Cost of allocated skype premium higher than offer ...

I am trying to allocate Skype Premium to some of the users I administer through Skype Manager. When I click on allocate Premium, the price I am quoted is Euro 6.99 per user per month for 12 months. However, if I go to the Skype Premium page directly, the price is Euro 3.49 for a 12 month period. Why is this?

Purchase flow depends on your account settings and payment method that is chosen.
If you choose credit card as you payment method then you only need to enter your card details and that's it.
You can check how to change payment method as shown here:
https://support.skype.com/en/faq/FA1781/How-can-I-pay-for-a-subscription#2
If you still have trouble making the payment then you can contact customer service and they will walk you through the payment flow step by step:
https://support.skype.com/faq/FA10656
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Skype Premium Special Offers Not Working (Can't cl...

Hello,
I am trying to buy Skype Premium and want to get the 12-month subscription (50% off) offer prominently displayed on the price page (http://www.skype.com/intl/en-us/prices/premium)...
However, when you click on the "Buy Now" button, in the page that comes up, the Monthly ($8.99) radio button is automatically selected and you cannot change to the 12-month option.
Why is this? Why can't I buy what is prominently advertised?
Thanks

Hi,
Special offer for North American residents only, i'm afraid...
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Skype Premium Special Offer

I just subscribed to Skype Premium on 6/19/11 at $8.99/mth. I see you are running a special offer for Skype Premium at $4.49/mth. Can I received that discounted rate?
Thank you.

Hi,
Special offer for North American residents only, i'm afraid...
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
Skype 7.8.391
Logitech usb headset or Jabra 250 bt

Skype premium and 'reward' of Unlimited World subs...

Reward for existing Skype Premium Subscribers?
When I saw the May 2014 email about Premium changing and premium subscribers being 'rewarded', I thought it was great because we have family outside of the USA but the way this has been handled was not the best and now we have a mess with my account and support doesn't seem equipped to help. Here is my history...
Watched my Paypal Charged for the Unlimited World - (a charge that I did not request)
My account has been in a state since 14 May myself - I saw a charge as it was applied to my Paypal account, it was for the unlimited world subscription that I did not purchase. I immediately contacted skype and Skype Support offered to refund that money and the switch to Unlimited World would happen soon after without any charges.
Endless Support Conversations
Now, I have been having chat's and exchanging emails with Skype because I was told:
1. I would automatically be switched to Unlimited World (as noted above) but this did not happen
2. Then, I was told I would NOT be switched until Renewal. (support provided a link that explained this)0
3. Then, I was told I would and already had been switched to unlimited world - which is not true
4. Puchase History Descrepency - I've provided details that my Skype Purchase History shows fewer transactions than my Paypal account (as in charges and refunds from Skype). Skype history shows a refund only, Paypal shows a charge and a refund on the same day!
The Support discussions are difficult:
1. Partly because the english used is volumous but hard to understand (ESL, I have to think)
2. Partly because each person seems to assure me things either are fixed (unsatisfactorily) or will be fixed (satisfactorily) - and this issue has not been resolved.
3. Partly because each person doesn't seem to have a complete picture of the problem I have been describing.
Each time, we seem to discuss some smaller details instead of the real issue.
I've been using skype for over 10 years now and the change since Microsoft has taken over is very strange on the support side.
Has anyone else had such problems or noticed such a change with Skype (which used to be somewhat hip and cool)?
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

I believe the objective and query of my communications both here and with both Skype Support Live Chat and Skype Support by email has been clear from the beginning - I have been asking "when" the Skype Unlimited World Calling would be added to my Skype Premium account as noted in the May 2014 email saying Premium subscriptions would be rewarded - Noting that I had made a call to Spain and saw my credit being deducted when I expected the Unlimited World Subscription might have been applied (which I thought was a great reward).
Overall, I don't think this is a terribly difficult issue, at least not until I got involved with Skype's various support representatves. Here is a brief summary, chronologically (summarised because there have been more the 5 exchanges with Support so far):
1. When? - Looking for a time when the Unlimited World Calling would be applied to my account.
2. Charge/Refund? - Asking that an unrequested charge against my account be explained and then accepting the offer of Skype support to refund that money and being told the Unlimited World Calling would be applied to my account in some time.
3. Support says 'Resvoled' - Looking for the Unlimited World Calling some time later, being told that it HAS been applied when it was not.
4. Please Verify - Asking for Support to check my account to verify that the Unlimited World Calling WAS actually applied to my account because I could not see it.
5. Descrepency - I then pointed out to Skype Support that I now see a descrepency between what I see on my Skype Purchase History vs. my Paypal Charge/Refund history.
All of the above is in the interest of the conversion from my current Preimium with a single country subscription to the Unlimited World Calling subscription.
Below is the response to my last query (that covered both 4 and 5 above) but I maintained that my over arching goal was as I stated at the top of this post (yet again):
We appreciate your response.
We understand that you are confused about the charges that you got last December 17, 2013 for the Skype premium subscription for £41.262 and another charged last may14, 2014 for the Unlimited World 12 months with the same cost.
Here is the explanation about that.
The Skype premium that you have purchased last December 17, 2014 is a bundled subscription. Meaning aside from the group video calling feature, it also have the Unlimited World 12 months that you can use to call other countries for the amount of £41.262 instead of £86.76.
However, Group Video Calling is now free and Group Video Calling is the main feature of Skype Premium. Skype replace your calling subscription that was bundled to your Skype premium with Unlimited World 12 months. That is why it has the same price as your old Skype Premium subscription.
Also the charged for the Unlimited World 12 months has been refunded already last May 14, 2014.
We do apologize for the confusion this has cause you.
We hope that this information clarified your questions.
Best regards,
Skype Customer Service
In my work, I communicate successfully by email with multinational global companies, both senior and middle management, on a daliy basis so I don't believe I am being unclear in my communications (experience would say I don't have a problem communicating).
Can anyone else see that the responses are dealing with individual details instead of the real issue?
Should I respond to the email above AGAIN trying to explain that this does NOT resolve my issue?
I'm slowly being frustrated into submission and then cancelling... all the experience here is just too painful. (I dread checking my emails from skype now...really not enjoying this.)
L
Skype user from nearly the beginning! Loved the early Skype, challenges and all. (Have been a member of nearly all versions of Skype forums over the years but history has been forgotten.)

Changes to Skype Premium for existing users

I'm confused about what my former Skype Premium package now includes following an email from Skype. I had noticed that from 1st May I was no longer getting free calls to Canada as was previously the case but the latest communication from Skype isn't clear. It states:
"Group video calling is now free. But as a big thanks for being a Premium subscriber, we're giving you calling to countries around the world at no extra cost. That means you'll get all the perks of Premium, plus unlimited1 calls to phones in over 60 countries/regions — all for the same rate you're paying now."
So does that mean I get free calls to the 60 countries listed or not? I'm primarily interested in free or low cost calls to Canada and if these aren't on offer what benefits am I getting from the new Premium?

I've now had another email from Skype which tells me I have subscribed to a new package and upon checking it is unlimited world calling, so that seems to clarify matters, although I was still charged for calls earlier in May...

Skype Premium VS US Subscription VS Groupon $30 de...

Hi,
I am looking to purchase a subscription but had few questions regarding the same. Some basic info I am basically from US but will be traveling extensively for next few months, hence the need for same.
So Now -
Option 1 - I see Skype Premium Service with Unlitd US & Canada Calling for $4.49/ month
Option 2 - I also see the Skype US and Canada subscription with unltd calling for ~$6.99/month
But obviously option 1 looks better as it has Group Video and all premium features. So my question was does option 2 also has all premium features. Meaning why would anyone buy option 2 when option 1 has more features and costs less.
Also which pricing plan am I buying if I get the groupon deal - which is free dongle/adapter with 12 month subscription for US calling. I dont care for a adapter as I intend to use the iPhone 4 for most calling.
I would highly appreciate a clear response to these 2 questions.
Thanks

Hi,
I am looking to purchase a subscription but had few questions regarding the same. Some basic info I am basically from US but will be traveling extensively for next few months, hence the need for same.
So Now -
Option 1 - I see Skype Premium Service with Unlitd US & Canada Calling for $4.49/ month
Option 2 - I also see the Skype US and Canada subscription with unltd calling for ~$6.99/month
But obviously option 1 looks better as it has Group Video and all premium features. So my question was does option 2 also has all premium features. Meaning why would anyone buy option 2 when option 1 has more features and costs less.
Also which pricing plan am I buying if I get the groupon deal - which is free dongle/adapter with 12 month subscription for US calling. I dont care for a adapter as I intend to use the iPhone 4 for most calling.
I would highly appreciate a clear response to these 2 questions.
Thanks

Skype Premium after Free Group Video Calls

The short version of it: Either
Good Decision, now refund your loyal paying customers; or
Poor Decision, it should remain a pay-only product.
Which one is it going to be?
The long version of it:
Okay, Skype, I think there will be a flood of people coming in here and also people flooding the e-mails and live chats of the support team. So since it looks like nobody is going to put it up for talks, I guess I'm going to do it - what's going to happen to us who paid for a month... a few months... or even, like myself, a year of Skype Premium? Are we getting pro-rated refunds?
I know there will be someone from the Skype team that will redirect everyone to the "Refunds are eligible for those who haven't used the service yet" support article, but what about those who already paid and are now publicly notified that the core feature of Skype Premium, Group Video Calling, is now free? I've shelled out on almost $500 of Skype Premium gifts to my friends (over $100 of it to myself), each for a year of Skype Premium. What does that mean for us? What does that mean for you if you did something similar... or just had a year of service for one?
Be advised, folks, I see nothing that says that when Skype Premium is discontinued, no refunds will be offered. This means the Skype team can do as they will. If they do the wrong thing, however, then maybe their competitor (and I'm talking about the big, blue G) might have more worth in the end.
Don't disappoint your customers, Skype.
Are you affected by this change? How muc hdid you pay for Skype Premium and what's your length of subscription? Is it still going to be active the next month and probably the month after? Let's all let the Skype team know what's going on and how we feel about it.
-- Warmest Regards,
A loyal, paying Skype customer.
I.T. Professional
Virtualisation Solutions (VCA-DCV - VMware)
Donating time to help you here with your Skype needs.
If I've answered your question, feel free to "Kudo" me!
Solved!
Go to Solution.

Summary: Skype eventually refunded my money into my bank account, after an ordeal though!
Initially, Skype had given me pro-rated Skype credit on 9-May from 1-May to the year on. But I don't use Skype credit at all, so there wasn't much I could have done with it. The only reason I had premium was to make group video calls.
I contacted Skype and the Customer Service Executive (CSE) told me that since it has been more than 14 days from the transaction date, a refund could not be made. I had to explain that that credit was useless to me, I had not received a notification of such a transfer and if I should onsider my £20 donated to Skype. I was told that, "... because you are a loyal customer, we'll refund the money into your bank account and it will reach you within 3 - 5 business days"
I left a really nice feedback for that CSE, since I was satisfied. But, then I received an email saying that as the amount of $20 (note the currency mixup), had already been added to my Skype credit, there was no monetory refund needed. My head blew up!! This was not only deceiving but also a company backing out on its word.
Following that, I contacted Skype again. Re-iterated the entire scenario and mentioned how the first CSE had lied to me. After almost 30 mins of debating, I got the same "loyal customer" dialog and a confirmation of refund (again). But this time I was skeptic and the feedback wasn't equally good.
After 3 days I got the money in my account.

I want to but cannot cancel Skype Premium

I have waded through the maze of screens telling me how to cancel Skype premium.
I cannot delete my payment method as Skype Premium has to be cancelled first.
I cannot go into subscription settings as there is no settings option as described in the how to.
I cannot open chat support, no matter how many browsers I try.
I do not use premium, I do not want it and I find it quite ludicrous that there is no simple way to cancel it or contact support.
I see all the other topics saying the same thing but no solution.
Please can someone help! I don't care about a refind. i just don't want to be debited for yet another year for somehting that I don't use and that I now read has no purpose as the only feature which was desirable is now free.

I am in the exact same situation. I have spent a lot of time on a loop of links that bring me back to the same useless pages. All I want to do is cancel my Skype Premium before it charges me again. You posted over a month ago and I see no one has offered you a solution. Is there no way to contact a customer service rep to deal with this?

Tv@nywhere Master - Cant capture higher than 352X288

Hi
I have a Tv@nywhere Master and i cant capture any higher that 352x288 resolution.
I tryed VirtualDub and Adobe Premier . They both say : Unsuported Video Format when i try to select 640x480 or 720x576 . (PAL mode)
The original software (MSIPVS) lets me choose the format and resolution but i dont want to use it because it offers poor quality.
I am capturing from VHS at maximum quality possible and storing it in AVI uncompressed and then use TMPEGenc to SVCD.
Can anyone comment on this ?
Doesnt this board capture higher than 352x288 ???
Thank you
Filipe

I use it in 768x576 without any problems
you just have to look for a Use Smart Tee Filter setting because the card can`t both capture and preview over 288 so you`ll need to split the data on the Capture pin in order to provide preview over 288 lines.

I want a refund for unwanted unused skype premium ...

This si the most exasperating 45 minutes of my life
I never wanted Skype premium service but got a free trial and then after trial period it automatically kicked inas a subscription service, taking money form my credit card BEACAUSE I DID NOT CANCEL IT before free trail period. I do not connect to internet every day and am only now seeing that money have been debited every month since April 2013. I finally managed to CANCEL the actiual subsciption after going through a tedious LONG process on line when all I want to do is speak to an actual humen. I see Skpye do not offer a telephone custer services service - ha! Now I want to get reimbursement for moneys taken for a service never used etc etc and I cannot find any where to action this after 45 mins paging through the website.
Any Advice?

Try this discussion...
https://discussions.apple.com/message/19339519#19339519
From the More Like This section on the right.

Is skype Premium and Business the same thing?

Is skype Premium and Business the same thing?

In short no. Skype for business is the same as standard Skype except it has an msi installer so that you can deploy it with a pre defined setup throughout your organisation. Also you can have Skype Manager, which lets you create users and allocate credit, online numbers and other features directly to your staff. There is no monthly cost for this. Skype Premium is a monthly subscription (£5.99 per month) that gives you access to additional features like, Group Video Calling, Group Screen Sharing and An Unlimited Country Call Plan. If you have any more questions or need further clarification please get in touch.
Feel free to contact us on Skype ID: tetra4comms
or type 'Tetra4 Skype' in your search engine.
Tetra4 - Putting Skype to Work.
www.tetra4.com

Skype premium wants me to pay for calls yet I have...

I signed up for Skype premium with a annual plan paid in full. Yet it wants me to pay for calls. Can you assist or contact me at 413.770.1812 to change subscription.

What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
Regars.

Skype Premium with Unlimited Calls

I have Skype Premium active but I can't find the country where I can get unlimited calls. Is there a way for this to be listed on Skype website or the Skype desktop client?

I did not disclose the e-mail address, because I made the corresponding reclamation and a proposal and they promised to publish a customer service e-mail address himself.
However, one of the more complicated option is still available
How can I contact Skype Customer Service?
Skype offers help and support through e-mail - follow the steps below to submit your support request to us by email:
Go to the Support request page.
Select the topic you need help with and the problem you are experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click Continue support request.
Select your contact method.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.

Some thing is wrong with my skype premium.

I just bought skype premium and the promotion promised unlimited calls to the US and Canada, but when I try to make a call it says connecting and then disconects and tries to sell me skype credit. Other than the calls to the US there was no reason to upgrade to Premium for me. Also does skype seriously not have actual tech support.

temmerman7 wrote:
I lost my skype pictogram
On my skype premium i have about 9,5 euro.
Please recouver the old situation.
Hi,
Since you managed to sign in with the right account to this forum please open Skype client on your computer and sign out. Then sign in again with the exact username you used for this forum.
Note: Make sure you have the latest Skype from: www.skype.com/go/downloading
If you can't for some reason sign in with the correct account then please try to provide more information, like are you getting any errors? Did you manage to sign out?
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Can't purchase Skype Premium, something went wrong...

I'm already a old style 'Skype Premium' user, with the old 'Skype Premium' features and unlimited calls to the US and Canada.
Other than that, I have a one month new 'Skype Premium' subscription that is still active.
Now I have credits in the accoun and I want to buy a 12 months new 'Skype Premium' for umlimted calls to over 50 countries, but it always gives me something went wrong error?
And where is the online chat support for 'Skype Premium' users? I just can't find it on the skype website at all.

So to answer my questions,
you'll need to click support first,
then either search or not search a topic for help, the heavily advertised "Live Chat" support is buried
in the bottom and with a different confusing name called "Get More Help",
Then you will be forced to search your problem again first,
click "Get More Help" again,
login,
then you will be asked to select a topic
Select issue
Problems huh? Take a seat and tell us about it.
Start by choosing a topic below.
Choose a help topic "
then you have the live chat support.
Bravo Skype, I can see why Skype can't make any progress and sold to MS and there's Viber coming in.
A company put the customer service to the last and least will not survive very long.

Cost of allocated skype premium higher than offer ...

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