Corruption Errors with Lenovo U310

Hey,
So I've had my u310 for about 2 months now, and it has already been in the shop for 2 weeks. Originally, I was working on it and I had to restart and when it went to boot back up, it said there was a i/o error or something. I managed to boot from linux on a thumbdrive and recover a few files. At this point, the One Key Recovery file was already corrupted. So I had to send it in to get it fixed. They ended up replacing the hard drive.
Within 48 hours of getting it back, I had reimaged it 3 times. I am still trying to get a lock on what is causing these problems. I thought it was windows updates, then I thought it could have been Visual Studio 2010(thats still a possibility, but I don't know why it would do that). 
The iRST status on the SSD is set to Invalid so I don't know if thats a part of it, but what ever it is, I have NOT been pleased with my support experience thus far. 
Usually when it gets corrupted(since it got back), I'll be doing something (installing), and I'll restart and poof no operating system can be found. My recovery files are still perfectly intact, but no operating system. I am wondering if the SSD could be bad too...
Any thoughts?

hi sushilgoyal,
Welcome to Lenovo Community Forums!
Can you Try installing the Latest BIOS Update from this link
BIOS Update
65cn21ww.exe
4.26MB
README of BIOS Update
65cn21ww.txt
1.73KB
try performing a power drain as well after the update.
Solid Cruver
Thanks,
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    The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
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    Message Edited by swg0101 on 04-04-2009 11:02 AM

    Swg0101
    Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
    I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
    Best regards,
    Mark
    ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
    Mark Hopkins
    Program Manager, Lenovo Social Media (Services)
    twitter @lenovoforums
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество

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    service the machine. Checked off were boxes for "system board/planar"
    (though what exact part was replaced was not indicated this time),
    "updated BIOS/embedded controller," and "performed PC Doctor
    diagnostics to ensure hardware functionality."
    Assured that my problems were (finally!) fixed, I set to reinstalling
    Windows. I did all the little software installations and tweaks that I
    need to get work done on my new machine. But once everything was set
    up, another problem popped up its ugly head. When I did anything that
    required some processor power (say, watching video online or running a
    virus scan), the machine would mysteriously and spontaneously freeze
    up and drop itself into sleep mode. When roused from its stupor, the
    machine would immediately give up and return to sleep. Aggravated, I
    tried yet another fresh install of Windows and was astonished to find
    out that Vista refused to install properly, citing an 'incompatible
    hardware' error.
    Needless to say, I called Lenovo support once again (case reference
    number 3). The first technician I spoke to demanded
    that I remove the hard drive I had placed into the machine with the
    one originally shipped with the T61. I protested that this was the
    Seagate Momentus 7200.2 (200 GB), and it was unlikely that it was the
    source of the problem (since the original hard drive had been the
    Seagate Momentus 7200.1 (60 GB). But apparently having no choice, I
    gave in. We ended our call, I opened up the machine, and swapped hard
    drives. I also went ahead and pulled out the extra RAM I had put into
    the box--anticipating the next technicians' likely protests. When
    Windows gave me the same errors as before, I called Lenovo back. I
    explained the whole situation, going back to the video card
    replacement that started the whole series of issues. When I explained
    how I had attempted to reinstall Windows, the technician repeatedly
    asked me if I had changed the boot order on the machine. "No," I
    answered. "You don't actually need to. The BIOS throws up a 'Press any
    key to boot from the CD/DVD drive' prompt." There was a short pause.
    "Did you change the BIOS boot order?" I rolled my eyes and eventually
    capitulated to the technician's request. After thus proving that I
    actually did know how to boot from my DVD drive, the technician asked
    about my installation disc. "You don't have the Rescue and Recovery
    discs?" he asked, obviously confused. "No," I answered. "The only disc
    I received with my laptop was a clean Vista install/upgrade disc."
    There was a long pause, after which the technician insisted that I use
    the Lenovo-issued R&R discs.
    After receiving said discs through UPS (4 days later), I tried things
    again. The Lenovo R&R program was able to successfully re-image my
    hard drive with Vista Home Premium. But the odd spontaneous sleep
    problem remains. Determined to receive the 'incompatible hardware'
    error I had received before, I tried reinstalling with the vanilla
    Vista disc; this time, the installation proceeded without a hitch, and
    this is the OS that's installed now on the machine. Yet the sleep mode
    problem remains. After monitoring system temperature during
    high-intensity computing (i.e. running virus scan, Windows Defender
    scan, and HD online video all at the same time), it seems likely that
    there is some sort of overheating issue. The machine (specifically, the "ACPI Thermal Zone," according to the temperature-monitors program I used) occasionally leaps to 97 degrees Celsius and higher, and this seems to correspond
    to the shut-downs.
    Eager to avoid another EasyServ roundabout, a new technician and I agreed that taking the T61 to a licensed Lenovo warranty service provider would probably be the best option. He offered the Duke Computer Repair shop as my first option. "Great!" I thought, "I'm a Duke student; this should be relatively painless." What the Lenovo rep. DIDN'T tell me was that Duke charged $90 to work on any machine that wasn't bought through their Computer Store. I discovered this when I drove to the Duke repair shop and talked to the people there (who were, admittedly, apologetic and very willing to offer advice). Not excited about shelling out cash to have my warranty honored, I opted to take the laptop to the next nearest authorized Lenovo warranty service provider. This was a 25-minute drive for me, but I had few other options that didn't involve a $90 service charge. Choice received the machine in on Tuesday, May 19th.
    The Lenovo-approved warranty service technician here was remarkably helpful and engaged. He WAS able to reproduce the problem; the laptop aborted into sleep when the CPU was pushed, just as it did for me. Roger also ran a full diagnostic, but his diagnostic did not return any hardware failures that he could replace. He 'discharged the capacitors,' holding the power button down for a full 30 seconds (a process similar to what brought the laptop out of its dead state under case reference number 30TQLB5 above. This seemed to resolve things, he explained, and he encouraged me to take the machine home and see how things went. Unfortunately, the issue persists; pushing the CPU to 100% drops my T61 into sleep mode, often repeatedly
    I called Lenovo again. The technician demanded that I install the Power Manager and power management driver from Lenovo before we proceed any further. I resisted, convinced long ago that the machine was suffering a hardware issue, NOT a driver issue) and asked to speak to the technician's supervisor. He said, "Fine," and abruptly dropped me to being on hold. Fully fifteen minutes later (I timed this), another technician picked up, entirely unaware that I had spoken to anyone else or that I was "waiting" for a supervisor. I do not know if I was actually in queue to speak to that first technician's supervisor, or whether that technician had grown tired and decided to relegate me to hold music limbo. The second technician decided to open a new case (my fourth case reference number). He, too, demanded that I install the relevant drivers. Relucantly, I hung up and installed the driver and Power Manager utility.
    The problem persisted. In fact, after the installation, the machine went into sleep twice during the startup process--before I even reached the Vista desktop. I called Lenovo back. Running through his protocols, the technician asked whether I had updated the BIOS (the second EasyServ service had done this, and I had double-checked this when I got the machine back). He asked again whether I had actually installed the Power Manager and power management driver. I had. The technician then gave me the equivalent of a shrug. "We could send it back to the depot," he offered, referring again to EasyServ. When I explained (again) that the Lenovo-approved warranty service provider had run all the relevant diagnostics, found no replaceable part, and acknowledged that a problem remained. When I asked the technician on the line about a possible system replacement, he was quick to claim that his department--the system support specialists--could not do this. He shrugged me off and suggested that I call the sales department about any sort of replacement or refund. "And will they have access to my case reference information?" I asked, incredulous that he was referring me to sales--two full years after the machine's actual purchase. "I don't know," he answered. "All I know is that I can't do anything else."
    It has now been three and a half weeks since my machine first began having major issues. This laptop has been to EasyServ twice and come back each time with new hardware-related issues. It has been taken to a Lenovo-approved warranty service provider, who acknowledged and reproduced the problem but was unable to repair it. I have called Lenovo's customer support number at least a dozen times and spent HOURS giving case reference numbers, explaining and REexplaining my issues, and waiting on hold. I have gotten little actual work done in these past weeks. I have reinstalled or reimaged Windows at LEAST 10 times. My school fieldwork requires me to have a working machine. I also enrolled in lynda.com's online tutorials for the month of May (through Duke University), but these extended, unresolved problems have cost me dearly. If there is anything that anyone on these forums can do, please help. Help me get my warranty honored. Please, help restore my faith in the Thinkpad legacy.
    Thanks for your time.
    Matt Hauger
    IBM/Lenovo customer
    Durham, North Carolina
    Solved!
    Go to Solution.

    TPFanControl reads the temperatures reported by your ThinkPad's "embedded controller"--which controls the fan speed. You can use it just for monitoring temperatures, you don't have to control the fan with it (read the documentation for the config file).
    RMClock, among other things, plots cpu frequency, voltage and temperature vs. time. This can be useful to observe when your cpu is throttling itself to avoid overheating. You can also use RMClock to undervolt your cpu to lower temperatures. But you shouldn't have to do that to prevent the problems you're having.
    mprime in torture test mode will stress your cpu and memory. You can run this while monitoring your system temperatures. At the very least, running the mprime torture test should quickly tell you whether your unwanted sleep is indeed correlated with cpu activity.
    Results of Your Ideal Business-Class Laptop survey, concluded 2009-07-29.
    Did someone help you?
    Say thanks! with a kudo.
    Even better: Pay it forward, help someone else.

  • Tips for blue screen (BSOD) errors with Windows Vista and Intel Turbo Memory on T61/T61p

    Important note: The symptoms and solutions described below address only a small subset of the possible causes for blue screen errors, aka BSOD. This information can help address blue screen errors specifically related to Turbo Memory, but may not solve errors related to other issues. Please read through the instructions completely, make sure they apply to your system, and after attempting the solutions please post back with your feedback for the community.
    Some users may experience random blue screen errors with ThinkPad
    systems running Windows Vista with Intel Turbo Memory hardware. These
    blue screens may occur during normal usage on the system or they may
    occur when booting into Windows Vista. Blue screens related to the
    Intel Turbo Memory hardware may reference a stop code of 8086 with
    memory address locations of {0, 0, 0, 0}.
    There are two main steps that you can take to help resolve blue screen issues related to Intel Turbo Memory.
    Step 1: Update Intel Turbo Memory Driver
    If the driver version is before version 1.0.1.1004-7.0.3.1001, please
    update to this version.
    To determine what version of the Intel Turbo Memory driver is installed:
    1.    Click Start, then click Control Panel.
    2.    Click System and Maintenance.
    3.    Click System.
    4.    Click Device Manager.
    5.    Expand the Storage controllers category.
    6.    Double-click Intel Flash Cache Logic Chip.
    7.    Click the Driver tab. Then you will see the driver version (for example, 1.0.1.1004).
    The new driver and installation instructions can be found here.
    Note: The Intel Matrix Storage Driver is updated with this package.
    Step 2: BIOS version
    If your BIOS version is older than those listed below, please update to the version listed.
    How to check your BIOS version:
    Turn off the system.
    Turn on the system.
    While the To interrupt normal startup, press the blue ThinkVantage button message is displayed at the lower-left area of the screen, press the F1 key.
    The
    BIOS Setup Utility menu will be displayed. If you have set a supervisor
    password, the BIOS Setup Utility menu appears after you enter the
    password.
    Check BIOS Version and Embedded Controller Version.
    Turn off the system.
    System BIOS versions:
    ThinkPad T61/T61p (14.1 inch widescreen with IEEE 1394 model) - BIOS version 1.22 (7LET52WW)
    Please
    remember that these updates do not solve every possible system blue
    screen, but they do resolve several problems related to the Intel Turbo
    Memory driver.
    Message Edited by Tim_Lenovo on 11-30-2007 07:03 PM
    Tim Supples
    Lenovo Social Media
    Got a question? Don't PM me, post it on the forum!
    Lenovo Blogs
    X60 Tablet SXGA+ primary, Z61p fully loaded workhorse

    Thanks Tim,
    I do have my T61p fully up-to-date to the latest drivers and updates (via System Update and the Drivers&Software web page when the former is not that up-to-date).
    At the moment the most recurrent problem is this:
    http://forum.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&thread.id=55
    which has been longly speculated here:
    http://forum.thinkpads.com/viewtopic.php?t=47755
    My other angst is the boot-time chkdsk hang-up problem:
    http://forum.thinkpads.com/viewtopic.php?t=52765&highlight=chkdsk
    I just wonder if this purely a Vista issue when using NV cache, the disk spinning down at almost exactly 1 hour from the beginning of the chdsk operation seems too much of a coincidence.
    This is my T61p configuration:
    Intel Core 2 Duo T7700 2.4GHz
    BIOS version 1.26-1.06
    4GB RAM 2 SO-DIMMs
    nVidia Quadro FX 570m with 512MB VRAM
    WUXGA LCD
    Seagate 7200.2 160 GB
    4GB RAM 2 SO-DIMMs
    Windows Vista Ultimate 32bit (waiting to move to 64bit)
    thanks,
    andrea
    Message Edited by abarbieri on 12-05-2007 03:48 PM
    T61p - 15.4" - T7700 - FX 570M 256MB - 4GB RAM - ST916023AS - 4965AGN - BT - FPR - 9 cell - Vista Ult. x86
    T21p - 14" - PIII 850MHz - S3 Savage/IX 8MB - 512MB RAM - 100GB 7200rpm - WinXP x86

  • Tips for blue screen (BSOD) errors with Windows Vista and Intel Turbo Memory on X61/X61s

    Important note: The symptoms and solutions described below address only a small subset of the possible causes for blue screen errors, aka BSOD.
    This information can help address blue screen errors specifically
    related to Turbo Memory, but may not solve errors related to other
    issues. Please read through the instructions completely, make sure they
    apply to your system, and after attempting the solutions please post
    back with your feedback for the community.
    Some users may experience random blue screen errors with ThinkPad
    systems running Windows Vista with Intel Turbo Memory hardware. These
    blue screens may occur during normal usage on the system or they may
    occur when booting into Windows Vista. Blue screens related to the
    Intel Turbo Memory hardware may reference a stop code of 8086 with
    memory address locations of {0, 0, 0, 0}.
    There are two main steps that you can take to help resolve blue screen issues related to Intel Turbo Memory.
    Step 1: Update Intel Turbo Memory Driver
    If the driver version is before version 1.0.1.1004-7.0.3.1001, please
    update to this version.
    To determine what version of the Intel Turbo Memory driver is installed:
    1.    Click Start, then click Control Panel.
    2.    Click System and Maintenance.
    3.    Click System.
    4.    Click Device Manager.
    5.    Expand the Storage controllers category.
    6.    Double-click Intel Flash Cache Logic Chip.
    7.    Click the Driver tab. Then you will see the driver version (for example, 1.0.1.1004).
    The new driver and installation instructions can be found here.
    Note: The Intel Matrix Storage Driver is updated with this package.
    Step 2: BIOS version
    If your BIOS version is older than those listed below, please update to the version listed.
    How to check your BIOS version:
    Turn off the system.
    Turn on the system.
    While the To interrupt normal startup, press the blue ThinkVantage button message is displayed at the lower-left area of the screen, press the F1 key.
    The
    BIOS Setup Utility menu will be displayed. If you have set a supervisor
    password, the BIOS Setup Utility menu appears after you enter the
    password.
    Check BIOS Version and Embedded Controller Version.
    Turn off the system.
    System BIOS versions:
    ThinkPad X61 or X61s - BIOS version 1.06 (7NET25WW)
    Please
    remember that these updates do not solve every possible system blue
    screen, but they do resolve several problems related to the Intel Turbo
    Memory driver.
    Tim Supples
    Lenovo Social Media
    Got a question? Don't PM me, post it on the forum!
    Lenovo Blogs
    X60 Tablet SXGA+ primary, Z61p fully loaded workhorse

    Dear Tim,
    First off, many thanks for the tips for resolving BSOD with Vista + Turbo Memory on X61.  I've been suffering from this BSOD for countless times since I bought in my X61 7673-CW9 in April 2008.
    Even prior to having the pleasure to visit this wonderful forum, I followed both steps as indicated, and updated my Intel Turbo Memory driver to 1.5.0.1013 and my BIOS to 7NETB4WW (2.14).  However, the BSOD recurrs.
    For the past two months, I've recovered my system to factory default settings using Rescue and Recovery for over twenty times, each time with the latest Intel Turbo Memory driver and BIOS.  Notwithstanding that, BSOD recurrs.
    During these painful experiences, I tried two options: 1) making my X61 up-to-date by using System Update and Windows Update (including Vista SP1 or excluding Vista SP1); 2) keeping my X61 the status as factory default (i.e. without updating through either System Update or Windows Update (the automatic/scheduled update function of both is turned off)).  In either case, BSOD recurrs.
    I'm 100% positive that the BSOD does not arise from any hardware or software/firmware I install.  I never install any hardware (e.g. RAM).  And, it is not caused by any software/firmware I install: the clear and unequivocal evidence is that at one time,I encountered BSOD while having restored back to factory setting and booting for the first time.
    I live in Taiwan, and I seldom heard this BSOD here.  All of my friends (as most of Taiwan residents) using X61 operate in Traditional Chinese environment, whereas I operate in English environment.  In Taiwan, when booting for the first time after purchase/recovery, the Windows Vista Business system provides for lanuage choice (Traditional Chinese or English), and, once chosen, the language cannot be altered later on (unless, of course, the system is restored back to factory default settings).
    My system specs are the same as the day I purchased it and are listed below (as I'm not sure if my machine type X61 7673-CW9 is applicable outside Taiwan):
    Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.4GHz
    Memory: 1.00 G.B.
    System: Windows Vista Business (32-bit)
    Hard Drive: 160 G.B. @ 7,200 r.p.m.
    And, of course, with Intel Turbo Memory 1 G.B.
    I contacted the Lenovo support staff here in Taiwan for countless times, but they seem to be clueless.  I learned that some friends at this forum downgraded their OS back to Windows XP, but I chose not to.  The reason is simple: my purchase price for X61 7673-CW9 includes the Intel Turbo Memory, which cannot function under Windows XP (at least so far).
    Therefore, I just wish to share my experience here and perhaps I can get some advice from you and other friends here.  Any advice will be tremendously and enormously appreciated.
    Kevin Chen @ Taiwan

  • Lenovo Yoga - My first experience with a notebook - my last with Lenovo

    Short story about myself:
    I am a designer (print/web) and a coder (Web).
    I started my studying and thought it was time to get a Notebook as the iPad would not cut the productivity needed anymore. I was mostly working at the office or at home. But studying and the big breaks would make it impossible to get along both of those places so I needed a way to work while I was on the go.
    So I decided to buy a Notebook. It was down to a few models but the Lenovo Yoga 13" caught me.
    My i5 version had some great specs. Starting at 8GB ram going down to the IPS screen at HD resolution all was fine. 
    I picked it up in February just before my birthday as a little present and motivation for myself.
    Trouble began right after I received it. The Space key was not responsive on the bottom left corner and the keyboard was wobbly. I was kind of disappointed as I have always read that Lenovo does great Keyboards, the Yoga does not seem to have one. I know that the keyboard won't be as great as the mechanical Keyboard I have lying around here, but that bad ?
    The keyboard is what I would imagine a keyboard would feel like printed on a pad of silicone.
    Fan Noise, unbearable. Working in a quiet environment is impossible. I don't want to hear any noise from a device that is using an SSD. Other manufacturers are able to shut down noise, why is Lenovo not able to ? After working several nights with the Yoga and then switching one night over to my iPad I realized how terriblly disturbing that noise was. So I did a quick search came along the forums and saw a big thread which has even grown bigger. You see customers basically begging for an Update on the Fan Noise issue. The thread has 90 pages most of them people trying to figure a way out. Some even plug out their fans and yet the Yoga runs stable. 
    So , we could question how much effort went into that poorly designed patch for the Yoga.  It does not seem like a lot , despite the fact it took so long. I know how to Manage Information System Projects but I don't understand the time involved. Either there are problems you don't want to admit to your customer (bad documentation, no ressources, design flaw ... ) or you simply lack the ability to understand what your customer wants. 
    After I got sick of the issues which bothered me day by day I went into the store and registered a complaint. They sent it in.
    I had the following issues: 
    Space Key not responsive
    Top of the keyboard and right edge loose 
    Fan loud and always running
    High Frequent Noise
    Ability to turn on the device while lid is closed AND fans running at the same time
    It came back: 
    Module changed, Bios Update, Test run
    I took the device and inspected it in the store with a salesman. We both noticed a bump at the wasd keys thus we knew something went wrong and opened up the keyboard at the edge just to find out the official repair service used some double sided tape above the RAM slot. Space key was responsive now but the Keyboard had a big wave rising up at the left and lowering down at the right side. The fans were still running, I still had a high frequent noise and the ability to turn on the device while the lid was closed was still possible.
    So in the next hour without exiting the store I filled in another complaint. Waited another two weeks and got the message that I should be paying for the next repair. Incredible strategy. Do the repair bad and let the customer pay.  But that is not how you should deal with your customers. After speaking with the service guy , who seems to have spoken with Lenovo's service partner they took over the cost. 
    So now my Yoga was back.
    The whole keyboard was exchanged as it seems (it looked pretty new so I assume it was changed) - The repair information just said "module changed" 
    After just about an hour of using the keyboard was lose again. 
    Guess what I went back to the store and now it was the time to request my money. Of course I had to wait for another 2 weeks.
    It was a total downtime of 2 months and worst service I have ever seen. Especially that double sided tape was hilarious and unprofessional and made up for some good laughs. 
    And today I got my money back thanks to the law system we have here in Germany , which saves customers like me from faulty products. 
    In the time I did not have my Yoga I tried out several in stores and found the same errors over and over again and mostly with the keyboard. So it seems like a design flaw to me. A very bad one.
    Colors were scrapping of the edges even on mine to which was handled with a lot of care and carried with a very nice incase sleeve which has some very soft fur inside. 
    Fan Noise on all of them. Some were even worse than mine. 
    I am a very disappointed customer and  I don't think I will come back again to Lenovo and a lot of my friends won't get any recommandation at least not for the "casual" series. This should go straight to your quality assurance department.
    You should know that you only have one chance to do it right. And if you do it wrong at least care a bit. If you don't your customers will simply move on such as me. 
    I hope that everyone who enjoys his Yoga continues to do so and everyone who has complaints to put up their voice so you can be heard and people who are responsible for the flaws start correcting them. 
    I am happy to be out of that beg for something but don't receive anything circle. 

    Welcome to the better side of computing and to the Forums!
    If you ever have trouble, post in the iMac G5 forums, located below this one, on the iMac Forums screen.
    Welcome again!
    iSMH

  • Lenovo U310 (Lenovo BootShield technology)

    Hey guys,
    I just bought my Lenovo U310 Ultrabook today and I absolutely love it. I decided to fomat my computer to start fresh with a clean install of Windows 7 64x. My question is do I have to enable Lenovo BootShield technology? Is it a driver or is it already there by default?
    Thanks in advance.

    Hi
    Welcome To Lenovo Community
    You need to install the following drivers to enable Lenovo BootShield technology
    Intel Rapid Start Technology
    Lenovo EE Boot Optimizer
    Intel IFFS Driver
    Lenovo Smart Connect
    Hope This Helps
    Cheers!!!
    Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
    Did someone help you today? Press the star on the left to thank them with Kudos!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!  This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Can't see dual monitor via HDMI on Lenovo U310

    Hi All.
    I try to connect second monitor (NEC MultiSync EA232WMi) via DisplayPort to my Lenovo U310 HDMI port and it didn't work. The only I can see is a black screen on NEC and nothing more. I tried Fn+F10 to select output mode and standard Windows 7 resolution settings.
    Maybe I should use HDMI-DVI instead of HDMI-DisplayPort cable or need to install additional drivers?
    Can anybody help with it?
    Thanks in advance! 

    Solved this problem by using HDMI -> DVI cable connection.

  • InDesign CC | Error with indd file - "Cannot open the file...Adobe InDesign may not support file format"

    I encountered a very strange error with InDesign CC after saving a file created in CS4. I'd attach the file but I'm not sure how to do this, if I'm able to. The file is 44kb and doesn't seem like it should be (file I saved had a large book cover). Now since the original CS4 file was overwritten using InDesign CC, the file is corrupt and I'm getting the error message displayed below. The file is not open within another application. Has anyone gotten this before?

    Thanks for your response Peter. Below is the gibber contained in the first four lines. In the first line, where it reads "mimetypeapplication" and then "indesign-idml-package", I would assume that this should've been a valid idml file.
    PK        *meEËv‰+   +       mimetypeapplication/vnd.adobe.indesign-idml-packagePK        *meE!t/k   {<     designmap.xmlÝ[ýrÚH ÿ;y •ê.µ[uk 6¶IÀ)À áb  þÈÞÖÖÖ 0e1£ IŽÙ¿ò wUw/—'¹îÑ× cc;gv«²FÝ==¿îéîé CýýíÌ5n¨ô™à ³¼U2 Êmá0>i˜ çÇ?훆  î WpÚ0çÔ7ß ¼®¿'Ì ÆÜ Z   s >9 g” ¦!)q¨¼L ï¢â1%A(é ³RÝ3 O '´á©\Ú*ý°WúÑ4P÷a¬Å lÜËœþ5€™ ÷Ö²¸¿E 1¢[¶˜YMüÔá‡Ôg n1gæZ`‚å ûšLÀ Ó8ìuS 8‹i ©; ¤ð! r~Ê|˜?¤ # ׌°\ÂÿöwŒ°62R)ú‚q( 0´i 솞’9•0f´k íîÏ ûRŒ úábk¸e\Ñ‘Ñ $ ŽñÃðª×ÿѸ©˜ÆकŠùð`tŽÚ»åÚîîO•2@ .sÚ ²Ã Šó]øT=ƒ³ 0ćÉÇ •-—r\›b±C:&¡ tfdB‹¥  ÌiÏ f_RŸÊ z4 QÇ¡NŒÓ‹¥Úb6bœ àÈÞ8 ÒäΐŒi{6¿FçØ¡ »O›¡' ¿aŽ‰ëSóàõ«ú)á“  ÅÎO ¿t #>q™?

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