Could not access Creative Cloud today without updating it. After update it will not open. It spins for five seconds then closes. Mac Pro tower 3 yrs old 12 gb ram os 10.7.2
Could not access Creative Cloud today without updating it. After update it will not open. It spins for five seconds then closes. Mac Pro tower 3 yrs old 12 gb ram os 10.7.2
I was unable to access the laptop last night to create a new user; however my client would perfer not to try a second account since that would make it unusable for him while we test the second profile.
Also John Sophos was installed after this started to verify that it was not a virus/malware (I know pointless step but it has happened to me before) so I don't think that is the problem
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HT4191 my notes app on my IPad opens for a second then closes - it's working ok on my Iphone though
My notes app. on my Ipad opens for 1 second then closes - however it's working ok on my IPhone. Checked settings and all seems fine, compared settings to another Ipad and identical, so unsure why this has suddenly occured. Have shut down /restarted Ipad 3 or 4 times, and closed app. from programmes running screen - but still happening. Any thoughts ?
Try reset all settings
Settings>General>Reset>Reset All Settings
Note: Data will not be affected but settings will be reset. -
What shall we do? creative cloud desktop is seriously broken after update
Following the recent update, creative cloud desktop has become virtually unusable (Mac OSX10.8.4). Endless beachball for Home, Fonts and Files. Reading the Forums, it seems this problem is common and long-standing.
In addition, the recent Dreamweaver update has made Dreamweaver virtually unusable. Also not an uncommon problem, apparently.
The Forums offer a wide range of deep system fixes and workarounds. Frankly Adobe, I'm not interested in spending hours tinkering with your legacy utilities, and managers of this and that. I just want the software that I'm paying for to work as advertised.
I'm a big fan of Adobe products, and I signed up at the beginning of CC. But the current iteration is such a disaster that all users experiencing problems need to put maximum pressure on Adobe to sort things out.
As to Adobe's committment and effectiveness, it's now 36 hours and counting since chat support indicated a 24-96 hour window for a Dreamweaver fix.
Anyone else?Thank you Romsinha, but that makes no difference whatsoever. CC desktop remains in the same state: Apps and Behance panels are the only ones without spinning beachball. I tried the same fix for the unresponsive Dreamweaver 13.1.something update and that too made no difference.
I appreciate your quick response and I hope it's indicative of Adobe's commitment to sort this out. Otherwise I fear a big rebellion amongst users. I'll be posting criticism in social media within days if this isn't sorted.
Having said that, good luck to you all for resolving these problems. I've used Adobe products from the beginning and it's a great shame to see the company falling down so badly with a product that they've made such a big noise about.
I repeat for the record what I said in the first post: I really really do not want to be spending hours tinkering with my OS and Adobe's legacy (or not?) files. If I do that troubleshooting I'm doing Adobe's work and not getting paid for it. -
Creative Cloud (app) crashes on startup after update
After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process: Creative Cloud [38993]
Path: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier: com.adobe.acc.AdobeCreativeCloud
Version: 1.7.2.419 (???)
Code Type: X86 (Native)
Parent Process: launchd [246]
Responsible: Creative Cloud [38993]
User ID: 501
Date/Time: 2014-09-07 11:10:17.416 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
Submap 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
__UNICODE 00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x97151f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9715116c mach_msg + 68
2 com.apple.CoreFoundation 0x913a0bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x913a01d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9139f9ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9139f84b CFRunLoopRunInMode + 123
6 com.apple.HIToolbox 0x929bab5d RunCurrentEventLoopInMode + 259
7 com.apple.HIToolbox 0x929ba8e2 ReceiveNextEventCommon + 526
8 com.apple.HIToolbox 0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9 com.apple.AppKit 0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit 0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit 0x972dd15c -[NSApplication run] + 727
12 libcef.dylib 0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib 0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib 0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib 0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib 0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib 0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib 0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib 0x02238743 0x2232000 + 26435
20 HEX.dylib 0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib 0x02236ef6 processMessage + 230
22 NXGCore.dylib 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0 libstdc++.6.dylib 0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4 com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
6 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
7 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 40:
0 libsystem_kernel.dylib 0x97156b76 __semwait_signal + 10
1 libsystem_c.dylib 0x969e6fb7 nanosleep$UNIX2003 + 219
2 libsystem_c.dylib 0x969e6e62 usleep$UNIX2003 + 60
3 AppsPanelIL.dylib 0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4 AppsPanelIL.dylib 0x0c3573e3 0xc263000 + 1000419
5 AppsPanelIL.dylib 0x0c360d6c timerThread(void*) + 76
6 AppsPanelIL.dylib 0x0c39a950 threadProcHandlerMac(void*) + 48
7 libsystem_pthread.dylib 0x90deb5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x90deb485 _pthread_start + 130
9 libsystem_pthread.dylib 0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU: 7
Error Code: 0x00000004
Trap Number: 14
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 516725
thread_create: 6
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 1484K
CG image 2296K
CG raster data 24K
CG shared images 196K
CoreAnimation 2432K
CoreAnimation (reserved) 8K reserved VM address space (unallocated)
CoreServices 128K
Foundation 4K
IOKit 5192K
IOKit (reserved) 64K reserved VM address space (unallocated)
Image IO 4208K
Kernel Alloc Once 4K
MALLOC 159.3M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenGL GLSL 1280K
Stack 195.2M
VM_ALLOCATE 17.0M
WebKit Malloc 1216K
__DATA 17.3M
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 52.2M
__OBJC 2504K
__PAGEZERO 4K
__TEXT 199.4M
__UNICODE 544K
mapped file 158.0M
shared memory 68K
=========== =======
TOTAL 820.0M
TOTAL, minus reserved VM space 820.0MA chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Creative Cloud Desktop no longer works after update
Ever since the last Creative Cloud Desktop update I can no longer use it - tyo check for updates etc I have to go to individual programs. All I get when I open CC Desktop is a blank rectangle. One can't avoid CC Desktop updates as the only option other than to install them is to quit the program. Any ideas? When are Adobe going to iron out this buggy software - or do they really just not care any more?
BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html -
I have a library of uploads in the Cloud about 1/25 of max limit for my Match acct. It refuses to update the status inside iTunes while it updates several versions behind as it pushes my uploads to the mobile devices. It has a threshold?! First, the check items to upload would be a problem. After gertting a majority of matching done - Nada, spins for days.
All my Cloud activity, now, happens on an additional desktop OS laptop, and not my macmini server proper smart playlist library where reside all the orginal files - it just sticks on Waiting!? Today I Learned » if there is a conflict in the Cloud, then anything uploaded as a .wav: status is matched as an iTunes Plus setting, uploaded designation is treated/converted as a MPEG-4 audio file - only on the Cloud files - which I have never had in my conversion workflow . I wish a monitor would reply b4 I hit the jump to Spotify.
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I got an iphone 5 today and tried to sync to the cloud with the apps from my iphone 4. Syncing happended but I cannot open an app on my new iphone 5 for more than second then it closes. I have restarted the phone, added a new app that required my itunes password and manually added each app. None helped. Can you help me?
Morning Vjohara,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
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Mario -
My I pod is just frozen and a little twirling ball as well as it is died I put it on the charger and it's still twirling
Try here:
iOS: Not responding or does not turn on -
This problem just started about three days ago. Before that I was able to click in the comment box under a YouTube video and leave my comment.
The page that opens for a second shows the following when I look at my History in Firefox:
Google plus: real life sharing, rethought for the web
https://plus.google.com/u/0/wm/4/up/?type=st&client=7&gpsrc=gpfw0&parent=https%3A%2F%2Fapis.google.com&proxy=I0_1396713849602&rsz=1&hl=en_US
What is this and how do I fix this problem? (BTW: This doesn't happen when I use another browser ... but I use Firefox exclusively and would like to continue.)Hi GrizzlyJoe,
This happened a few weeks ago to me. I had to clear the cache and log out then back in. Have you tried this already? [[Remove recent browsing, search and download history]]
Also are you commenting from a session in youtube or one from an embedded video? -
I Rented a movie on my iphone 5C it's downloaded but I'm unable to watch it
Hello Bath668,
Thanks for using Apple Support Communities.
Please use the instructions in the following article to report a problem with the rental.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Take care,
Alex H. -
Hi everyone, I have LR 5 that I purchased with a serial number and about a week ago I got the message about a new update, I want to get LR 6 but not the creative cloud, last time from LR4 to LR5 there was just an update without buying the creative cloud, is that possible from LR5 to LR6? Thanks so much.
Welcome to Apple Discussions!
You can't install 9.2.1 or earlier on any Mac that is only Mac OS X bootable. In fact you need to use the restore disks which came with those Macs to install 9.2.2 on those Macs. 8.6 is only possible to install on Macs which came with 8.6 or earlier. The 9.1 disk may be useful for your 1999 PowerMac G4, but won't be of any use for a 2006 Powerbook G4.
Adobe Pagemill does not follow w3.org web publishing standards. If you want a webpage editor, get http://www.barebones.com/ BBEdit
MS Office, there is a free Mac OS X alternative in http://www.neooffice.org/
Or you can upgrade to the full Office 2004 for the Mac, or get http://www.thinkfree.com/ or Open OS X Office.
Wordperfect files can be converted to Word files with http://www.dataviz.com/ 's Maclinkplus.
Microsoft no longer has Internet Explorer for download (that quit being offered January 2006), though that is covered more in my FAQ:
http://www.macmaps.com/browser.html
As for other Mac OS X inquiries, I strongly recommend seeing my other FAQ:
http://www.macmaps.com/macosxnative.html
which should answer most of your other questions. If you have further questions, please feel free to ask me.
Disclaimer: Reference to links I make to my Macmaps.com website are a for your information only type reference. I do not get any profit from this page, and it is open to the public. -
I am not able to access the internet without wi-fi after updated to iOS 7.0.4. Please help!
Hello sweetracy,
The following article can help restore and stabilize your cellular data connection.
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/TS3780
Cheers,
Allen -
I just tried to download and install an update to Creative Cloud and got an error message that the operation was unable to be completed. Now I cannot access Creative Cloud at all. Please advise.
Run the cleaner tool and reinstall everything from scratch.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium -
When I went to open creative cloud, it said it needed an update, but after I updated it now can not get it to open up
what do you see when you try to open it?
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Update for Lightroom not available - not a Creative Cloud member
I did not use Creative cloud and am not interested in using it. there is an update I am told for Lightroom, but whenever I go to update it takes me to Creative Cloud.
I use Lightroom for my enjoyment, thus, not interested in spending the extra money. I buy the new versions when it comes out.
How do I get the last update if I do not subscribe to Creative cloud.
thanks
timHi Tim,
Three steps. First, you can simply download the latest release using the LR6 direct links instead here:
New Adobe Lightroom 6 (CC) Direct Download Links – Free Trials
Next, see this page where you can buy a LR6 standalone license, either Full or Upgrade (from a previous LR version):
Purchase Adobe Software Products - Most Popular
You may need to change your region in the lower left of that page, if it doesn't switch automatically to your country.
...and then finally just follow these instructions to permanently activate the product/trial installed on your system:
Lightroom Help | Serialize Lightroom CC trial to activate as Lightroom 6
That will convert the Lightroom CC subscription version on your computer to a Lightroom 6 perpetual licensed copy.
Hope that helps!
Just post back if you have any further issues.
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