were "tested" for home networking to our Apple TV so that I could go to the TV and find a computer which could be used as a source for streaming music, videos, etc., etc. all based on her ID.  As of this writing, I believe all of that functionality still exists, but, when I navigate to support and try to log in using her ID and password, I get re-prompted for the password and then "Locked Out" when "An Unknown Error Has Occurred" pops up above the login via the web site.
I am writing this after much agony and travial via an obsolete instance of Windows Explorer running on Windows XP Home Premium on an old portable using a newly created Apple ID which does not appear to have the same problems logging into the support community.  Can anyone out there help me?
I have gone to war with Comcast's "free" security enhancement software "Constant Guard" believing that it might be the source.  This machine had it installed at one time and has had it completely removed, but... it still experiences the error when my wife's ID is used.
The issue may be related to the recently added requirement for secuity questions and recovery email addresses which I tried to address for her ID and inadvertently ran into conflict/problem with using certain other email addresses with her ID.  Perhaps something is corrupted in the database for her ID, or related to problems with support for esoteric things like Microsoft's .NET enhancements which I have long been using on my computers, or possibly Constant Guard "started" the problem because it was probably running when account security data was being updated via the Apple web site?  I tried to get information about what I thought was the "recovery email address" associated with her account and was told by Apple Web sites that it was "in use" as an apple ID and could not be used as her recovery address.  When I called trying to confirm that this ID was "mine" I was able to provide one of two security clearance pieces of data, but not enough information to get the support person to straighten things out for me. I ended up creating "yet another" ID just to get clear of the mess.
I made a suggestion to one of the folks I spoke with that an improvement to the functionality of apple ID's would be to support "consolidation" of accounts so that if several different Apple devices had been registered with different ID's and they all belonged to the same user(s) that a "common ID" could be created.
I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email.  or phone.
Message was edited by: [email protected]

Answer 1

[email protected] wrote:
I'm reluctant to post apple ID's in a public support forum, and would prefer to deal with this by private email.  or phone.
Then contact Apple directly.
This is a user to user technical support forum.  No one here has access to manage Apple ID's other than their own.
There is no Apple presence here.