Corrupted Media Player

Whenever I attempt to play a wmv file on Media Player I get the round spinning beachball for about 2 minutes and then Media Player pops up and there is a lot of weird Chinese looking writing in the play window and the video does not play. This began happening after I watched a PBS documentary online.
I believe that somehow either a weird plugin was put into my system, or Media Player was corrupted somehow.
I have tried to delete my current Media Player and download a new copy to no avail. It keeps happening. This is driving me crazy and I don't know what to do. Please help!!!!!!

I can't get any .wmv files to run on anything.
QT 7.0.4; WMP 9, Real Player, or MPlayer for OSX.
I've tried older .wmv file created before WMP 10 was released and still no luck.
Being on a new Intel iMac I can't really go back to QT 6 or earlier versions of the other players.
While I do prefer QT mpeg & .mov files for the quality, there are too many news videos that just won't play.

Similar Messages

Windows media player 12 library is corrupted

I have a new HP p7-1236s with Windows 7 64bit OS. As I was setting up I needed to install the software for a Fuji Finepix A330 digital camera from a prior system. I installed from the CD which was not compatible with Win 7 and then used Fuji's Updater to bring it up to ver. 5.5 which worked fine.
After doing this I found I could not add video to my Windows Media Player 12 Library by playing an item. After much trouble shooting and a LOT of wasted time I determined that the WIndows Media Platyer Library is corrupted. (Used Microsoft's Auto Fixes which can reset Media Player so that set-up can be re-run but the library remains corrupted. Win Media Player 12 does not seem to be available independently. Only embedded in Windows 7.)
Nothing I do will correct it. All 'solutions' are circular. (Microsoft says contact HP. HP Support Assistant provides only useless FAQs. No information on how to actually contact HP (which Microsoft requries for OEM software.)
This appears to be a common problem. Can anyone offer any insight? THanks.

I am not sure if this will work for the library but it may be worth a try:
http://support.microsoft.com/kb/929833
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may click on the white star in the "Kudos" button for any helpful post to give that person a quick thanks. These feedback tools help keep our community active, so you receive better answers faster.

Adobe Media Player Corrupted? Won't uninstall or update.

Windows XP, Adobe Media Player 1.1. I try to uninstall through the control panel and get a dialog box with unreadable characters, then an error message pops up. After clicking OK the uninstaller backs out and closes.(http://img517.imageshack.us/img517/5913/adb1.jpg).
I try to replace and uninstall through Adobe Media Player website (http://www.adobe.com/products/mediaplayer/). Both Replace and Uninstall fail and results in an error (http://img689.imageshack.us/img689/2964/adb2.jpg).
Uninstall and Replace result in: "Sorry, an error has occured. The application could not be installed. Try installing it again. If the problem persists, contact the application author." (http://img163.imageshack.us/img163/1862/adb3.jpg)

I have the exact same issue - but the funny thing is that it is only on my iMac - my MacBook Pro is fine and they both have 10.7.2 and the same latest Flash Player, so I think it might be a hardware problem to be honest.
Ever since upgrading to Lion my iMac has been that way - my MacBook Pro had the problem with the first update from Adobe but after the second update of the Flash Player everything is fine on the MacBook Pro.
How old is you MacBook Pro?

Windows media player is corrupt

I was advised to uncheck wmp in windows features so I did and it is disabled. There actually was two wmp programs on my computer. It was stolen / borrowed for awhile so I think somebody installed another version of it to control my computer cuz I had no
permissions to it by the trusted installer so the uncheck in win features shut it down. But on another note Flash Player makes me install it everytime I want to use Utube or Spotify but Flash Player has done that before. I gave up on spotify (is that a problem
web based player?) I hope not cuz I have tons of music in my profile. So problems list
Flash Player update services is set to automatic but always stopped...I use services to configure how it starts and it will say "Adobe Flash Player Update Service on local computer started and then stopped. Some services stop automatically if they are
not in use by other services or programs" What does that mean? How can I get it to stay started on any program? Right away when I ask to START SERVICE by right click in properties or left pane Start Service it goes
to that quote. So what do you or anybody think this media problem comes from? Also my physical memory is in high use and CPU is hardly in use, what does that mean?

Fix Windows Media Player video, and other media or library issues
S.Sengupta, Windows Entertainment and Connected Home MVP

Bug & Conflict w/ Palm Destop 6 & Windows Media Player

I am a long time Palm user but my T2 was not getting much use considering I was already carrying Two cell phones. But I was excited to get an upgrade to a Centro for one of my phones. Now I am dealing with the differences between PalmDesktop4 (PD4) and PD6 on Windows XP SP3.
I found what appears to be a critical bug in the installation of PD6 in that it has some very undesirable interactions with Windows Media Player (WMP) 10 & 11. Let me preface by saying that I am not using WMP or PocketTunes for any syncing or transferring any media to my Centro. My Centro is only used for calendar, contacts, calculators, and Docs2Go.
I have installed PD6 and the PD6 user data to a removable drive for personal privacy on a work computer. The error is that when ever the drive is not mounted and wmplayer.exe is started, Windows searches for the Palm Access Installation package on my removable drive and attempts to start a installation of PD6. Of course it does not find the .msi and the only thing that happens is my computer locks up till I close WMP and then the ACCESS installer goes away. If the removable drive is mounted with the PD6 application directory and the PD6 user data, WMP loads quickly and appears to work fine.
Why is WMP trying to connect to applications or support files in the PD6 application directory?
I can only assume that the new PD6 media tab now is hooked into some windows media services. PD6 must be registered as a client/helper app to windows media and WMP is trying to load or locate the registered resources.
The big problem with this is that my user data path gets over written with PD6 installation defaults in the Windows Registry and I have to manually reset all the PalmDesktop registry data to point PD6 at my really user path on the V: drive.
This should not be installed this way. The association between the two applications appears to be an error in the ACCESS installation package for PD6.
I used Palm.com “Chat” support four or five time for some very basic support in getting my new Centro setup. The Palm.com “Chat” support was great. For this issue they were absolutely useless. One support person affirmed that I should be able to use the removable drive, the next just had me do reinstalls for PD6 (that I had already done) and then told me I would have to use the defaults for C:\Program Files and D:\Documents and Settings\username... They recommended that I use the Palm.com phone support number.
I did this and it had to be one of the worse support calls I have made in a while (case number 1-51474282949). Why is it impossible to get any computer software or hardware company to support the desktop software they putout? I got the same tech support baby talk about “reinstalling the application”, “use the default installation path”, “its not our application” and “you will have to contact Microsoft for support on your operating system”. Ahhhhh!
I was not even able to speak with a “Level 2” tech support person. I demanded that I be connected to a technical person a not just fed the same FAQ crap that I could find on the website. The “Level 2” person would not take my call but just passed the message to the “Level 1” Person that I would have to contact Microsoft.
So I am posting this message here to the Palm fourm in hope that the software engineering team will see this and be able to either patch their software or give me the .reg key to break the association between WMP and PD6. Below I have posted a long list of my Chat support that explains the issues in further technical details, and also details the lack of detailed skilled support available at Palm.com.
Help? Direction?
I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
"DesktopPath"="V:\\PalmDesktop6App\\"
"HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
"Path"="V:\\jcollyer-files\\PalmDataV6_001"
"UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
"PIMVersion"="6.1.0"
"DesktopExe"="Palm.exe"
@=""
"Desktop Language"="ENG"
"INSTALLDIR"="V:\\PalmDesktop6App\\"
"VM_Username"="John Collyer"
When the key gets messed up it defaults to the standard palm desktop path:
"C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer.
Dan(Sun Oct 19 2008 16:04:52 GMT-0400 (Eastern Daylight Time))>
1. Click on Start.
2. Click on Run.
3. Type "regedit" and click Ok.
4. Then Registry Editor window will open.
5. Double click on HKEY_CURRENT_USER.
6. Then click on +sign beside Software.
7. Now delete all the folders which start with Palm.
8. Also delete the folder called US robotics.
9. Now Double click on HKEY_LOCAL_MACHINE.
10. Then click on +sign beside Software.
11. Now delete all the folders which start with Palm.
LiveAssist Transcript
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chat id: 7f2a7664-50e8-40fb-8933-f82278d33b6d
Problem: Palm Deskto & Windows Media Player?
John_Collyer > I have my palm application directory installed to V:\PalmDesktop6App and the user data files installed to V:\jcollyer-files\PalmDataV6_001 This is a removable drive that I install on my work computer. I remove this drive and take it home with me. Doing this allows me the ability to keep my palm data secure but I can still use my computer at work to manage my palm data.
If the V:\ drive is not mounted when I run palm desktop, Palm desktop messes up the "Path" regestry key:
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Core]
"DesktopPath"="V:\\PalmDesktop6App\\"
"HotSyncPath"="V:\\PalmDesktop6App\\Hotsync.exe"
"Path"="V:\\jcollyer-files\\PalmDataV6_001"
"UserConduitFolder"="C:\\Documents and Settings\\jcollyer\\Application Data\\HotSync\\Conduits"
"PIMVersion"="6.1.0"
"DesktopExe"="Palm.exe"
@=""
"Desktop Language"="ENG"
"INSTALLDIR"="V:\\PalmDesktop6App\\"
"VM_Username"="John Collyer"
Dan > Hello John_Collyer, Thank you for contacting Palm Technical Support. My name is Dan. How may I help you?
John_Collyer > When the key gets messed up it defaults to the standard palm desktop path:
"C:\Documents and Settings\jcollyer\My Documents\Palm OS Desktop"
I found this out because every time Windows Media player starts it tries to start Palm Desktop or the Palm Desktop install/remove program. I get a pop up window and progress bar that says “Palm Desktop by Access”. The only way to get rid of this pop up window is to shut down windows media player. So if my V: drive is not mounted just starting windows media player corrupts the user “Path” registry settings. It just so happens our work voicemail uses media player on the computer. I am using window media player 11.
What the heck is going on? How can I stop Windows Media Player from triggering the palm desktop application? Better yet why does it even try?
It does this when I simply open windows media player, even without a file. Just opening the Windows Media player application by it’s self causes this behavior.
Dan > Please let me go through the information you have provided.
John_Collyer > Ok standing by...
Dan > I understand that you have issue with the Palm Desktop and windows Media player getting messed up .
Dan > Sure I will guide with the issue .
Dan > May I know since when you are facing the issue ?
Dan > Please let me know the Operating System you are using. Is it Windows 95/98/ME/NT/2000/XP/Vista or MAC?
John_Collyer > I had this problem from the first install about two weeks. I use PalmDesktop 4 with my T2 for years on a removable drive never had an issue. PD6 only allows me to set the user path during installation. So I have been having issues with the reg keys getting messed up for a while. I though just creating a .reg file to fix the problems was going to be simple till I found windows media player was trying to autostart palm software???
John_Collyer > Windows XP SP3
John_Collyer > I am a new owner of the Palm Centro not using the T2 with PD6
Dan > Thank you for information .
Dan > I got the issue .
Dan > There are more than one version of the Palm software in the computer .
John_Collyer > No only PD6 now
Dan > That's reason the Drivers in the Registry are messing up and causing the issue .
Dan > Okay .
Dan > Do you have any data in the Palm Desktop ?
John_Collyer > Yes, when the V: drive is mounted everything works great, perfect. Windows Media player even load without a hitch. I would even deal with the .reg fix work around I made to over write the registry. I still don't understand why the application tries to load when it is installed on the V: drive if the v: drive is not present. It has to be the install/uninstall .msi file that runs the Add/Remove programs feature in widows control panel. Why does any of this change the user path?
Dan > I will explain you .
Dan > The reason for change of the path is with the corrupted applications and computer settings .
John_Collyer > Sorry, Why would the .msi file run if Windows Media is started?
Dan > .MSI file is the supporting file for Windows Media player .
Dan > That's reason for executing of .msi file during the windows media player .
Dan > To fix the issue we must perform clean uninstall and reinstall so that you will not have any further issue .
Dan > Let me know if you are comfortable with the clean uninstall and reinstall if the Palm software .
John_Collyer > I've uninstalled PD6 and reinstalled it like 12 times. If the V: drive is missing it really messes up the PD6 software. To keep me from doing this by launching PD6 from the C: drive I installed it to V:. No .exe no launchy. It works fine. What is hooking into windows media player. A .msi is a Microsoft install package, not a media file. We can do a clean install but why would running windows media player start the palm install/uninstall .msi file? I have not heard why?
John_Collyer > All my installs have worked fine. Unless there is a deeper cleaning process you can help me with other than running the remove program, is it worth trying AGAIN?
Dan > Did you perform clean uninstall and reinstall >
John_Collyer > Clean = remove program, reinstall, and sync to a new user folder? Then Yes. Other options?
Dan > No we need top perform few other steps .
John_Collyer > Ok shall I "Remove Program"?
Dan > No please wait .
Dan > First please let me know if you have any data in the Palm Desktop in the computer .
John_Collyer > Yes, but it is also going to be kept in the phone correct? It will survive if we create a new user folder right?
Dan > Yes .
Dan > Please let me know the user name given during the Sync .
John_Collyer > Well then I think it is safe, I have recently hotsynced so the data should be a match?
John_Collyer > John Collyer
Dan > Cool .
Dan > Thank you for information .
Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
Dan > In the computer open My documents -->Palm OS Desktop-->locate folder called CoolyJ .
John_Collyer > No user folder there.... It's on the V: drive V:\jcollyer-files\PalmDataV6_001\CollyeJ Yes?
Dan > Please wait .
Dan > Please right click on the Palm Desktop and then click on Properties .
John_Collyer > the .exe in V:\PalmDesktop6App or the shortcut in start menu?
John_Collyer > start menu= V:\PalmDesktop6App\Palm.exe
Dan > You will have the Palm Desktop icon on the computer desktop .
Dan > Okay .
Dan > Thank you for information .
Dan > Please take the back of the Palm Desktop data in the computer .
John_Collyer > Destop target = V:\PalmDesktop6App\Palm.exe tpp
John_Collyer > ??? Please take the back of the Palm Desktop data in the computer
Dan > I mean to tell you that we must save all data of the Palm Desktop in different location .
Dan > I will assist you .
Dan > In the computer open V:drive-->locate Palm folder .
Dan > Open Palm folder and check if you have folder called CoolyJ .
John_Collyer > V:\jcollyer-files\PalmDataV6_001\CollyeJ
John_Collyer > No CoolyJ
Dan > Okay .
Dan > In the computer open Vrive-->Collerfiles-->Copy Palm folder and paste on the computer desktop .
John_Collyer > done
Dan > Okay .
Dan > Do not delete the Pal folder that was copied to computer desktop .
John_Collyer > ok
Dan > First go to Start-->Control Panel-->Add/Remove Programs. There Palm or PalmOne or Palm Desktop will be listed. Click Remove against it.
Let me know once you are done with unistallation process.
John_Collyer > starting
John_Collyer > done, next
Dan > Now in the computer open V:drive-->Collerfiles-->Rename Palm folder to Palmold .
John_Collyer > already there
Dan > Okay .
Dan > Now we need to perform Registry Clean up .
Dan > Please perform the steps provided .
Dan > 1. Click on Start.
2. Click on Run.
3. Type "regedit" and click Ok.
4. Then Registry Editor window will open.
5. Double click on HKEY_CURRENT_USER.
6. Then click on +sign beside Software.
7. Now delete all the folders which start with Palm.
8. Also delete the folder called US robotics.
9. Now Double click on HKEY_LOCAL_MACHINE.
10. Then click on +sign beside Software.
11. Now delete all the folders which start with Palm.
John_Collyer > still working
Dan > Please take your time .
Dan > I will be with you .
John_Collyer > done
Dan > Cool .
Dan > You are pretty fast .
Dan > Now clean uninstall of the Palm software is done .
John_Collyer > I was already deep in the registry look at this all thats how I found the "Path"
John_Collyer > Now we reinstall? Can I still use the V: drive for application files and user data?
Dan > Yes .
Dan > You can use V:drive .
Dan > After you install the Palm software perform Sync and make sure that Sync is success .
Dan > And you will not have sny issue with the Windows media player messing up .
John_Collyer > Ok I will start the PD6 install now
Dan > Please go a head .
Dan > Thank you for all the cooperation and patience in the chat session .,
John_Collyer > working almost done
Dan > Awesome .
Dan > But after installation is complete we need to restart the computer .
Dan > We must restart the computer for necessary changes to take place .
John_Collyer > how do I get back to you in support?
Dan > I assure that you will not have any further issue ,
Dan > However if you do have any further issue .
Dan > Please login with the same user name and email address .
John_Collyer > Palm Support can find me after that?
Dan > Yes .
Dan > I will have Our chat session in Our Data Base .
John_Collyer > Ok then it is time for a restart?
Dan > So that once you re contact us we will check with the required information and pull the chat session already we have done with .
Dan > And proceed with the further steps .
Dan > Please go ahead .
John_Collyer > Till then, good bye...
Dan > Please let me know if I can be of any further help .
Dan > Analyst has closed chat and left the room
Did all this above. Still have Windows Media Player trying to launch the ACCESS .msi installer which creates these processes:
IDriver.exe (x5)
IdriverT.exe (x1)
MSIexec.exe (x3)
I have let windows media player and windows installer run a bit longer and I get a second window titled "windows installer" with the text:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter and alternate path to a folder containing the installation package 'Palm Desktop by ACCESS.msi' in the box below.
[C:\DOCUME~1\jcollyer\LOCALS~1\Temp\_is4\]
this is the default text.
I browsed my way to C:\WINDOWS\Installer and found a new .msi for PD6 called C:\WINDOWS\Installer\45599.msi and renamed it to C:\WINDOWS\Installer\45599_PalmNeedsBetterSoftware_msi
Still have the same issues from above. I thought if the .msi failed to be found then the error might just get passed over. So I do not know where IDriver.exe or other MS Installer applications is getting the values for 'Palm Desktop by ACCESS.msi'?
Again it is very odd that the ACCESS installer it trying to run when windows media player is launched (even with out any media, app only). Please do not tell me to do another "Clean Install" that is just BABY-TALK tech support at this point!!! I need to know why the PalmDesktop ACCESS installer is hooking into Windows Media Player. There is no doubt something odd is going on. As long as the V: drive where my Palm Desktop applications and user data is stored there is no problem. As soon as the V: drive is off line I have all these issues.
I noticed that PalmDesktop now has advanced media tools to "Make Video" in the media tab of Palm Desktop. This is where you can export a .mpg slide show of all you photos from your palm photos.
I would bet you a free year of Verizon's wireless data plan that the new Palm Desktop is registered as some type of client application to windows media service. When windows media player loads it tries to register all the clients and the Palm media client application is not available so some how MS Windows tries to start the PalmDesktop installer to fix the client media application.
Please note that I am not using Pocket Tunes at all, not trying to sync pTunes with Windows media or Rhapsody or any other media junk. Right now I want my palm to just be a extra smart contact and calendar manager, that’s all.
PALM NEEDS TO PATCH THIS. Palm Desktop should call Windows Media when it needs it, not have Palm Desktop registered as a client application to Windows Media by default!
PLEASE TELL ME THERE IS A SIMPLE FAQ FIX FOR ALL NONSENSE???
Post relates to: Centro (Verizon)

Thank you so much for replying.
Yes I have removed and reinstalled WMP.
I had good results with the PD6 application installed on the default path onto the C: drive with the one exception that if the application was launched by accident and the user data path was not available, the PD6 application would blow away my custom user path registry settings. Now that I know what they are I have made a .reg file to repair my registry to my desired user data paths.
Installing the application on the removable drive appeared to help prevent me from launching the application by accident and overwriting my registry with default user paths.
So which is the less of the two evils?
If the application directory is not available, windows media player still tries to launch the .msi for installing PD6.
If I install the application to the C: drive but the user data to the removable drive, launching the PD6 application without the user data drive will still corrupt my registry settings for a user data path.
Both these issues seem like a logical (if not easy) fix that should be done in the PD6 application and installation package. I mean really, cannot anyone tell me why windows media player is checking the PD6 application directory? Why in PD4 did we have an option control for setting the user data path from the PD4 application? Why is this option not in the PD6 application, just the installer?
I am given a choice during installation to move the user data to another non default location. Why else would this be provided if not to accommodate my kind of request to store the user data into an alternate location other than “My Document”. Certainly Palm is not trying to force the users on how to protect and store their personal data?
Post relates to: Centro (Verizon)

How to Reinstall Creative Media Player Software

October 2nd 2006
If your update for Creative Media Source, Creative Media Player, and any associated programming has corrupted your system and you need to reinstall the older version or reinstall any of it period this information is critical to avoid serious frustration. It took me four days to figure this out fully and it was HARD to figure out with NO thanks to Creative Technical support. If anything Creative OWES me for this information since they are too stupid to answer my questions with anything but canned answers. It was posts on the Creative forum and several searches in Yahoo and Google that helped lead me to the conclusion of this issue and I feel that you as a Creative customer are not going to like this at all but hey, I?m just the messenger so please don?t kill me! Word of warning! Formatting your hard dri've and reinstalling all your software is far easier than what I am about to instruct you but what I figured out does work and seems to be the ONLY way of really fixing this bug. This applies to the Audigy Z 2S Platinum and should apply to ALL Creative Software in this line of Creative Products.
What caused this in the first place:
I was happily running the supplied creative Media Player, Media Source Go! software with THX, Dolby, and the other features that came with my Audigy Z 2S Platinum. As a conscientious computer user I like to keep things up to date and like to keep my software updated so I went to the Creative site and performed the automatic updates. BIG, BIG mistake! I lost the Equalizer, THX, the Mixer, and everything BUT the most basic of applications to this sound card. The point of me buying it in the first place was the features. The updates stripped me of them. When I tried to reinstall the original software the problems began. When using the supplied installation disk and attempting to uninstall the software was problem one. Creative never had the forethought of supplying an accurate uninstallation feature so when you use the ?Add/ Remove Program? feature you do not get the junk that Creative hides in your file system much like trying to extract AOL Files (which gave me the inspiration for getting rid of the corrupted installation of Creative Software). Like AOL software Creative is extremely invasi've and hides in a number of places you would not even think to look in.
The Issues you will be facing and the associated Error messages:
Upon reinstallation of the old software after my first of many attempts at removing the old installation I began to get the following error messages upon startup of the Media Source software, ?Exception-Created Object:Exceptions:FactoryNotFound Message:?Invalid Factory in Created Object: AudioChannelMappingMSG? and ?PFX file missing or corrupted, application will now terminate?, and the last of your nightmare messages ?Device not found by application and application will now terminate?. If you get any of these messages you are screwed and face a serious uninstallation procedure to correct this. Thanks to this you should be able to fix it all and get your reinstallation to take properly.
Something to keep in mind and I only found out about this the day before I wrote this, Apple Quicktime 7 has a serious conflict issue with DemoShield and the removal process is the same for the Creative Software since uninstallation will not get Quicktime out either. Before you reinstall remove Quicktime 7 or you are going NOWHERE! Quicktime 6 does not appear to interfere with the installation. You will get the error message ?DemoShield has encountered a problem and needs to shut down? followed by the computer wanting to send an error report. This is a sure fire sign that Quicktime is interfering with the installation along with the file DEMO32.exe which will need to be deleted.
Another thing I need to mention is that you WILL need the following software or something similar to eliminate all traces of Creative software, Error Expert, RegEditXP, Directory Cleaner, and Find Dead Links. This software will get the impossible and hidden stuff you will not find or be able to get rid of otherwise.
Preparation for this task:
Kick on some music, smoke a FAT joint, drink a beer, or do both because this process is involved and frustrating! If you don?t drink or smoke or both than I hope God is with you because you will be cursing and swearing when something does not go right. Remember, I was at this for four days FULL TIME with minimal information to go on. Patience is a MUST or be ready to pay an expert a LOT of money to deal with this.
Now it begins:
NOTE: It should not be necessary to uninstall the Card itself. The software and not the PCI card is the issue and the drivers are not what cause the hanging reinstallation. I did at one time in the process of figuring this crap out pull the card but when I managed to fix the problem I had left the card in. Again it is NOT necessary to pull the Sound Blaster card from it'ss slot to effect the fix for the software.
NOTE: Should at any time in this extraction process you get the message ?Application cannot be removed? or ?Another application is using file and it cannot be removed? hit CONTROL/ALT/DELETE to open the Task Manager. Click APPLICATIONS and if Creative software is running click END TASK. You can then continue the extraction process.
: TRY to save all of your important media files in another directory (preferably in another dri've or partition. Another dri've is preferred) before you begin this so you don?t loose your music and video files to an accident, misunderstanding, or software association. Making a special holding folder with an easily recognizable name not having Creative in its name will help keep you from accidentally deleting these files in the event the search turns them up.
2: Go to the ?Add Remove Programs? in the control panel and remove all instances of Creative you can find. When that is done go to Run\msconfig and select ?Selecti've Starup? and UNCHECK ?Load Startup Items?.
3: Restart the computer. Now the fun begins. Put on your hunting hat, you are on digital safari!
4: When the computer starts up you will be notified by msconfig that changes have been made to the way the computer starts. Hit the red X and close the message and do the same for msconfig. You will see the prompt ?restart computer? or ?close without restarting?, select ?close without restarting?.
5: Open Windows Explorer, Start\Programs\Accessories\ Windows Explorer. The search feature here is a great help but for the moment get the obvious crap first.
6: In Windows Explorer click ?View? and select ?Show hidden files? in the selection menu window. This will allow you to get the stuff that regular uninstallation can't get at nor will a regular search reveal. THIS IS A VERY IMPORTANT STEP DO NOT TRY TO WORK AROUND IT OTHERWISE YOU WILL FAIL EXTRACTING ALL THE JUNK!!!!!
7: Look for these three directories first:
C:\Documentsandsettings\USERNAME\StartMenu\Program s\Creative
C:\Documentsandsettings\Aministrator\StartMenu\Pro grams\Creative
C:\Documentsandsettings\USRNAME\Applications\Creat ive
Delete them!
8: Now go to the C:\Programs\Windows directory. This gets touchy. WORD OF WARNING TO NOVICE AND INTERMEDIATE COMPUTER USERS ALIKE (Experts should need no warning about this) BE VERY CAREFUL ABOUT WHAT YOU DELETE HERE! THERE ARE FILES HERE CRITICAL TO THE OPERATION OF ALL OTHER APLICATIONS ESPECIALLY WINDOWS AND DELETING THE WRONG ONE WILL RESULT IN A COMPUTER THAT WILL NOT START! You can confirm who made the file by pointing at the file in question with your cursor and it should display the maker of the file.
You will be hunting any and all programs with the following beginnings, CT, SB, ct. The files beginning with ?ct? can either be Creative or Microsoft, CONFIRM EACH BEFORE YOU DELETE THEM.
The Windows files you will be looking in are:
C:\Programs\Windows\ime
C:\Programs\Windows\inf
C:\Programs\Windows\PIF
C:\Programs\Windows\prefetch
C:\Programs\Windows\Registration
C:\Programs\Windows\System
C:\Programs\Windows\System32
Lower down in the Explorer window you will find the following files that also need to be deleted:
C:\Programs\Windows\CTCCW.DLL
C:\Programs\Windows\CTDCRES.DLL
C:\Programs\Windows\CTDV0K.CDF
C:\Programs\Windows\CTDV0K2.CDF
C:\Programs\Windows\CTDVAUDY.CDF
C:\Programs\Windows\CTHELPER.EXE
C:\Programs\Windows\CTRegrun.exe
C:\Programs\Windows\CTRES.DLL
That gets the obvious and less obvious stuff out but the hunt is not over by a long shot.
9: This is where it begins to get complicated. In Windows Explorer you will be using the Search button.
Click Search and look for these files:
HKLM\Software\Creative Tech\Software Installed !!DELETE THIS FILE!!
Demo32.exe !!DELETE THIS FILE!!
Creative
SoundBlaster
{5CDDF96A-BC34-4D72-9ABA-EFFF0C39977} !!DELETE THIS FILE!!
AC3 !!Delete any and all files found associated with Creative. With the AC3 files MAKE SURE they are Creative file before deleting them. There are AC3 files unassociated with Creative and they will appear in your search. ATI uses AC3 decoders as well and you DON?T want to screw up an application that is not the problem.!!
THIS COMPLETES AS MUCH OF THE MANUAL EXTRACTION YOU CAN AS A USER GET TO WITHOUT THE ASSISTANCE OF SOFTWARE.
0: Run Directory Cleaner and set it for Creative Audio and click CLEAN followed by setting it for Creative Audio Light and again Click CLEAN. Shut down Dri've Cleaner when you are done with this step.
: Run RegEditXP and fix all issues it finds and close it when it is done.
2: Open Error Expert and set it to Scan for Registry Errors. This gets the stuff RegEditXP misses. When it has found the problems it can select FIX.
3: While still in Error Expert select ADVANCED SYSTEM TOOLS and select STARTUP LIST MANAGER. Remove Creative from the list in any form you find it. Close Error Expert when done.
THIS COMPLETES THE REMOVEAL PROCESS FOR CLEARING YOUR COMPUTER OF CREATIVE SOFTWARE.
IF YOU HAVE QUICKTIME 7 IT HAS TO BE REMOVED DUE TO A COMFLICT WITH CREATIVE INSTALLATION SOFTWARE!
If you do not have Quicktime 7 then open msconfig, reset your computer to ?Normal Startup?, click ?Apply?, then close msconfig and restart. You can now reinstall your original software.
4: Removing Quicktime 7:
This sucks as well. Uninstalling Quicktime 7 from the ?Add/remove Programs? will not work. First make sure it is OFF. If it is acti've it will not be removable. Check with the task manager and in your system tray at the bottom right hand corner of your computer monitor. If you see the blue ?Q?, close it before beginning the extraction process or it will get very complicated.
Windows Explorer Search found all the files I needed to remove but like Creative reference all the same folders in C:\Programs\Windows as you did for removing the Creative Software and remove all references of Quicktime you find;
C:\Programs\Windows\ime
C:\Programs\Windows\inf
C:\Programs\Windows\PIF
C:\Programs\Windows\prefetch
C:\Programs\Windows\Registration
C:\Programs\Windows\System
C:\Programs\Windows\System32
Windows Explorer will lead you to other programs it hides in and the one file I could not remove under any and all circumstances was the one in C:\Programs\Adobe. That one reference will not interfere with anything so you can leave that one. Once you have removed Quicktime 7 go to msconfig and select ?Normal Startup? and restart your computer.
After your computer boots up fully slap the CD ROM in the dri've and it should begin to start up as if it was never installed in the first place. You will get the prompt to, ?Modify, Repair, or Uninstall? software. Uninstall is a joke since it does not work and it is unnecessary. There should be nothing to repair after all of this so I chose Modify. I now have the original software that worked right when I first got the Audigy Z 2S sound Card and it works fine. As a footnote to all of this I did get one error message when I restarted after the installation. It said ?cdrw32.dll missing? but it had no apparent effect on my computer. A subsequent reboot and the message never reappeared. I am not looking this any deeper than I have to since the message never reappeared and I suspect it had something to do with the reinstallation process of Creative Media Source and the media player.
The End!

Audio Console is included in the latest drivers, the easiest way to reinstall it is to reinstall the drivers but if you want to reinstall only the app, uncompress the drivers package with WinRAR and run the setup program from the AudCon Folder. If your X-Fi is OEM you may need to mod CL's drivers, or get a package from Dell that includes AudioConsole.

Windows media Player suddenly can't read some of my MP3, and only with one user account !!!

Hi!
here is my problem:
I have a lot of MP3 in my W7 personnal computer at home. I read MP3 everyday with WMP and all was working fine, until some days ago. Some of my MP3 can't be read by WMP. I've looked at their properties, but there is nothing wrong, compared to others
MP3 that I can read.
The "unreadable" files are correctly read by VLC. So they are not corrupted.
When I swtich to an other user, the same MP3 are read correctly with WMP. (Both usersd are admins)
My MP3 are présents on two computers at home. When I connect from my second computer with a
\\computername\c$, I can read these files. So the files are definitivly OK. But when I connect from my first computer to the second one, I can't read the MPS that have the same name! it's absolutely strange!
I've tried to uninstall WMP, to delete all files related to WMP in my Appdata folder, I have even tried the FixIt from Microsoft, but any of these steps were helpful.
I've copied the "unreadable" files from the Music folder to my desktop, allways the same issue.
I've disabled my Antivirus, but without any results. I've tried the system restore, idem.
My computer is running W7 32 bits, SP1, all updates installed regularly.
Please help me, I want to understand what has happened!!! :)

Hi Yolanda,
the error message is inside a popup: (French trnaslation) "Windows media Player encountered an error and will close." I have the choice beetween "CLOSE" and "HELP ON THE WEB".
Of course the "help" is totally useless....
I don't see any troublshooter related to "media player". The only troubleshooter where I can choose Media player is for the "compatibility mode", so it's not helpful. On the "audio and devices" troubleshooter I see "read
a DVD with Windows Media Player", but that's not my case.
I've already done the last step. I copy the MP3 from my second computer to the "problematic" one, and I can't read my file. But, on the second computer, i can read this MP3 so the issue is ONLY when I try to read this file with my Windows session.
(in the same computer, with the administrator session, I can read all the files).
To put it in a nutshell:
on computer A logged as CEDRIC i can not read the mp3 called SUPERSONG (it's an example lol)
on computer A logged as administrator, I can read the SUPERSONG
on computer B logged as CEDRIC (other local account but same name) I can read the SUPERSONG mp3 that is present in the music Library (that is not the same file, but it's a file with the same name, and of crouse this is the same song). (all my MP3 are copied
from computer A to computer B in case of failure on one of the computers)
on computer A logged as CEDRIC, if I do a
\\computerB\c$\...\SUPERSONG I can not read it.
I know this is complicated to explain, but if I ask to the Microsoft community that is because I don't know what to do ;) ;) ;)

Adobe Media Player does not show day 5

On my computer, the Adobe Media Player does not show day 5. Shows days 1 through 4.
Also on Day 4, trying to view the video "Create States and How to bind them"
I get a "corrupt file" error when trying to watch using the Adobe Media Player...
Also will someone please give a clear statement how to do a download of the files so
we can watch them off line. This still isn't clear to me.
I don't know what Craig is talking about below: How does that relate to downloading the
files.
The new instructions and feed links are now live on the Flex in a Week video training home page:
http://www.adobe.com/devnet/flex/videotraining/
Please try them out!
Thanks,
Craig
Craig Goodman
Thanks so much
Fritz Klein

Thank you very much Craig for your help.
For some reason that section on Flash Builder in a Week;
+ Want to view Flex in a Week videos in offline mode?
was not displaying on my browser page. I re-installed java and it now seems to work all ok, and it along
with your advice addresses the issue.
Fritz

Windows media player crashes on opening

Hi
I installed WMP in Snow leopard and ran a wmv file and it ran fine.Again when I reboot, the windows media player quits unexpectedly in my snow leopard. I have tried installing it 3-4 times and every time the same thing happens.This is the message in the report.
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000696e674a
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Seems like the wmv file corrupts the player.
Pls help.Thanks.

why are you using windows media player? it's deprecated and its support and development has been dropped for many years. if you need to run .wmv files install Flip4Mac or Perian plugins for QT player and use that. or use VLC player.

Windows Media Player suddenly not working- using wrong bit..?

This is the error msg I get when trying to start windows media player:
"The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher."
I have not changed anything, it looks like my computer tried to do a quicktime update however when I when to most recent updates I did not see that wmp had been updated.. I use 64 bit on my computer, but i believe I was told that I can switch between 32
and 64 bit. How do I fix this problem as I cannot use wmp for anything right now? Thanks.

Hi,
Firstly, if the issue did not occur before, please try to use the system restore to return to the point which the problem did not appear.
You may run Windows Media Player settings troubleshooter and then test.
Open the Windows Media Player Settings troubleshooter:
http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Media-Player-Settings-troubleshooter
If the issue persists, reinstall Windows Media Center via Turn Windows features on or off
a. Open Control Panel/Programs and Features.
b. Click "Turn Windows features on or off" in the left pane.
c. Expand "Media Features", uncheck "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.
Sometimes, this error message appears because a installation file is corrupted. You can re-download or re-copy the setup file (Wmplayer.exe) for a test.
If the issue persists, I would like to suggest you use Event Viewer to check the related logs.
What information appears in event logs (Event Viewer)?
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support

N97 Corrupted Media

Hey ya all, I got my N97 3 weeks ago and it was a kinda big upgrade to me since i`m using 7610 previously. I'm already a 8 years Nokia user including models like 8850, 8910 and also 8810.
Since 7610 is the last multimedia phone i`m using, I just drag and drop my music files into my memory card (simple and easy) not realizing that N97 is already in another world.
So the first day, i did the same thing, drag and drop my musics into my mass memory in the MUSIC folder if i`m not mistaken. I have categorised the songs by singer name in different folder but the file itself doesnt have a standard naming convention. Here is where my disappointment comes. It all went into a mess when i view using my N97.
I then access my mass memory using PC and delete all the songs I have dragged in earlier. The problem arised when I view it on my N97. It auto created many album name, singers name even I have deleted the physical file earlier using PC.
Now when I open them in my N97, or even delete, It prompts file corrupted. I cant do anything with it. Please help. Anyway I can clean up this mess?
Message Edited by nismogan on 27-Aug-2009 09:41 AM
Solved!
Go to Solution.

First of all connect the phone in the Mass Storage mode if the files are on the 32GB inbuilt hard disk. Then delete them if they exist through My Computer.
If you had put them on a memory card, then get it out of the phone and get rid of the files from your PC. Then, reinsert the card.
Once you makie sure that the files are indeed not present anymore on your device, refresh your music library. Menu->Music->Music Library->Refresh library.
Once you do this, the phone will work for sometime and then the list of non-existing albums would have gone.
If you want to store songs on to the device, Either
1. Connect the phone in the Mass Storage Mode and copy the files you want to some place. The Music Player would list them sorted with respect to Artist, Album etc.
2. Connect the phone in Media Transfer Mode and transfer your favourite songs from the media player library to your phone..
3. Connect the phone in PC Suite Mode and use Nokia Music (comes with the N97 CD) to get the job done.
If you still experience problems, let me know. I'd be only too happy to help. I have used the N97 for 3 weeks now and I now do not have any significant problem with it.
If this post was helpful, please 'click' the Kudos! button.
My Phone History
6030 -> N70 -> N95 8GB x2 -> N97 -> N8 | E7

Windows Media Player keeps stopping

Hi,
I probably am in the wrong forum for this so, if someone can first move this to the appropriate forum, I'd be pleased.
Anyways, my Windows Media Player constantly stops whenever I play a movie through the CD Rom Drive and I'd like this issue resolved. I haven't uploaded or installed any files that would cause this problem. I believe I have Windows Media Player 11 (my laptop
is a Windows Vista if that helps). How do I permanently prevent it from stopping whenever I play a DVD on my laptop? Thanks.

Hi,
I suggest you run the Media Player Settings
troubleshooter and check.
Open the Windows Media Player Settings troubleshooter
http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Media-Player-Settings-troubleshooter
Please login with
Clean Boot
to see if the same issue occurs.
If the issue persists,
1: Run System File Checker (SFC) scan.
SFC scan will make Windows replace corrupt or missing system files on your computer.
a. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
b. Click Continue or supply Administrator credentials if prompted.
c. In the Command Prompt window type the following, and press Enter:
sfc /scannow
Step 2: Disable and re-enable Media Player.
a. Click on start and then go to Control panel.
b. Now click on programs and features.
c. Then click on “Turn Windows features on or off”.
d. Expand Media features.
e. Uncheck Media Player.
f. Restart the computer.
To re-enable Media Player, follow the same steps and place a check mark next to Media Player in Windows features and restart the computer.
Hope that helps.
Please note, since this forum is for Outlook IT Pro, if this issue persists and you need further assistance, please refer to Windows Client forum:
http://social.technet.microsoft.com/Forums/windows/en-US/home
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Melon Chen
TechNet Community Support

Windows Media Player Crashes straight after starting program.

Hi Guys,
Can Anybpody help me resolve the followiung ....
I am running Windows 8.1 x64 on my unit (M6 Envy 1205sa).
I am facing the following problem:

Hello again @J-Singh,
I have a couple other suggestions for you to try to fix your Windows Media Player. First to lets try removing Windows Media Player and putting it back to see if it helps. As Windows Media Player is part of your Windows operating system it is not removed and added in the traditional sense, but a feature of the operating system you can remove and put back. Please follow the steps I have set out below to remove and put Windows Media Player back:
Step 1. At your Tiles Menu type "control panel"
Step 2. Click on Control Panel
Step 3. Click on Programs and Features
Step 4. Click on Turn Windows features on or off
Step 5. Click on the + beside Media Features
Step 6. Uncheck the check mark in the check box beside Windows Media Player
Step 7. You will receive a warning message simply click 'Yes'
***It will take a bit of time, but once it is finished removing Windows Media Player restart your computer.
To turn the Windows Media Player feature back on simply follow the steps above only put the check mark back in the check box.
Now if the above steps do not work we are going to try to fix any corrupted files on your computer. To do this follow the steps I have set out below:
Step 1. At your Tiles Menu type "command prompt"
Step 2. Right-click on Command Prompt
Step 3. Click on Run as administrator
Step 4. Type "sfc /scannow" and hit Enter
***This will take a bit let it run it's course
Now the above steps will look for any corrupt files in your operating system and fix them. If they do not resolve your issue it could be with a file that is not part of the operating system in which case I would like you to follow the next set of steps below:
Step 1. Open My Computer
Step 2. Right-click on C: and choose Properties
Step 3. Click on the Tools Tab
***Windows may tell you that you don’t need to scan the drive, as Windows hasn’t found any errors on the drive. Ignore it and continue
Step 4. Click Scan Drive
***Windows may tell you about any problems it encounters and asks for your permission to fix them. Go right ahead and have it fix them.
After you have checked your disc for errors ensure that you restart your computer.
Now it none of the above work the only thing left it to backup and recover your operating system back to factory settings. To backup your personal information and ensure that it is not lost I would like you to review and follow the steps set out in the HP Support document: Backing Up Your Files (Windows 8), which will ensure your personal files are up to date.
***WARNING!! If you want to keep any emails or bookmarks/favorites you will want to back those up as well as I do not believe they are backed up in the HP Backup process.
Next, I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 8), which will you through recovering your computer back to factory settings.
*** IMPORTANT - Your personal files such as libraries, personalization settings, user accounts, and desktop themes are permanently removed. As well the computer settings are returned to the defaults (the way it was when it came from the factory). All apps and software that were installed on the computer when it came from the factory are reinstalled, and their settings are reset to the defaults. Additionally, software, apps, programs, and everything that you have installed or saved on the computer are permanently removed.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Window Updates for Windows Media Player

How can I determine what version of Windows Media I currently have on my Intel Core Mac? I am having trouble using Media Player since it keeps giving me the message that the player cannot play the file because it is either corrupt or the player does not support it. It is an asx file and, according to the 'help' information, this version does accept asx files. I was just wondering if I need to upgrade in order to have some success. Thanks in advance.

Is there a greater chance I will be able to play the sport's radio stations if I download the free version of Flip4Mac WMV to run on Quicktime Player or Safari Web Browser? I like listing to our local minor league team when they are on the road and I can't seem to get them on my new iMac. Thanks....

Media Player in BB 8520

Hi,
I have been using my BB 8520 since an yr. Now I have problem with my media player. At tyms the sound don't sync with the video. Also gets stuck at times.
I use my BB to watch movies and listen songs. I guess on an avg of 3hrs a day. Also I use it to browse a little, say 2 hrs a day.
So kindly advice me how to solve this problem. Also pls let me know how long it is advice ble to use the media player and browser for a full life of blackberry.
Thank you

Hi
jonair wrote:
Now I have problem with my media player. At tyms the sound don't sync with the video. Also gets stuck at times.
I use my BB to watch movies and listen songs.
The Blackberry is designed to be reset by removing the battery whilst the device is powered-on. Leave the battery out for a minute or 2.
See if that resolves the problem.
jonair wrote:
I have been using my BB 8520 since an yr.
I use my BB to watch movies and listen songs. I guess on an avg of 3hrs a day. Also I use it to browse a little, say 2 hrs a day
Also pls let me know how long it is advice ble to use the media player and browser for a full life of blackberry.
These devices are well made. The usage you describe should not affect it's smooth running. As with any product, eventually some component or other will fail but what you describe is not problematic.
The main problems come from damage, moisture and corrupt downloads.
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Corrupted Media Player

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