Cost of new phone line for BT Basic customers

I have ordered a new phone line for my 92 year old mother who is moving sheltered housing flats. She will be charged £130 for the new line because a) there is not an existing line to take over and b) she is a BT Basic customer. These customers are discriminated against as they are on low income and seem to be the only type of customer that is charged this fee. Also because it is just a phone line ie no broadband etc she will be 10 days with no phone and her mobile does not work inside her new flat. She is a very vulnerable person and again seems to be discriminated against. Any one got any ideas?

HI the 130.00 charge is made by Openreach for the work to install a new line this charge is made to all customers that need a new line installing for the first time there is no discrimination because you are a BT basic customer like wise the time scale is also the same for all customers it depends on the availability of an engineer to carry out the work
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

How long does a new phone line take to fit? Patien...

I ordered a new phone line in April and was given a date of 1st May 2013 for the engineer to call.
Having booked a day off work for the 1st May I got a text the evening before to advise that extra work was required on the lines outside my home and that they would be in touch soon. On 17th May I got another text to advise that my order for telephone and broadband had been CANCELLED. I phoned and a new order was placed (with a half-hearted apologies for the incorrect cancellation).
Text: 20th May. Apologies for the delay in booking an appointment.
Text 21st May: BT here. Your phone service is ready for you. You can find a phone's number by calling 17070 from it.
I did not not have a phione line.
Text: 30th May. To advise a new number.
Text: 30th May: Apologies for the delay in booking an appointment. Due to necessary additional engineering work. Next update will be 6th June.
Text: 5th June: BT here. Just to confirm you've set up online billing with BT, If you didn't please let us know at ... I didn't set anything up as far as I know.
6th June: Apologies for the delay in providing your service. No updates. Escalated the lack of infpormation and hope to have more news tomorrow.
7th June: Apologies for the delay on your order. I can confirm that we are awaiting the outcome of our escalation with our suppliers and are confident of haveing (sp) and (sp) update for you on 11/6.
Now, I am quite a patient person but I need a landline. I live 60 metres or so from a Post Office and even less from a main road. I can see a telephone pole from my back garden just 50 metres away. My neighbours have landlines. Why can't I have one?
S

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Worst Customer Service Installing New Phone Line

I am experiencing the worst customer service i've ever dealt with. First it took 3attempts to set up a home phone line. Verizon scheduled me between 8am-12pm the first time and came around 2:30, no one was there. Second time we scheduled between 12p-4p, they came around 8:30am. No one was there. Then they wanted to schedule again 5 days later. I wasn't having it, so they schedule next day (Sat) between 8am-12pm. Finally a technician came. He installed a new phone line. I needed this line for my son who was coming home on house arrest. All of this was explained to Verizon. The longer it took them to install the line, the longer he would be in jail. After the line was installed, my son came home on Friday, 7/3. Some time on Sat 7/4 The line stopped working, and 1am he was re-arrested because there was no phone service.Today is the 9th and still there is no service. I sat in my cvar this morning from 7:45am to 1:15 pm waiting for a technician who was supposed to be there between 8am-12pm. After numerous clls to Verizon, and numerous promises to call me back, no one ever called back, and the phone is still not on. I have never had a customer service experience as bad as this EVER! I am so glad I have my wireless with Sprint. I have Verizon FIOS at my home in Jersey, but this phone is in Philly. To top it off, one Verizon employee tells me today that The house arrest equipment doesn't work with fiber optics. Why wasn't I told this when I first ordered the service? I'm still waiting for a Verizon Supervisor to call. My last call, i was conviently disconnected while being transferred to a supervisor. Because of Verizon's no care attitude, now it will probably take another week before my son is released again.

Hi chopsuper,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How do i get a new phone software for my nokia N97

how do i get a new phone software for my nokia N97

Check ovi suite for an update thats the only way
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Adding a new schedule line for a line item using bapi_po_change

hi experts,
can i know how to add a new schedule line for a line item using<u> bapi_po_change</u>. what are the parameters that need to be filed. i filled poitem with total quantities and poschedule table with 2 different schedule lines and passing as the parameter.but then i get the error saying item 0000 doesnt exist

Hi,
Please check if you have properly populated the following fields in POSCHEDULE:
PO_ITEM
SCHED_LINE
and the other fields required for your schedule line such as delivery date and quantity, etc.
After that, make sure to properly populate fields in POSCHEDULEX:
PO_ITEM -> same value as found in POSCHEDULE
SCHED_LINE -> same value as found in POSCHEDULE
All other values populated in POSCHEDULE should be ticked as 'X' in POSCHEDULEX.
Kind Regards,
Darwin
Kind Regards,
Darwin

8 month wait for new phone line!!!!!

I posted on here a while ago '5 month wait for phone line' and I cannot actually believe that I am almost at 8 months of waiting for a phone line to be installed!!
Reason: Openreach are having traffic management issues for a four way traffic light system needed for my phone line, this has been the reason since JULY 2013!!!!
My local council have told me this is just an excuse as Openreach/BT have not made any requests to them in my area or the entire of Anglesey where I live!!!
I get updates from a BT team in Sunderland which are very repetitive 'traffic light problems' cannot get permission for them blah blAH BLAH!!! And they accept these excuses from Openreach!!! They can give me no indication as to when I will get a phone line and when I say what happens when we get to year point they say oh no that will never happen!! This BT team now only text me updates saying they could not get through to my mobile, they say they will update me on the 19th December but it will be the same old **bleep**.
So now I am am drafting a letter which will include all the correspondence between BT and myself including all the false information they have texted me and stupid emails (one said there are major problems in Cornwall so thats is why there is a delay I asked whats Cornwall got to do with anything I live in North Wales, the BT guy then said Cornwall is the term used to refer to a large area??? He later apologised for his error, but what an idiot)
My letter will also be sent to BT head office, complaints and the my local MP, BBC Watchdog and various other local consumer affairs programmes.
But any extra advice would be greatly appreciated.....
HAnnah Hughes

He was the one who made the Cornwall comments!! All he did was relay extra information in more detail than the BT operators were giving me, but he had no authority to do anything. It has been escalated but this wonderful escalation team are doing nothing at all, other than accepting Openreach excuses.
Some of my text messages say " we are waiting for council permission", then the next one says "Openreach have had council permission" but the latest ones are back to "Openreach are waiting for council permission"!!!! You would think that someone in BT would pick up on this!!!
BT will not give me the location of the work needed either they say Opnereach do not have this one thier system, because the council keep telling me that no permission has been requested.
Hannah

Cost of replacing phone line?

I would like to know the cost for BT openreach to replace my phone line up to the Master socket, Not that theres any problem with it. I am with BT Broadband as well. I think my speeds could be slightly better aswell. This might improve it slightly.
The phone line is over 20+ years and what is the average life expectancy of phone lines if they ever do degrade which they must.
How do I go about it, who to contact.
Thankyou in advance.

By "Phone line", I assume you mean the span of wiring from the pole.
Have a look at the price list at :
http://www.serviceview.bt.com/list/public/current/Misc_boo/1393_d0e1.htm
As far as I can see, there is a fixed price of £127.99. If you want this done, call the BT sales number and ask for an "External wiring shift". This is quite common, where building work requires the diversion or replacement of the wiring. I'm sure BT will be happy to take your money.
That said, I don't think you'll see any benefits. There is plenty wiring out there which is much older than 20 years, and it works fine. Shiny new wiring won't improve your ADSL connection speed, unless there is actually a fault on the line already.

How do I run a new phone line from the ONT?

I want to move my phone plug to a different room. So I will have to run a new line from the ONT? I have a traditional 4 wire telephone cord, but the wires don't match up. Can use the test port? Or how else would I do this?

sean43245667 wrote:
I want to move my phone plug to a different room. So I will have to run a new line from the ONT? I have a traditional 4 wire telephone cord, but the wires don't match up. Can use the test port? Or how else would I do this?
It will cost you to add a line. The test jack might work. I was actually unhappy to see that when they replaced my BPON ONT with a GPON ONT that it went from have conventially modular jacks to having wire posts for the phone line.
Choices inlude.
paying verizon to run wire
trying to wire to the ont yourself
putting a spliter/adapter somewhere on the existing wire to your new location
trying the test jack.

New phone line and broadband, massive noise margin...

Hi, being a long time DSL stalwart a recent move to a new property has meant I've needed to switch over to ADSL instead and thus far it's proving to be a bit of a mare!
I waited a month for the initial installation engineer who promptly never showed anyway, no bother I thought, the hub turned up and I installed it myself and it promptly didn't work It soon became pretty apparent that the phone line was completely dead even from the test socket. A few phone calls later and the phone line is working much to my delight. The broadband is another story though, initially it still couldn't connect but later in the day it managed to get going. However it's excruciatingly slow with an average of 20 to 30kps throughput and substantial packetloss. Also worth noting is that in this new property, only the master socket actually works, this place has 4 other sockets dotted around all of which appear to be dead, could these be part of the issue? Does using the test socket completely cut these out and rule out bad wiring? Just to add, at 13 hours connected the adsl status is pretty much the same and I couldn't notice anything on the BT line noise test number.
I'm not familar with the workings on ADSL lines but I'm guessing the root of the problem is down to a wildly varying noise margin both up and down. Down fluctuates between ~2 and 20 within a matter of seconds and up gives some numbers that defy belief. Now the line was originally activated on Wednesday, actually kicked into life sometime on Friday and the router has been connected for 13 hours now, whilst it's still early days and things should bed in more, I assume I'm right in thinking I should be alarmed at how bad a line I'm starting out with? And should I be directing my ire at the builders or BT?
Any help and suggestions will be hugely appreciated!
Cheers!
Solved!
Go to Solution.

as it is a newbuild is the master socket inside your home or outside like this
connecting to the test socket will eliminate all your extension sockets and should be your best connection. if you are not in the test socket could you try it and post new stats please
with your attenuation I would expect a connection speed of about 18mb when you get this fiixed
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New phone line and broadband

Hi,
I hope someone can help me.
I am due to move into a flat on the 4th of June, at the moment the flat does not have a phoneline though i checked on the BT website and at least one of the others do have one.
I would like to order a BT line installation with BT option 3 broadband, someone told me that it will cost £50 if i order both of these at the same time, however i can't find on the website link where to do it, the site just assumes i already have a phone line installed, Can someone point me in the right direction?
Daz

Hi Daz,
Thanks for posting. You can place an order for line and broadband here . Check it out and let me know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

No phone line for nearly a month

I can't believe how slow BT are. We moved into a house which had infinity but somehow BT didn't recognise that someone lived there who had a BT line and claimed there wasn't a phone line connected!
We had a phone line at least (BT didn't seem to realise) when we moved in but BT replaced the pole at the end of the garden and from then on we've been isolated - past few weeks. An engineer came out yesterday but couldn't fix the problem, now your telling us we have to wait until the 10th Dec before it can be fixed - we rely on the internet for our work and we are now having to increase our childcare so both of us can go to the office which is costing us a fortune. I don't know how many times we've phoned to complain but nothing ever seems to be sorted. How come other companies are quick at fixing issues but BT are rubbish.
Any help would be great.

BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
You would have been given the next available appointment that Openreach had available to BT Retail, who is your Service Provider.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No phone line for nearly a month with no human con...

Our home phone line went dead on 23rd December and whilst I will accept that we've had Christmas and some bad weather (although not particularly bad in this area) we still don't have a phone line. We have spent many hours talking to call centres whose only response has been "Someone will call you back" and no on human ever does.
We have been led to believe that this is a fault which is affecting many people yet none of our neighbours has any problems whatsoever so we feel like we've been 'spun a line' to get rid of us.
I am sure BT will hide behind Outreach saying that they are the company who repair faults but all we want is an explanation rather than a text every few days saying we need more time. WHY do you you need more time is what we want to know.
For a Company whose main business is communication it defies belief.

Hi peterrowlands,
Welcome and thanks for posting. I'm sorry you're having problems with the line. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

No phone line for 3 weeks, and no idea what is hap...

I reported a fault with our phone on 28Oct. The BT engineer came on 31Oct, at which point the phone was completely dead, and he said the wiring in our house was ok, the fault was in the line outside our house in the pavement in front of the house. The wire was worn away and needed replacing. The road diggers came 7Nov and dug a trench on the pavement in front of the house and showed me the wires, which were almost raw. They placed the wires in a tube, and re- tarmac'd the pavement, leaving the ends open. We then had to wait for the BT engineer to come back and replace the wires between the two holes. On 11Nov, the road men came back and poured cement into one hole. At this point we lost broadband connections to the house. I rang BT broadband to register the bt hub was flashing a red 'b'...they said they couldn't find a circuit to the house. The BT engineer arrived 2pm and said he couldn't replace the wiring 'cos cement had been poured into one of the holes before he'd replaced the wires, and the hole needed to be re-dug. He said the cement had probably caused the broadband line to go down. He rang in and registered all this. Nothing happened 12 and 13th. I rang BT 13th evening and was told the road diggers would come 14th and the BT engineer would come 14th and it would be all fixed today. No one came today. At 6pm BT rang and said the problem will be fixed tmrw. At 7pm BT rang and said as the road had been dug up today the cabling would be completed tmrw. I said NO ONE has dug up the road. They said it's all being done at the exchange and once they have replaced the joints and cables at the exchange tmrw it will be fixed. How can replacing the cables at the exchange fix the wires outside our house?? I have asked this question, but the Indian lady on the phone said it will all work tmrw. She is just reading a script.... I don't know who to talk to because I can't understand how it will all work miraculously tmrw. We have had no phone line since 28oct and no broadband since 11nov. Can someone please please tell me what is happening, because every time I ring I talk to someone in India who has no idea.

Hi Sfowler,
Welcome to the Forum and thanks for posting. If this sin't sorted on Monday drop me an email with the details and I'll chase it for you. You'll get the 'contact us' form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

U-verse voice and multiple phone lines for small business

Our business has one phone number we want the clients to have, but four phone lines--each with a different number. Consequently, when we call out from one of the phone lines, one of the four numbers shows up, but we only want our one business number to show up so people can have that number. We get billed for the four seperate phone lines and u-verse voice. Is U-verse voice in any way connected to these phone lines? Why do we have u-verse voice and four seperate phone numbers?

Hi
If there are several telephone lines that are being used simultaneously, they all need separate phone numbers. Our team will be happy to look into your business phone options. You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Please let me know if you have any questions.
Thank you,
Dmitriy

Additional phone line for phone system

Good Morning All,
I recently purchased a BT Micro system phone system via eBay and it came with some handsets also.
The phone system has dual line support.
I already have one BT line for Broadband and calls (analogue) and I was wondering if it would be possible to order an additional auxilary line as I think they are known for the phone system to be able to make and recieve calls if one line is busy but still have it on the same circuit number as the current line.
This is the phone system but without the phones, the one I bought from eBay came with phones: http://www.ebay.co.uk/itm/BT-MICRO-TELEPHONE-SYSTEM-IP-PHONE-BROADBAND-AND-WIRELESS-ALL-IN-ONE-BOX-/...
Hope this makes sense and I would appreciate some help on this.
Many Thanks,
Dominic.

Hi john46,
I tried to order one but an error message said I had to call 0800800150 because I already have a package with BT.
I think auxiliary lines are business based to be honest so that may be why you hadn't heard of it.
I know the difference between auxiliary lines and broadband talk. Auxiliary lines allow you to have two or more lines with the same number.
So one main analogue line with a number and then another 1 or more auxiliary lines with the same number so that callers can get through if one line is busy. Some auxiliary lines don't allow calling features like 1471. A phone system I used presented the message sorry the service requested is not available, thank you for calling,please hang up when in tried to do 1471 on an auxiliary line instead of the main analogue line.
Hope this explains auxilary lines to you a bit better.
Best Wishes,
Dominic

Cost of new phone line for BT Basic customers

Similar Messages

Maybe you are looking for